Laura Campbell

Ottawa, Canada Area Canada

Manager, Customer Relationship Management

Advertising / Marketing / PR

Responsible for Algonquin College’s Client Relationship Management (CRM) platform, Salesforce.com, to implement and architect solutions that build a single all-encompassing view of the individual for each of our segments: students, clients, employees and extended community members. The CRM Department works with the College community and stakeholders to translate business requirements into scalable CRM solutions in alignment with the Colleges’ strategic and business plans, re-architect current business practices to find efficiencies and implement value mapping/cost-avoidance projects and professionally manage the day-to-day operations & support of the Salesforce.com platform and CRM ...