The Caring Committee at Kaiser Permanente Northern California developed initiatives to improve staff morale and patient satisfaction scores by focusing on caring relationships. They implemented (1) staff birthday and potluck celebrations and cards for those in need to build trusting relationships among caregivers. Committee members also supported skills training. (2) Badges were created asking for patient input and scores were monitored for improvement after discussing care plans with patients and having doctors and nurses see laboring patients together to build trust. The intent was to better care for patients by first caring for staff.

1. Kaiser Permanente, Northern California
Caritas Consortium 2013
Nurturing our Patients and Ourselves
Caritas in Action
How Caring Science informs and inspires KP caregivers and affirms our commitment to provide our
patients and their families exceptional care

2. Nurturing Our Patients and Ourselves
Intent to Contribute Statement:
Two focus areas:
1. Building staff morale through helping and improving trusting care relationships. When we
care for each other, we can better care for patients. Caring Committee developed staff
birthday calendar and potlucks, cards sent to staff in times of need and promoted second
nurse at deliveries for support. Members of Caring Committee participated in annual skills
days and supported other staff in developing and training teams.
2. Improve service scores by improving trusting care relationship; focusing on patient input.
Caring Committee developed badges asking for input and discussed plan with staff.
Monitoring scores for improvement. Doctor and nurse see laboring patients together and
discuss plan as situation changes continuing to build trust with family.
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3. Nurturing Our Patients and Ourselves
Inspired Contributor(s) 1 :
Maria Galletto

-----Service Area: San Francisco
Medical Center: SFO
Affiliation: PCS
-----Year Shared: 2013
Venue: Caritas Consortium
Format: Poster
ID #: W11
1
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Names as listed in Lotus Notes, otherwise personal e-mails indicated
Keyword TAGs:
Identifier
 Consortium2013-July, San
Francisco, Poster, Patient Care
Services, Maternal Child Health
 Culture, Self, Team,
Patients/Families
Descriptor
 Self-Care

4. Nurturing Our Patients and Ourselves
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