Organization / Workplace

Location

Occupation

Industry

Telecom / Mobile

Website

About

I help businesses turn customer service into competitive advantage. I work with Financial Services organisations to deliver technology solutions that positively impact their business and customer service. My approach is consultative and I bring experience of working with some of the largest UK brands for their communications needs over the last 15 years. Specialties: Customer Service Strategy, The Customer Hub, OmniChannel Engagement, CRM Integration for a single agent view, CAAS versus Premise technology comparison, PCI Compliance, Workforce Management, Analytics, Process Automation. I really like helping and connecting. I have a lot of resources available - so please just ask me. Also...