Leigh Joiner

Rochester, United Kingdom United Kingdom

Senior Customer Service & Aftersales Manager

Automotive

Responsible for UK corporate offices • Busiest & highest selling office in Europe Positively transformed company aftersales package • Eliminated negative customer service actions Key account management • Complex complaint case resolution • Technical campaign introduction • Advising & overseeing br&& aftersales standards across the retail network • Training team & branches • Process & strategy development & introduction • Debt recovery • Operational management of vehicles from factory to end user • One to one contact & presenting to personal & corporate end users • Minimizing financial impact , vehicle exchanges & buy backs • Leading & supplying support to CSE...