1. PASS
Passing Score: Your Score: Grade: PASS
EXAM SUMMARY FOR Yen Le Hoang Hai
CANDIDATE ID: 100883696
EXAM DETAILS
Date:
Exam Name: ITIL® Foundation certificate in IT Service
Management
Score:
Result:
Topic Name Your Score
Service Management as a Practice 75.0%
The ITIL Service Lifecycle 100.0%
Generic Concepts and Definitions 100.0%
Key Principles and Models 100.0%
Processes 70.5%
Functions 100.0%
Roles 50.0%
Technology & Architecture 100.0%
ITIL ® exam syllabuses, with details such as the Blooms Testing Level for each syllabus unit, can be found at
http://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx .
4/23/15 12:40 PM 33/40(82.5%)
65% 82.5%

2. Le Hoang Hai Yen
ITIL® Foundation certificate in IT Service Management
April 23, 2015
1002611947
43295-15001261