Personal Information
Organization / Workplace
Raleigh-Durham, North Carolina Area United States
Occupation
Director of Product Management | Create Innovative Software Products | Value Added Customer Success Management Skills
Industry
Legal
Website
http://interaction.com
About
Over the past five years, in LexisNexis Litigation and Large Law Solutions divisions, I’ve had the opportunity to do what I do best: facilitate the creation, development, and marketing of innovative software products that delight the client; and build customer success programs to ensure that products seamlessly integrate with client systems and that client staff is trained in optimal product use.
I guided a matrix cross-disciplinary team of 50 in the reinvention, development, and delivery of the flagship eDiscovery platform to meet the data, AI (artificial intelligence), and efficiency requirements of today’s litigators.
I then built the team's first formalized customer success process...
Tags
voice of market
voice of customer
market fit
customer journey
best practices
agile
product marketing
customer success
product management
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