Personal Information
Organization / Workplace
Austin, Texas Area United States
Occupation
Senior Manager, Community & Developer Relations
Industry
Technology / Software / Internet
About
Hi, I’m Lauren and I am passionate about building communities and lasting customer relationships.
I have spent 10+ years strategically managing communities with a focus on programs to lower support costs, increase customer engagement, satisfaction, and retention. I take a data-driven approach and work cross-functionally to help companies engage and create champions within their community.
My skills include customer and developer experience, social customer care, community monitoring, moderation, and engagement, content strategy and management, analytics, insights, and ROI, VOC programs (including NPS), contributor/advocate program management, virtual events, and people management.
Tags
people management
kpi
management
community
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