SlideShare a Scribd company logo
1 of 6
Download to read offline
MARKET NEWS, DATA AND INSIGHT ALL DAY, EVERY DAY
ISSUE 4,547
FRIDAY 26 FEBRUARY 2016
In depth: Underwriting on the front line
p8 p2
p4-5
RSA shares
surge 12% as
full-year profit
soars 43%
Cooper Gay sells US wholesale
business to BB&T for $500m
insurance industry.Visit www.insuranceday.com/mergers-and-acquisitions
The conflict in Yemen marks a fundamental
paradigm shift in modern warfare and, as
an inevitable consequence, changes
the nature of the exposures
faced by underwriters in
the London market
Market news, data and insight all day, every day
Insurance Day is the world’s only daily newspaper for the
international insurance and reinsurance and risk industries.
Its primary focus is on the London market and what affects it,
concentrating on the key areas of catastrophe, property and
marine, aviation and transportation. It is available in print, PDF,
mobile and online versions and is read by more than 10,000
people in more than 70 countries worldwide.
First published in 1995, Insurance Day has become the favourite
publication for the London market, which relies on its mix of
news, analysis and data to keep in touch with this fast-moving
and vitally important sector. Its experienced and highly skilled
insurance writers are well known and respected in the market
and their insight is both compelling and valuable.
Insurance Day also produces a number of must-attend annual
events to complement its daily output. The Insurance Day
London Market Awards recognise and celebrate the very best
in the industry, while the Insurance Technology Congress
provides a unique focus on how IT is helping to transform the
London market.
For more detail on Insurance Day and how to subscribe or
attend its events, go to subscribe.insuranceday.com
Insurance Day, Christchurch Court, 10-15 Newgate Street,
London EC1A 7HD
Editor: Michael Faulkner
+44(0)20 7017 7084
michael.faulkner@informa.com
Editor, news services: Scott Vincent
+44 (0)20 7017 4131
scott.vincent@informa.com
Deputy editor: Sophie Roberts
+44 (0)20 7551 9906
sophie.roberts@informa.com
Global markets editor: Graham Village
+44 (0)20 7017 4020
graham.village@informa.com
Global markets editor: Rasaad Jamie
+44 (0)20 7017 4103
rasaad.jamie@informa.com
Publisher: Karen Beynon +44 (0)20 8447 6953
Sponsorship manager: Marcus Lochner +44 (0)20 7017 6109
Head of subscriptions: Carl Josey +44 (0)20 7017 7952
Head of production: Liz Lewis +44 (0)20 7017 7389
Production editor: Toby Huntington +44 (0)20 7017 5705
Subeditor: Jessica Sewell +44 (0)20 7017 5161
Events manager: Natalia Kay +44 (0)20 7017 5173
Editorial fax: +44 (0)20 7017 4554
Display/classified advertising fax: +44 (0)20 7017 4554
Subscriptions fax: +44 (0)20 7017 4097
All staff email: firstname.lastname@informa.com
Insurance Day is an editorially independent newspaper and
opinions expressed are not necessarily those of Informa UK
Ltd. Informa UK Ltd does not guarantee the accuracy of the
information contained in Insurance Day, nor does it accept
responsibility for errors or omissions or their consequences.
ISSN 1461-5541. Registered as a newspaper at the Post Office.
Published in London by Informa UK Ltd, 5 Howick Place,
London, SW1P 1WG.
Printed by Stroma, Unit 17, 142 Johnson Street, Southall,
Middlesex UB2 5FD
© Informa UK Ltd 2016.
No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or by any
means electronic, mechanical, photographic, recorded or
otherwise without the written permission of the publisher
of Insurance Day.
NEWS
www.insuranceday.com | Friday 26 February 20162
Cooper Gay sells US
wholesale business
to BBT for $500m
Deal includes US specialty managing general agencies and US
reinsurance brokerage business
Scott Vincent
Editor, news services
C
ooper Gay Swett  Crawford
(CGSC) has agreed the sale of
its US wholesale broking oper-
ations to BBT Corporation for
$500m in cash.
The deal for the Swett  Crawford
component of the business includes its
US specialty managing general agencies
(MGAs), including JH Blades  Co, and
US reinsurance brokerage business.
The specialty MGA Creechurch Inter-
national Underwriters, which operates
in Canada, is not included in the sale.
US financial services giant BBT said
the transaction is expected to add more
than $200m in annual revenue to its in-
surance arm, BBT Insurance.
CGSC announced in November it was
looking to spin of its US business follow-
ing a review of the business by former
Willis executive Steve Hearn after he
replaced Toby Esser as chief executive.
Hearn said the proceeds of the sale
will “provide us with the resources to
transform our business”.
The group has come under some
pressure from rating agencies, which
have expressed concerns about its ini-
tiatives to improve revenue growth
and profitability.
Standard  Poor’s (SP) downgrad-
ed the company to a B- from B in 2014.
It has placed the company on Credit-
Watch with developing implications
since the plans to sell the US business
were announced.
CGSC was created by the merger in
July 2010 of Cooper Gay, headquar-
tered in London, and US broker Swett
 Crawford.
Rating agencies will now be examin-
ing closely how the sale affects CGSC’s
credit profile.
Hearn said: “The impact of [yester-
day’s] announcement on the group will
be profound and we can now begin the
next phase of our company’s develop-
ment. We have the tools at our disposal
for growth and a strategy that will set
us apart.”
BBT is one of the largest finan-
cial services groups in the US. It is the
fifth-largest insurance broker in the US
and the sixth largest internationally,
with revenues of $1.7bn in 2014.
“Swett  Crawford nicely enhances
our insurance business and increases
and diversifies our overall fee income
profile,” Kelly King, BBT’s chairman
and chief executive, said.
John Howard, chairman and chief
executive of BBT Insurance, added:
“This represents a compelling oppor-
tunity to further build BBT Insurance
with the addition of a world-class com-
pany with a strong and talented team
of industry specialists.”
At present, BBT’s wholesale insur-
ance operations include property and
casualty broker and managing general
agent CRC Insurance Services, Crump
Life Insurance Services and managing
general underwriter AmRisc.
The deal is subject to regulatory ap-
provals and is expected to close in the
first half of 2016.
Last month it emerged BBT had
withdrawn its proposal to acquire a
stake in London-based wholesale bro-
ker Miller.
BBT said it was no longer pursuing
the transaction because of “unanticipat-
ed regulatory hurdles in the US related
to the investment”.
“The impact of [yesterday’s]
announcement on the group will be
profound and we can now begin the next
phase of our company’s development”
Steve Hearn
Cooper Gay Swett  Crawford
NEWS
www.insuranceday.com | Friday 26 February 2016 3
Haley already seeing synergies from
Willis Towers Watson merger
John Haley serves as chief executive of combined firm
Scott Vincent
Editor, news serivces
W
illis Tower Watson
chief executive,
John Haley, said
he expects the
harmonisation of compensation
benefits among legacy Willis and
Towers Watson employees will
be one of the major challenges
as he leads the integration of the
combined firm.
Haley, who led Towers Watson
before the merger, said the over-
lap between the two companies
was less than in the case of the
Towers Perrin and Watson Wyatt
merger of 2010.
“In that merger, we had two
groups that had been competing
for the same clients,” he said.
In contrast, Haley believes a
number of revenue synergies can
be achieved through the Willis
Towers Watson deal, particularly
through the distribution oppor-
tunities offered by Willis’ middle-
market presence.
Speaking at the Economist In-
surance Summit in London yes-
terday, Haley said the two firms’
strategies were already converg-
ing in the run-up to the merger.
Towers Watson had been
looking to extend its business to
include more products and solu-
tions while Willis was moving
from a traditional broking oper-
ation to become much more fo-
cused on analytics, he said.
“One of the earliest synergies
has been combined the analytics
Towers Watson had with the con-
sulting and broking capabilities
Willis had,” he said.
Haley said Willis Towers Watson
is unlikely to pursue any acquisi-
tions in the next year or two as it
continues the process of bringing
the two companies together.
“We think there are big syner-
gies. Towers Watson did not have
a distribution network in the mid-
dle market and the Willis merger
provides this,” he said.
The deal to combine the two
firms was one of a number an-
nounced within the insurance
and reinsurance sector within the
past 18 months.
Research by Willis Towers Wat-
son shows there were 230 deals
in the insurance industry in 2015,
compared with 235 the previous
year. But the value of those deals
has tripled from €40bn ($44.1bn)
in 2014 to €130bn in 2015.
“Our survey has shown 82% ex-
pect to make an acquisition in the
next three years. The single biggest
reason is revenue growth. With or-
ganic growth opportunities slower
compared with before, this is seen
as a path to growth,” he said.
One of the significant trends of
recent MA activity has been the
emergence of major Asian buyers.
“Asia sees western European
countries as a great acquisition as
they have technology which can
be imported back to their home
markets,” he said.
“Asia saw a lot of deals in 2015.
The number of deals with an
Asian target were four times larg-
er in 2015 compared with 2014,
while deals with acquirers from
Asia were five times as large.”
“When we did a survey of the
insurance industry we found 92%
of acquisitions people had done
were in places where they already
had operations. For more than
60%, they were already in the top
10 in that market,” Haley added.
Maloney takes helm
of Cathedral following
management restructure
Lancashire Group chief executive,
Alex Maloney, is to replace Peter
Scales as the head of the group’s
Lloyd’s subsidiary Cathedral Capi-
tal, with effect from April 1, writes
Sophie Roberts.
Maloney will be supported by
Richard Williams, a longstanding
member of the Cathedral senior
management team, who has been
appointed active underwriter.
Subject to Lloyd’s and other ap-
provals, Williams has also been
appointed director of Cathedral
Underwriting, the Lloyd’s manag-
ing agency, and will assume that
role from John Hamblin, who will
leave Cathedral. 
Williams will also be appointed
to Lancashire’s underwriting and
underwriting risk committee.
The senior management shake-
up follows the surprise departures
of Peter Scales and John Lynch,
respectively chief executive and
chief financial officer of Cathe-
dral, at the end of last year.
At the time, Lancashire said the
departures of Scales and Lynch
were in line with its continued in-
tegration strategy.
However, sources close to the
situation alluded to a “falling out”
between Lynch and Lancashire
group chief financial officer,
Elaine Whelan.
Additional changes at Cathe-
dral include the appointment of
Simon Fraser, the senior indepen-
dent director on the Lancashire
board, to the board of Cathdral
Underwriting, subject to Lloyd’s
and other approvals.
Lancashire also announced
Lawrence Holder will step down
from the roles of managing direc-
tor and director of Cathedral Un-
derwriting next year.
Lancashire acquired Cathedral
Capital in November 2013.
Maloney said he was excited
at the prospect of working even
more closely with his colleagues
at Cathedral.
ARC aims to become donor-
free within next decade
African Risk Capacity (ARC) has
set itself a target of becoming
“donor-free” between 2020 and
2025 as it scales up its operations,
writes Scott Vincent.
The multi-country catastro-
phe facility, which established
its insurance arm through donor
funding from the UK Department
for International Development
(DIFD) and German development
bank KFW, also has ambitious tar-
gets to reach 150 million Africans
with its products by 2020.
To date, DFID has committed
£100m ($139.5m), with KFW com-
mitting a further €50m ($55m).
Mohamed Beavogui, director-
general of ARC, said the facility
is looking to increase its capital
base to between $1.5bn and $2bn
derived from premiums written
across 30 countries by the end of
the decade.
As the facility scales up, Beav-
ogui said ARC will be looking for
member governments to match
donor investment until eventual-
ly the company will build enough
capital for it no longer to need to
rely on donor investments.
In a presentation at the Econ-
omist Insurance Summit in Lon-
don, Beavogui said ARC is also
working on a model that will be
triggered by frequency of disas-
ters as part of a proposed extreme
climate facility.
ARC was established for the
2014 policy year, with three coun-
tries in the Sahel – Niger, Mauri-
tania and Senegal – all receiving
payouts during its first 12 months.
For the second policy year,
which began on May 1, 2015, sev-
en countries took out policies:
Gambia, Kenya, Malawi, Mali,
Mauritania, Niger and Senegal.
“One of the earliest synergies has
been combined the analytics Towers
Watson had with the consulting and
broking capabilities Willis had”
John Haley
Willis Towers
Watson
ANALYSIS
www.insuranceday.com | Friday 26 February 20164
Underwriting on the front line
The conflict in Yemen marks a fundamental paradigm
shift in modern warfare and, as an inevitable
consequence, changes the nature of the exposures
faced by underwriters in the London market
Rasaad Jamie
Global markets editor
N
ow is one of the most
challenging, as well as
one of the most promis-
ing, periods in the histo-
ry of the London political violence
and war risks insurance market.
The ongoing civil war in Yemen
is proving to be one of the most
demanding underwriting envi-
ronments for the market, with
the outbreak of the conflict on the
Arabian peninsula following hot
on the heels of the wholly unfore-
seen and unprecedented conflict
in eastern Ukraine. It provides a
stark reminder to the market, if
any were needed, of the potential
severity of such developments –
the “unknown unknowns” in risk
modelling jargon – with which
underwriters are increasingly
having to contend.
For Ben Lockwood, war and
terrorism underwriter at Lloyd’s
insurer Aegis London, events in
Yemen (the de-facto overthrow
of the Hadi-led government by
Houthi forces loyal to the former
president Ali Abdullah Saleh last
year and, importantly, the sub-
sequent brutal response by the
Saudi Arabia-led and Western-
backed Arab coalition of states
under the guise of Operation De-
cisive Storm) arguably mark a
fundamental paradigm shift in
modern warfare and, as an in-
evitable consequence, the risks
faced by London market insurers
and reinsurers.
The way he sees it, the post-Iraq
war fatigue in the West and the
subsequent military disengage-
ment from conflicts in the Middle
East and north African (Mena)
region, as exemplified by the re-
luctance in the West to intervene
in the conflicts in Syria and Libya,
has helped foster a regional pow-
er vacuum that has manifested
itself in political volatility across
the region, with some Arab states
taking the unprecedented step of
semi-independently taking mili-
tary action in their own backyard.
“The geopolitical confidence on
the part of Saudi Arabia and its al-
lies to intervene in Yemen marks
the most dramatic example in this
shift of policy. But this leaves the
unavoidable, fundamental ques-
tion for any potential insurer –
what would be the outcome from
a conflict fought with 21st century
Western military technology, but
based upon very different rules of
engagement, military tactics and
appetite for ‘collateral’ losses?
“The results have spoken for
themselves, with countless re-
ports of the likes of  hospitals,
civilian factories, utility suppli-
ers, refugee camps and densely
population civilian areas being
regularly hit by intense airstrikes
– deliberately so and in blatant
disregard for international law,
according to numerous inter­
national non-governmental or-
ganisations,” Lockwood says.
Over the past year the conflict
in Yemen has, in many ways,
forced the insurance market fun-
damentally to shift its expecta-
tions of what would and would
not be considered a legitimate
target in this kind of environment
and, as part of that process, shift
the way in which it assesses what
is or is not a relatively “safe” or
viable risk.
“The answer appears to be that
the rules of military engagement
with which the market has be-
come accustomed do not apply
in Yemen and may not apply in
future conflicts. As market losses
filter through, lessons are being
learned, but the implications for
the London market’s war on land
coverage in future conflicts re-
mains to be seen,” Lockwood says.
War on land insurance cover is
rarely purchased as a standalone
product, but over the past few
years become an integral part of
broader political violence cover-
age and is increasingly regarded
as a core part of that particular
offering by insureds. War on land
cover was until recently regard-
ed as inherently problematic for
the market. For example, Lloyd’s
underwriters were only allowed
to write war on land risks in
a  limited way in 1997 after an in-
terval of some 60 years. Howev-
er, Lloyd’s significantly eased the
limitations on writing this line of
business in 2011.
Growing market
Julian Kirkby, associate director
for political violence in the non-
marine division at Lloyd’s broker
UIB, describes war on land cov-
er as an important and growing
market, albeit one still under­
developed compared to other
markets within Lloyd’s. There are,
he says, about 35 syndicates offer-
ing specific war on land cover in
London alone at present. In addi-
tion, there is approximately $1bn
of full political violence capacity
(which includes war on land) for
2016, a figure which, Kirkby says,
can be quadrupled if you factor
in the capacity available in the
terrorism insurance market. A
handful of companies outside the
Lloyd’s market also write war on
land risks.
“It is a significant market and
it’s growing. Some of the largest
insurance companies in Turkey
are looking to fac out more of their
exposure due to the perceived in-
ternal political instability. Cedants
don’t want to retain the risk and
they look to specialist brokers to
assist them in their risk transfer.
The same thing is happening in
other parts of the world,” he says.
UIB has seen a number of com-
panies enter the political violence
insurance market over the past
year or so. Some of them, Kirkby
notes, with particularly aggres-
sive appetites.
“We also know of other compa-
nies that are thinking of adding a
political violence string to their
bow. This is because this line of
business is making money. For
many syndicates, the loss ratios
are typically single-digit figures
and this is despite the fact global
acts of terrorism cost the world
$53bn in 2014, which is marginally
higher than the aftermath of the
September 11 atrocities,” he says.
But the saturated marketplace
keeps reinsurance rates low and
UIB is seeing significant reduc-
tions, typically of 20% plus, at
each renewal. “Cedants send the
same risk out to multiple brokers
who battle it out with underwrit-
ers to try and get the best deal.
With all these dynamics, the mar-
ket is tougher than it’s ever been.
It’s hard enough maintaining your
renewal book, let alone growing
and developing new business. But
that’s the nature of the market,”
Kirkby says.
Lockwood also describes the de-
mand for war on land coverage as
significant and growing in many
parts of the world. For example,
premium income allocated to the
Lloyd’s war on land risk code has
more than doubled since 2010.
However, he says, the challenges
posed by this growth for Lloyd’s
insurers are many.
“How to appropriately aggre-
gate potentially huge exposures
and accurately price risks in the
face of such uncertainty in an in-
creasingly challenging and com-
petitive market environment
remain a core question for insur-
ers’ portfolio management. There
is also the challenge of making cli-
ents aware of the underlying risk
and encouraging them to purchase
the most comprehensive cover in a
pre-emptive manner, rather than
waiting for a conflict to break out
and facing an inevitable struggle
to secure cover during times of
war,” Lockwood says.
The exact scope of the insurance
cover is, as always, an important
issue for the insured, according
to Andrew Grant, a partner with
London law firm Clyde  Co,
which advises property, political
violence, war and terrorism un-
derwriters on property and other
risks in the Mena region including
in countries like Kuwait, Iraq, Syr-
ia, Libya and Egypt.
It is important to bear in mind,
he says, political violence cover
is much wider than just war on
land, covering everything from ri-
ots and civil commotions up to the
larger-scale conflicts: insurrec-
tions, revolutions and rebellions
and on to war and civil war.
“It is perhaps these other perils
that are of more significance to
a buyer of cover, as losses tend
to occur in the run-up to a war,
which may take months, if not
years, to gestate. By the time a
war is on foot, most companies
have long since withdrawn their
staff and, if they can, their assets,”
Grant says.
“With the Arab Spring and the
internal conflicts that arose in
states such as Libya and Egypt,
cover for civil war became in-
creasingly important. There is
now the challenge of the legacy
of the Arab Spring, where the re-
gimes that have replaced dictators
are unstable and make countries
like Libya unacceptable as risks.”
Adjusting the loss
Kirkby says civil war situations
present a huge challenge to un-
derwriters when they try to ad-
just a loss, as it can often be very
difficult and unsafe to get people
into the affected site. “This was a
new phenomenon when the Syr-
ia crisis became a civil war about
four years ago. You have the same
challenge in Yemen, although to
a lesser degree. Underwriters
have been known to charge rates
of 15%-plus on Yemeni business
during 2015 but there have been
some sizeable war on land losses,”
he says.
Establishing the facts of any giv-
en loss that has been said to have
occurred in Yemen is probably the
biggest challenge for the market,
according to Grant. The country,
he says, is often closed to Western
investigators and most loss ad-
justers are understandably reluc-
tant to travel.
As a specialist aviation loss
adjuster, McLarens Aviation is
frequently called to attend losses
on behalf of war and terrorism
underwriters. In recent years, the
company has dealt with losses in
a number of conflict zones includ-
ing Iraq, Libya, Afghanistan and
Mali. Trehane Oliver, business
development director at McLar-
ens Aviation, says the company
has over the years developed a
specific response infrastructure
and procedures which take into
consideration the added compli-
cations that operating in hostile
environments bring.
“The main implications of these
types of losses are the logistical
challenges that can arise. In times
of hardship, managing expecta-
tions and controlling claims can be
complicated. Moreover, the prac-
ticalities and logistics of dealing
with such claims, particularly in
warzones, is much more difficult
when you have surveyors flying
out for site visits. In these challeng-
ing locations, a knowledge of local
conditions is critical. What this
means is it’s most likely to be those
specialist adjusting businesses
with sufficient international reach
that are best placed to handle such
claims,” Oliver says.
He points out with any of these
losses, particularly when there
are multiple covers, there will be
a review of the various policies
to ascertain what is covered and
in which location. “This can cer-
tainly be complicated by war and
volatile events. However, in our
experience, it is something the
industry is used to dealing with,”
he adds.
But despite the familiarity, de-
termining the cause of a particu-
lar loss and where that loss falls
within the scope of a particular
insurance policy remains a chal-
lenge for insurers, even more so
in politically unstable environ-
ments. Grant says the   property
market excludes losses arising
from the perils of war and ter-
rorism and therefore those perils
are covered in the terrorism, war
risks and the growing  political vi-
olence insurance market.
“It has always been an issue of
construction as to the true cause
of a loss and whether it falls to
the all risks property insurers
or is excluded and would fall
to terrorism/political violence
underwriters if such cover has
been bought.
“The proxy wars being fought
in Yemen and Ukraine by outside
nations do lead to some blurring
of the boundaries and increase
the difficulty of establishing the
true nature of a cause of loss,”
Grant says.
But while exclusions in prop-
erty policies for war risks have
been around for many years, the
definitions of such perils in po-
litical violence covers have been
drafted more recently and don’t
always dovetail with the exclu-
sions in property covers.
“Hence, in circumstances
where a loss has occurred due
to violence, perhaps on a lower
scale than the level of violence
associated with a war – for exam-
ple, rioting or civil commotion,
which is often the precursor to
a civil war – there may well be
overlap in cover. Equally, groups
such as Islamic State, with or-
ganised military and probably
state-backed funding, aren’t the
common terrorist cells or groups
that have been seen in the past,”
Grant says. n
www.insuranceday.com | Friday 26 February 2016 5
Smoke rises from burning
buildings during clashes
between Sunni militia and
Hawthi Shiite rebels in
Sanaa, Yemen
© 2016 Hani Mohammed/AP
Aegis London’s Lockwood says there will inevit­ably
be variations in the interpretation of events depend-
ing on the perspective from which any event is seen.
“Take the conflict between Israel and Hezbollah that
periodically flares up; are cross-border rocket attacks
by Hezbollah an act of ‘terrorism’, an act of ‘war’ or
something else? Or the conflict in eastern Ukraine;
are the rebels engaged in ‘civil war’, is it an inter­state
‘war’ thanks to their Russian backing, could it be
defined as an ‘insurrection’ or are they simply ‘ter-
rorists’? It all depends on perspective, which is often
politically motivated,” he says.
“So the broad market trend has been to ensure
coverage is in force regardless of subjective inter-
pretation by encouraging clients to purchase full-
spectrumpoliticalviolencecover,therebyside-lining
arguments of interpretation.”
UIB’s Kirkby says clients in areas of the Middle
East that are unlikely to be exposed to war or civil
war will therefore choose not to buy full political vi-
olence protection whereas others in parts of in the
Middle East are wisely advised to buy full political
violence cover. It is important for clients with assets
in conflict zones to understand the coverage they
are buying and not to, for example, strip-out war
perils to save on premium spend as they may find
themselves without cover.
Clients also need to ensure that they do not com-
promise themselves by not adhering to the policy
conditions such as non-disclosure, Kirkby adds.
“We have heard of reinsurers contesting claims
where clients have failed to advise their insurance
company of a material fact, such as a threat made
against them, an attack on a neighbouring property
or where the property is no longer in the control or
possession of the insured.”
Lockwood says he sees little prospect of the lines
between international property all-risks and polit-
ical violence risks being blurred over the next five
years, as continued geopolitical un­certainly is likely
to discourage the all-risks market from expanding
the scope of its coverage.
“Market experience and continued troubling on-
the-ground events have shown the folly of offering
coverage for broad political violence without the
necessary in-house expertise; any move to throw
in and retain this coverage with unrelated perils
would be an extremely risky venture,” he says.
“It could prove true to say some direct insurers in
the Middle East will increasingly package the risks
together in a move to capture income and market
share in a very challenging market environment,
but the fundamental requirement for the global
centre of excellence for political violence reinsur-
ance to support this – Lloyd’s – will undoubtedly re-
main as strong as ever,” Lockwood adds.
Although recent events in the Middle East point
to a change in tactic from the large property losses
of the past to synchronised attacks on people, the
threat of attacks on property will not go away, Kirk-
by says.
“Sadly, the Middle East is more unsettled now than
it has been for a generation and no-one can predict
where the next Syria will be. There is an abundance
of capacity in the market at present, which keeps
rates low other than for particularly distressed ar-
eas of the world, conurbations or central business
districts where there is a high concentration of ex-
posure,” he says.
“I think the market will remain soft but rates may
start to stabilise in certain territories to some de-
gree. The market will continue to develop with new
product offerings, although I think some existing
players will fall by the wayside, as it will only take a
few large losses to close some books.”
According to Grant at Clyde  Co, companies will no
doubt want cover for political violence perils if they
are investing in the Middle East or other conflict-rid-
den regions of the world. “There are certain areas
where cover is no longer available – Syria, northern
Iraq, eastern Ukraine – but these are now conflict
zones where there is little, if any, investment or devel-
opment. The legacy of the Arab Spring remains, and
with the spread of Islamic State across northern Afri-
ca, there is a demand for cover in other regions.”
Lockwood is a touch more optimistic. He says
Aegis London is actively targeting and writing war,
terrorism and political violence risks covering cli-
ents from all industry sectors in states across the
Middle East and beyond. The only exceptions for
Aegis are states, entities and individuals subject to
international sanctions.
“As part of a successful broader plan for profit-
able growth, we have consciously extended our un-
derwriting focus from some of the seemingly more
benign parts of the world such as North America
and western Europe to the Mena region and we
continue to build an underwriting team with lead-
ership expertise and experience in that part of the
world,” he adds. n
Open to interpretation
“The rules of military
engagement with which
the market has become
accustomed do not
apply in Yemen and
may not apply in
future conflicts”
Ben Lockwood
Aegis London
“The proxy wars being
fought in Yemen and
Ukraine by outside
nations do lead to
some blurring of
the boundaries and
increase the difficulty
of establishing the true
nature of a cause of loss”
Andrew Grant
Clyde  Co
“We know of companies
thinking of adding a
political violence string
to their bow… for many
syndicates, the loss ratios
are single-digit figures”
Julian Kirkby
UIB
INSIGHT
www.insuranceday.com | Friday 26 February 20166
Culture vultures
The insurance industry often gets the numbers right in mergers
and acquisitions, but frequently stumbles on cultural obstacles
Pierre Fels and Jenni Hibbert
Heidrick  Struggles
I
t is no surprise that insur-
ance companies excel at
understanding the panoply
of risks faced by their cus-
tomers. After all, accounting for
what can, has, or might happen
is a core part of the business. Yet
when it comes to mergers and
acquisitions (MA) many insur-
ance companies only excel at
half the job: assessing the risk of
a potential takeover and expert-
ly crunching the data. The other
half – identifying cultural clashes
that could scuttle integration – is
often neglected.
After a deal closes, and even
during negotiations, insurance
companies must move beyond
the numbers and decide how, or
even whether, to bring the two
cultures together.
Our experience and research
shows many deals in cross-
border MAs in the insurance
sector founder in relation to
cultural issues. Too often, the
industry views cultural differ-
ences as operational matters
that can be hammered out, rath-
er than behavioural differences
that require a more considered
approach. Boards of directors,
which scrutinise the rationale
and costs of a merger, often fail
to consider cultural issues or
monitor post-merger integration.
As the global insurance sector
consolidates and the number of
deals increases, a keener under-
standing of how merging cultures
can (and do) clash will become
more important for success.
To look deeper into the challenge
of cultural integration following
MA, executive search firm Heid-
rick  Struggles talked with
senior insurance exec-
utives experienced
in acquisitions in
Asia, Europe, and
North Ameri-
ca. Most agree
clearer commu-
nications and an
active approach to
identifying and ad-
dressing cultural issues
can improve the val-
ue captured from
MA, yet many
admit they over-
look it.
One executive
said at his organi-
sation several trans-
actions were led by
people who never visited
the target company or its market,
and had little local knowledge.
“Having bought assets, we expect-
ed local market leaders who were
new to the group to adopt our cul-
ture off the back of a series of writ-
ten protocols and the occasional
visit to London,” he said. “We sel-
dom asked them about the nuanc-
es of their marketplace.”
Ensuring culture is top of the
agenda will become increas-
ingly important as the industry
continues to rebound from the
2008 economic crisis. A study by
Swiss Re reported 489 MA deals
were completed globally in 2014.
Although the volume remains
well below the pre-crisis peak
(of 674 deals in 2007) the insur-
er concluded that indications
“suggest that momen-
tum behind MA
is building”.
In a separate
study, Deloitte
found the num-
ber of deals in-
volving brokers
grew 40% from
2013 to 2014. Al-
though in Deloitte’s
counting, deals
involving under-
writers edged
lower from 2013
to 2014, the
average val-
ue per deal al-
most tripled, from
$124m in 2013 to
$359m in 2014.
Indeed, 2014 saw the an-
nouncement of eight insur-
ance MA deals with values of
more than $1bn, dwarfing the
volume of big-money deals in
previous years. The largest trans-
action was the $8.8bn takeover
of Friends Life by British insurer
Aviva, creating the largest insur-
er in the UK.
The power of culture
While MA is driven by a range
of underlying strategic objectives,
those with the greatest potential
look beyond pure cost efficiencies.
Success is drawn not just from
spreadsheets, but also from cultur-
al integration that produces better
collaboration and new ideas.
Such cultural integration can
take several forms. The parent
company can absorb and domi-
nate the culture of the acquired
company (perhaps the most com-
mon form); the two cultures can
co-exist, with the acquired com-
pany retaining a certain level of
autonomy; or the two cultures
can intermix, creating a new and
hopefully more ideal corporate
culture. Regardless of the form
that cultural integration takes, the
evidence suggests that insurers
everywhere find it challenging:
for example, 39% of respondents
in a 2016 Towers Watson survey
of 750 global insurance executives
cited “overcoming cultural and
organisational differences” as a
post-integration challenge.
Yet when companies get cul-
ture right, the benefits are sig-
nificant. The 2004 merger of US
insurers Anthem and WellPoint
Health Networks is a clear ex-
ample. Soon after the $16.5bn
merger was approved, Larry
Glasscock, chief executive of the
new company (now called An-
them), made it clear the merger
signaled the birth of a new com-
pany and a new culture, rooted
in internal trust and innovation.
Glasscock first delivered the
message to a newly formed exec-
utive leadership team, comprising
15 leaders from both companies,
then to 300 top managers in the
new company, and finally to its
more than 40,000 employees.
Eventually the new culture would
permeate every aspect of the new
company, from hiring and orien-
tation to performance manage-
ment. By 2007, the company was
named by Forbes magazine as one
of the most admired companies in
the US, had cut administration ex-
penses in terms of share of over-
all revenue and was on track to
reach its growth targets.
Which integration model is best
depends on a variety of factors,
such as the relative size of the two
companies, the optimal organisa-
tional structure after the merger,
and the value created by various
cultural characteristics. But iden-
tifying the right model is a crucial
element of any MA process. By
planning strategies for assimila-
tion with the same fervor as those
for operational efficiencies, in-
surance companies can lower the
risk of failure in MA.
Early start
Spotting and addressing cultur-
al challenges should start well
before the papers are signed.
Parallel to due diligence, acquir-
ing companies should critically
compare attitudes, work habits,
customs, and other less overt
characteristics of the two compa-
nies involved. The effort should
be a routine part of the standard
MA process, rather than an ad
hoc response if friction develops.
One useful tool for comparison
is the corporate-culture profile,
a diagnostic instrument based
on survey data from both com-
panies. Such surveys explore a
range of corporate character-
istics, such as attitudes toward
personal accountability and col-
laboration, trust levels, and in-
tegrity. They also gauge strategic
alignment and commitment and
assess the strengths and weak-
nesses of each culture. A corpo-
rate-culture profile can quickly
identify areas in which two cul-
tures diverge, pinpoint areas
that may require immediate at-
tention, and highlight areas of
common ground that should be
recognised and celebrated.
Our conversations with insur-
ance executives who are experi-
enced in MA highlighted specific
themes that arise during negotia-
tions around geographic location,
management level and mind-set.
These concerns should be includ-
ed in the process to lower the risk
Several factors are contribut-
ing to increased MA activity
in the global insurance sector,
but most consider the main im-
petus to be overall lower pre-
mium rates. Lower rates are
seen as a byproduct of overca-
pacity, and the industry is con-
solidating to retain profitability
and increase differentiation.
Other factors include grow-
ing interest in insurance MA
from a broad range of backers,
including hedge funds, private
equity, and international inves-
tors. Companies are looking for
ways to use vast cash reserves.
A strong US dollar has made
some cross-border deals less
expensive for US companies.
And insurers are recognising
the need for economies of scale,
particularly as the costs of IT
and system changes mount.
In addition, many companies
in Asia are moving into global
markets and looking for strate-
gic acquisitions to drive their
expansion plans. For example,
in 2013 Sompo Japan Insur-
integrating the newest technol-
ogies, like mobile applications
and big data analytics, as a core
component of a company’s busi-
ness model, either to reach cus-
tomers, provide market insights,
or improve internal efficiencies.
Such mergers are especially
prone to cultural clashes as staid
insurers butt against dynamic,
high-tech entrepreneurs, often
extinguishing the very spark
that created value in the ac-
quired company.
And finally, in a reflection of
the industry’s positive outlook,
outside investors are also turn-
ing to the sector as a channel for
steady yields. In one example, in
2014 the Canadian Pension Plan
Investment Board acquired the
US-based Wilton Re for $1.8bn. n
Doing a deal
of cultural clash in an acquisition.
In general, workers at an ac-
quired company understand –
and sometimes fear – that job cuts
are possible. Painting too rosy a
picture ahead of a deal could cre-
ate tensions later when reality
hits. “Be honest from the outset,”
suggested a senior manager at a
European insurer. “You’re buying
a business for their book, and you
need to cut costs.”
Honest communication during
negotiations and due diligence
can help expose attitudes toward
potential job cuts and identify any
measures that are seen as off lim-
its. When a global company negoti-
ated a takeover of a Malaysian life
insurer, the acquirer presented a
clear plan for adjusting leadership
roles, pointing out gaps and ex-
plaining how they would be filled,
said an executive close to the deal.
The plan was presented at meet-
ings to ensure alignment. “The
acquirer needs to understand and
respect non-negotiables relating
to culture and not just look at the
numbers,” this executive said.
Open communications at this
stage can also create a clear pic-
ture of how integration will be
handled if the takeover is complet-
ed. For example, acquiring compa-
nies often promise a short period
with no major changes immediate-
ly following an acquisition. This
interval allows senior executives
and staff at both companies to be-
come better acquainted and can
help produce a more appropriate
integration plan for capturing the
full value of the merger.
Creating a collaborative atmo-
sphere – one that does not alienate
staff at the company being ac-
quired – begins with first impres-
sions. Companies that tout their
superiority or power can find cul-
tural integration more difficult. In
one case, the due-diligence team
from a US acquirer flew into Asia
on private jets, stayed at the best
hotels and boasted of their life-
style to staff at the target compa-
ny, creating emotional distance
between them.
“Historically the insurance buy-
ers have an absorb-and-impose
approach to culture,” a top execu-
tive at a Japanese insurer said. “US
companies are known to be the
worst acquirers. They generally
look at immediate financial results
and key performance indicators
rather than the long-term picture.
Buyers will tend to focus on pro-
tecting their core headquarters’
market first and other regions are
at the bottom of the list.”
Throughout the acquisition
process, staff at the targeted com-
pany should be treated as any
other corporate colleague. Cor-
porate hierarchies and chains
of command exist, of course, but
when they are the defining as-
pect of personal relationships,
staff at acquired companies can
become more anxious and less
collaborative, posing an obsta-
cle to integration. One executive
observed, “Nothing raises hack-
les more than feeling you have
been absorbed into a large and
seemingly uncaring behemoth
when, up until a few weeks ear-
lier, you were top of the tree in
your local market.”
Execution
If efforts before the deal can be
seen as cultural intelligence-gath-
ering, those after the deal fo-
cus on execution. After all, each
integration effort is unique in
its cultural aspects. A company
may have a standard approach
for combining product service
lines, for example, but bringing
staff members with diverse back-
grounds together effectively re-
quires a tailored approach.
For years, French insurer Axa
followed a generally successful
pattern that it rigorously applied
to its MA activities. Conversion
in some areas, such as branding,
corporate values, shared services,
and IT infrastructure, were not
up for negotiation, but acquired
companies were allowed greater
flexibility in others, according to
a former country leader for Axa.
But even Axa’s template is be-
ing tested by today’s volatile and
highly competitive market.
Our experience and discussions
with insurance executives show
that there are several points that
are helpful to keep in mind during
this phase of a takeover.
In many takeovers, cutting costs
(and jobs) at the acquired compa-
ny is one of the first priorities. But
moving too fast can cause unnec-
essary friction and inadvertently
force valuable talent out the door.
By taking a long-term view of
the value potential of an acquisi-
tion, companies can take the time
needed to understand cultural dif-
ferences, and then focus only on
those that may directly prevent
the company from reaching its
goals. As two businesses merge, it
is natural for workers to become
protective of their positions, and
even paranoid about their future.
The acquiring company must take
pains to demonstrate any cuts to
duplicated roles will be decided
based on merit, rather than inter-
nal connections.
Some insurers can be very de-
liberate with any changes they
make to an acquired compa-
ny over a long period of time.
Some companies can spend the
first three or four months after
an acquisition getting to know
how the new company works,
using measures to help pinpoint
where a company’s legacy cul-
ture might interfere with busi-
ness objections. For example, if
lower-level managers say they
simply follow their boss’ orders,
there could be a misalignment
on staff empowerment that
could reduce innovation and
block flows of information.
Once a decision is made to cut
staff or to take another signif-
icant step, the acquiring com-
pany should act quickly and
completely. Drawing out painful
measures only accentuates lin-
gering staff anxieties and delays
the return to normalcy.
The importance of clear and
honest communications contin-
ues into the integration phase,
and indeed beyond it as a matter
of course. New structures or other
big changes should be broadcast
quickly and widely to prevent
destabilising rumors from tak-
ing hold. Any messages about
up­coming changes should be
non-ambiguous and professional,
especially for measures that could
be perceived as negative. There is
no good time for bad news, yet un-
certainty is often more corrosive
than the reality.
The global insurance sector
appears ripe for a new wave of
consolidation as companies in-
vestigate entry into new markets
and access to new technologies.
As they pore over the numbers
and explore the strategic ra-
tionale behind various moves,
would-be dealmakers should also
take stock of culture.
Industry leaders have long
been excellent at weighing the
financial risks and rewards of
an acquisition, but they often fall
short when considering the cul-
tural aspects – if they consider
culture at all. Cultural differenc-
es, however, can often ruin an
otherwise well-planned acqui-
sition. By purposely including
culture into the process during
negotiations and after the deal is
signed, companies can improve
their odds of success. n
Pierre Fel is a principal at
executive search firm Heidrick 
Struggles’ Singapore office and
a member of the global financial
services practice. Jenni Hibbert
is a partner in the London office;
she leads the UK financial
services practice
ance bought UK-based Canopius
Group, and in 2015 Mitsui Sum-
itomo Insurance (MSIG) bought
Amlin. And among the recent
deals originating from China,
Fosun International bought
Bermuda-based Ironshore in
2015, and in 2016 China Min-
sheng Investment was finalising
its acquisition of UK-based Sirius
from White Mountains.
Against this background, insur-
ance companies are pushed to-
ward MA for a variety of reasons.
The most common, still, is to bring
together two companies with com-
plementary businesses and strat-
egies and capture greater value
through scale efficiencies.
Other strategic goals are also
driving deals, for example, at-
tempts to harness digital tech-
nology and reinvigorate tired
corporate business models. In
one case, US insurer Aetna in
2014 bought technology provider
bswift, which offers cloud-based
insurance exchanges and other
digital products, for $400m.
These types of deals focus on
Integrating
different
cultures after
a merger
between
companies
is crucial to
success
489
MA deals
completed globally
in 2014, according
to Swiss Re
$359m
Average value per
underwriter deal
in 2014, according
to Deloitte
39%Percentage of respondents
in Towers Watson survey
of 750 executives who said
‘overcoming cultural and
organisational differences’
was a major post-
integration challenge
Mitsui Sumitomo:
Japanese company
bought Amlin last year
www.insuranceday.com | Friday 26 February 2016 7
RSA shares surge 12% as
full-year profit soars 43%
Chief executive Stephen Hester hails growing value and prospects as
turnaround reaches completion
Michael Faulkner
Editor
R
SA group chief exec-
utive, Stephen Hes-
ter, said the insurer is
“more valuable” now it
was than six months ago when
Zurich made an abortive bid to
buy the business.
Speaking yesterday as the
insurer unveiled group operat-
ing profit was up 43% to £523m
($728.4m) for 2015, Hester said
RSA is now in a position to “pros-
per independently”.
Shares in RSA soared 12% in
yesterday morning’s trading.
He said the turnaround phase
of the group’s action plan com-
menced in 2014 was “largely
complete” and there were “good
prospects of substantial further
performance improvement”.
Hester said RSA had received no
further approaches from prospec-
tive buyers after Zurich dropped
its 550p per share offer last year.
But he could not rule out further
approaches being made.
“The company is stronger than
it was when talking to Zurich –
and more valuable,” he said. “We
believe strongly RSA can prosper
independently, indefinitely into
the future; and we can exceed this
[550p per share] valuation on a
standalone basis.
“With our strategic restruc-
turing largely complete, RSA is a
strong and focused international
insurer,” he said.
RSA announced yesterday that
it is accelerating its cost-saving
programme, increasing its annual
gross cost savings target to more
than £350m by 2018.
It also increased its underlying
return on tangible equity expecta-
tion to the upper half of its 12% to
15% target range by 2017.
The group reported strong
underlying results across Scan-
dinavia and the UK and record
underwriting profit in Canada.
The UK business booked a
£12m underwriting result de-
spite the £76m losses from De-
cember’s storms.
The troubled Ireland business
made an operating loss of £26m,
much reduced from the 2014 loss
of £97m loss. RSA said it expected
to reach operating profit in 2016.
Group underwriting prof-
it rose to £220m from £41m in
2014, with a 2.8 percentage point
improvement in the combined
ratio to 96%.
Overall group net written pre-
miums were down 3% to £6.8bn,
driven mainly by the group’s dis-
posal programme.
For the 2015 accident year,
underwriting profit rose to a
record £129m, compared with
£73m in 2014.
Hester said the group’s strate-
gic restructuring will complete in
2016 as the remaining contracted
disposals close.
During 2015 disposals in Hong
Kong, Singapore, China, India,
Italy and UK engineering were
completed. The disposal of it op-
erations in Russia completed af-
ter year-end. The £403m sale of
RSA’s Latin American operations
is scheduled to complete in stages
over the next six months.
Total agreed disposal proceeds
to date now stand at £1.2bn.
“We see 2016 as the last ma-
jor restructuring year with dis­
posals and balance sheet work
completing and the heavy lifting
of core business improvement
and cost reduction action con-
tinuing,” Hester said.
RSA reports Solvency II
capital ratio of 143%
RSA has become the latest insur-
er to disclose its capital ratio un-
der Solvency II, reporting a ratio
of 143% at year-end 2015, writes
Michael Faulkner.
The insurer said the sale of its
Latin American unit, which will
close this year, would increase
the coverage ratio to 155% pro
forma. RSA said it was targeting
a ratio of 130% to 160%.
Other European insurers
have been disclosing their Sol-
vency II ratios as they report
year-end results.
French insurance giant Axa,
which had reported a Solvency
II ratio ahead of the regime go-
ing live, said yesterday its year-
end 2015 ratio was 205%, up four
points from the end of 2014.
Last week, Allianz said its Sol-
vency II ratio rose to 200% at the
end of 2015, compared to 191% a
year earlier. It attributed the rise
to “active risk management”.
In January, Prudential became
the first UK insurer to report its
capital ratio under the new Sol-
vency II rules, which came into
effect on January 1, 2016.
Prudential said its estimated
group Solvency II surplus at June
30, 2015 was £9.2bn ($13.06bn)
under its internal model, before
allowing for the 2015 interim
dividend, with a solvency ratio
of 190%.
Experts have said investors
should expect Solvency II ratios to
be lower than under the previous
solvency rules.
Jim Bichard, UK Solvency II
leader at PwC, said the majority
of insurers would report ratios of
between 100% and 200%.   “The
market will have to get used to
150% to 200%, and some are go-
ing to be 130% to 140%,” he said.
Solvency II requires insurers
to calculate their capital require-
ments based in their underwrit-
ing, investment and operational
risks. A Solvency II capital ratio
of 100% or more shows the insur-
er has sufficient capital to cover
these risks.
While Solvency II is similar to
some previous European solven-
cy regimes, such as in the UK, it
has some major differences, such
as the addition of a risk margin
and the inclusion of certain ad-
justments to dampen the effects
of market volatility, which can
lead to different capital ratios.
Marketform
exits general
liability
business
Specialist Lloyd’s under­writer
Marketform said yesterday it will
cease to write general liability
business, writes Michael Faulkner.
The decision forms part of a
broader strategic review of the
business by new chief executive,
Martin Reith.
Marketform said general li-
ability business did not fit
with the group’s longer-term
strategic vision.
The carrier said it would con-
tinue to operate a full claims
service for existing clients and
will retain two dedicated under-
writing professionals, with both
a box and office presence. This
will be administered under the
leadership of Ian West, head of
financial and professional lines.
Industry veteran Reith was
parachuted into the top job at
Marketform, which is owned
by Great American Insurance
Group, at the end of last year,
with the task of improving the
carrier’s profitability.
Reith said: “We did not take the
decision to exit general liability
lightly; however, as part of the on-
going strategic review of the busi-
ness, we concluded this line no
longer fits our longer-term plan
for Marketform.
“Importantly, we will maintain
our commitment and service ex-
cellence to clients with existing
policies while more broadly we
are excited about the opportuni-
ties for growth we see across oth-
er lines,” he added.
“We did not take
the decision
to exit general
liability lightly;
however, as part
of the ongoing
strategic review of
the business, we
concluded this line
no longer fits our
longer-term plan
for Marketform”
Martin Reith
Marketform
Stephen Hester,
RSA chief
executive: said
the company is
‘more valuable’
now than when
it was talking
to Zurich six
months ago
and is ‘a strong
and focused
international
insurer’

More Related Content

Similar to InsuranceDay article 26 February 2016

Aon credit international review 2015
Aon credit international review 2015Aon credit international review 2015
Aon credit international review 2015Graeme Cross
 
Property Insurance Market Global Market 2019 By Top Key Players, Technology, ...
Property Insurance Market Global Market 2019 By Top Key Players, Technology, ...Property Insurance Market Global Market 2019 By Top Key Players, Technology, ...
Property Insurance Market Global Market 2019 By Top Key Players, Technology, ...jitendra kute
 
PwC Insurance deals insights
PwC Insurance deals insights PwC Insurance deals insights
PwC Insurance deals insights PwC
 
Leading_through_complexity_A_view_from_hospitality_CEOs
Leading_through_complexity_A_view_from_hospitality_CEOsLeading_through_complexity_A_view_from_hospitality_CEOs
Leading_through_complexity_A_view_from_hospitality_CEOsSophy Gurney
 
Leading_through_complexity_A_view_from_hospitality_CEOs
Leading_through_complexity_A_view_from_hospitality_CEOsLeading_through_complexity_A_view_from_hospitality_CEOs
Leading_through_complexity_A_view_from_hospitality_CEOsBen Twynam
 
M&A: PwC Top Issues
M&A: PwC Top Issues   M&A: PwC Top Issues
M&A: PwC Top Issues PwC
 
Aon Property Eye Summer 2016
Aon Property Eye Summer 2016Aon Property Eye Summer 2016
Aon Property Eye Summer 2016Graeme Cross
 
i bytes Insurance Industry
i bytes Insurance Industryi bytes Insurance Industry
i bytes Insurance IndustryEGBG Services
 
November 2014 UK Commercial Bulletin
November 2014 UK Commercial BulletinNovember 2014 UK Commercial Bulletin
November 2014 UK Commercial BulletinHML Ltd
 
Life Insurance for Seniors Market Projection By Key Players, Status, Growth, ...
Life Insurance for Seniors Market Projection By Key Players, Status, Growth, ...Life Insurance for Seniors Market Projection By Key Players, Status, Growth, ...
Life Insurance for Seniors Market Projection By Key Players, Status, Growth, ...jitendra kute
 
The Covered Bond Report Issue 1
The Covered Bond Report Issue 1The Covered Bond Report Issue 1
The Covered Bond Report Issue 1Neil Day
 
200802 nolan life-update
200802 nolan life-update200802 nolan life-update
200802 nolan life-updateSteven Callahan
 
I-Bytes Insurance Industry
I-Bytes Insurance IndustryI-Bytes Insurance Industry
I-Bytes Insurance IndustryEGBG Services
 
Igor Zax interviewed on Credit Insurance for Secured Lender
Igor Zax interviewed on Credit Insurance for Secured LenderIgor Zax interviewed on Credit Insurance for Secured Lender
Igor Zax interviewed on Credit Insurance for Secured LenderIgor Zax (Zaks)
 

Similar to InsuranceDay article 26 February 2016 (20)

Aon credit international review 2015
Aon credit international review 2015Aon credit international review 2015
Aon credit international review 2015
 
whiteboard-winter-2014 (1)
whiteboard-winter-2014 (1)whiteboard-winter-2014 (1)
whiteboard-winter-2014 (1)
 
Property Insurance Market Global Market 2019 By Top Key Players, Technology, ...
Property Insurance Market Global Market 2019 By Top Key Players, Technology, ...Property Insurance Market Global Market 2019 By Top Key Players, Technology, ...
Property Insurance Market Global Market 2019 By Top Key Players, Technology, ...
 
Cfo outlook 2016
Cfo outlook 2016Cfo outlook 2016
Cfo outlook 2016
 
PwC Insurance deals insights
PwC Insurance deals insights PwC Insurance deals insights
PwC Insurance deals insights
 
How-to-start-a-captive
How-to-start-a-captiveHow-to-start-a-captive
How-to-start-a-captive
 
Leading_through_complexity_A_view_from_hospitality_CEOs
Leading_through_complexity_A_view_from_hospitality_CEOsLeading_through_complexity_A_view_from_hospitality_CEOs
Leading_through_complexity_A_view_from_hospitality_CEOs
 
Leading_through_complexity_A_view_from_hospitality_CEOs
Leading_through_complexity_A_view_from_hospitality_CEOsLeading_through_complexity_A_view_from_hospitality_CEOs
Leading_through_complexity_A_view_from_hospitality_CEOs
 
M&A: PwC Top Issues
M&A: PwC Top Issues   M&A: PwC Top Issues
M&A: PwC Top Issues
 
Aon Property Eye Summer 2016
Aon Property Eye Summer 2016Aon Property Eye Summer 2016
Aon Property Eye Summer 2016
 
i bytes Insurance Industry
i bytes Insurance Industryi bytes Insurance Industry
i bytes Insurance Industry
 
November 2014 UK Commercial Bulletin
November 2014 UK Commercial BulletinNovember 2014 UK Commercial Bulletin
November 2014 UK Commercial Bulletin
 
Life Insurance for Seniors Market Projection By Key Players, Status, Growth, ...
Life Insurance for Seniors Market Projection By Key Players, Status, Growth, ...Life Insurance for Seniors Market Projection By Key Players, Status, Growth, ...
Life Insurance for Seniors Market Projection By Key Players, Status, Growth, ...
 
The Covered Bond Report Issue 1
The Covered Bond Report Issue 1The Covered Bond Report Issue 1
The Covered Bond Report Issue 1
 
200802 nolan life-update
200802 nolan life-update200802 nolan life-update
200802 nolan life-update
 
Business Plan
Business PlanBusiness Plan
Business Plan
 
IMCT
IMCTIMCT
IMCT
 
DACB_IMCT_Report_2015-16
DACB_IMCT_Report_2015-16DACB_IMCT_Report_2015-16
DACB_IMCT_Report_2015-16
 
I-Bytes Insurance Industry
I-Bytes Insurance IndustryI-Bytes Insurance Industry
I-Bytes Insurance Industry
 
Igor Zax interviewed on Credit Insurance for Secured Lender
Igor Zax interviewed on Credit Insurance for Secured LenderIgor Zax interviewed on Credit Insurance for Secured Lender
Igor Zax interviewed on Credit Insurance for Secured Lender
 

InsuranceDay article 26 February 2016

  • 1. MARKET NEWS, DATA AND INSIGHT ALL DAY, EVERY DAY ISSUE 4,547 FRIDAY 26 FEBRUARY 2016 In depth: Underwriting on the front line p8 p2 p4-5 RSA shares surge 12% as full-year profit soars 43% Cooper Gay sells US wholesale business to BB&T for $500m insurance industry.Visit www.insuranceday.com/mergers-and-acquisitions The conflict in Yemen marks a fundamental paradigm shift in modern warfare and, as an inevitable consequence, changes the nature of the exposures faced by underwriters in the London market
  • 2. Market news, data and insight all day, every day Insurance Day is the world’s only daily newspaper for the international insurance and reinsurance and risk industries. Its primary focus is on the London market and what affects it, concentrating on the key areas of catastrophe, property and marine, aviation and transportation. It is available in print, PDF, mobile and online versions and is read by more than 10,000 people in more than 70 countries worldwide. First published in 1995, Insurance Day has become the favourite publication for the London market, which relies on its mix of news, analysis and data to keep in touch with this fast-moving and vitally important sector. Its experienced and highly skilled insurance writers are well known and respected in the market and their insight is both compelling and valuable. Insurance Day also produces a number of must-attend annual events to complement its daily output. The Insurance Day London Market Awards recognise and celebrate the very best in the industry, while the Insurance Technology Congress provides a unique focus on how IT is helping to transform the London market. For more detail on Insurance Day and how to subscribe or attend its events, go to subscribe.insuranceday.com Insurance Day, Christchurch Court, 10-15 Newgate Street, London EC1A 7HD Editor: Michael Faulkner +44(0)20 7017 7084 michael.faulkner@informa.com Editor, news services: Scott Vincent +44 (0)20 7017 4131 scott.vincent@informa.com Deputy editor: Sophie Roberts +44 (0)20 7551 9906 sophie.roberts@informa.com Global markets editor: Graham Village +44 (0)20 7017 4020 graham.village@informa.com Global markets editor: Rasaad Jamie +44 (0)20 7017 4103 rasaad.jamie@informa.com Publisher: Karen Beynon +44 (0)20 8447 6953 Sponsorship manager: Marcus Lochner +44 (0)20 7017 6109 Head of subscriptions: Carl Josey +44 (0)20 7017 7952 Head of production: Liz Lewis +44 (0)20 7017 7389 Production editor: Toby Huntington +44 (0)20 7017 5705 Subeditor: Jessica Sewell +44 (0)20 7017 5161 Events manager: Natalia Kay +44 (0)20 7017 5173 Editorial fax: +44 (0)20 7017 4554 Display/classified advertising fax: +44 (0)20 7017 4554 Subscriptions fax: +44 (0)20 7017 4097 All staff email: firstname.lastname@informa.com Insurance Day is an editorially independent newspaper and opinions expressed are not necessarily those of Informa UK Ltd. Informa UK Ltd does not guarantee the accuracy of the information contained in Insurance Day, nor does it accept responsibility for errors or omissions or their consequences. ISSN 1461-5541. Registered as a newspaper at the Post Office. Published in London by Informa UK Ltd, 5 Howick Place, London, SW1P 1WG. Printed by Stroma, Unit 17, 142 Johnson Street, Southall, Middlesex UB2 5FD © Informa UK Ltd 2016. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means electronic, mechanical, photographic, recorded or otherwise without the written permission of the publisher of Insurance Day. NEWS www.insuranceday.com | Friday 26 February 20162 Cooper Gay sells US wholesale business to BBT for $500m Deal includes US specialty managing general agencies and US reinsurance brokerage business Scott Vincent Editor, news services C ooper Gay Swett Crawford (CGSC) has agreed the sale of its US wholesale broking oper- ations to BBT Corporation for $500m in cash. The deal for the Swett Crawford component of the business includes its US specialty managing general agencies (MGAs), including JH Blades Co, and US reinsurance brokerage business. The specialty MGA Creechurch Inter- national Underwriters, which operates in Canada, is not included in the sale. US financial services giant BBT said the transaction is expected to add more than $200m in annual revenue to its in- surance arm, BBT Insurance. CGSC announced in November it was looking to spin of its US business follow- ing a review of the business by former Willis executive Steve Hearn after he replaced Toby Esser as chief executive. Hearn said the proceeds of the sale will “provide us with the resources to transform our business”. The group has come under some pressure from rating agencies, which have expressed concerns about its ini- tiatives to improve revenue growth and profitability. Standard Poor’s (SP) downgrad- ed the company to a B- from B in 2014. It has placed the company on Credit- Watch with developing implications since the plans to sell the US business were announced. CGSC was created by the merger in July 2010 of Cooper Gay, headquar- tered in London, and US broker Swett Crawford. Rating agencies will now be examin- ing closely how the sale affects CGSC’s credit profile. Hearn said: “The impact of [yester- day’s] announcement on the group will be profound and we can now begin the next phase of our company’s develop- ment. We have the tools at our disposal for growth and a strategy that will set us apart.” BBT is one of the largest finan- cial services groups in the US. It is the fifth-largest insurance broker in the US and the sixth largest internationally, with revenues of $1.7bn in 2014. “Swett Crawford nicely enhances our insurance business and increases and diversifies our overall fee income profile,” Kelly King, BBT’s chairman and chief executive, said. John Howard, chairman and chief executive of BBT Insurance, added: “This represents a compelling oppor- tunity to further build BBT Insurance with the addition of a world-class com- pany with a strong and talented team of industry specialists.” At present, BBT’s wholesale insur- ance operations include property and casualty broker and managing general agent CRC Insurance Services, Crump Life Insurance Services and managing general underwriter AmRisc. The deal is subject to regulatory ap- provals and is expected to close in the first half of 2016. Last month it emerged BBT had withdrawn its proposal to acquire a stake in London-based wholesale bro- ker Miller. BBT said it was no longer pursuing the transaction because of “unanticipat- ed regulatory hurdles in the US related to the investment”. “The impact of [yesterday’s] announcement on the group will be profound and we can now begin the next phase of our company’s development” Steve Hearn Cooper Gay Swett Crawford
  • 3. NEWS www.insuranceday.com | Friday 26 February 2016 3 Haley already seeing synergies from Willis Towers Watson merger John Haley serves as chief executive of combined firm Scott Vincent Editor, news serivces W illis Tower Watson chief executive, John Haley, said he expects the harmonisation of compensation benefits among legacy Willis and Towers Watson employees will be one of the major challenges as he leads the integration of the combined firm. Haley, who led Towers Watson before the merger, said the over- lap between the two companies was less than in the case of the Towers Perrin and Watson Wyatt merger of 2010. “In that merger, we had two groups that had been competing for the same clients,” he said. In contrast, Haley believes a number of revenue synergies can be achieved through the Willis Towers Watson deal, particularly through the distribution oppor- tunities offered by Willis’ middle- market presence. Speaking at the Economist In- surance Summit in London yes- terday, Haley said the two firms’ strategies were already converg- ing in the run-up to the merger. Towers Watson had been looking to extend its business to include more products and solu- tions while Willis was moving from a traditional broking oper- ation to become much more fo- cused on analytics, he said. “One of the earliest synergies has been combined the analytics Towers Watson had with the con- sulting and broking capabilities Willis had,” he said. Haley said Willis Towers Watson is unlikely to pursue any acquisi- tions in the next year or two as it continues the process of bringing the two companies together. “We think there are big syner- gies. Towers Watson did not have a distribution network in the mid- dle market and the Willis merger provides this,” he said. The deal to combine the two firms was one of a number an- nounced within the insurance and reinsurance sector within the past 18 months. Research by Willis Towers Wat- son shows there were 230 deals in the insurance industry in 2015, compared with 235 the previous year. But the value of those deals has tripled from €40bn ($44.1bn) in 2014 to €130bn in 2015. “Our survey has shown 82% ex- pect to make an acquisition in the next three years. The single biggest reason is revenue growth. With or- ganic growth opportunities slower compared with before, this is seen as a path to growth,” he said. One of the significant trends of recent MA activity has been the emergence of major Asian buyers. “Asia sees western European countries as a great acquisition as they have technology which can be imported back to their home markets,” he said. “Asia saw a lot of deals in 2015. The number of deals with an Asian target were four times larg- er in 2015 compared with 2014, while deals with acquirers from Asia were five times as large.” “When we did a survey of the insurance industry we found 92% of acquisitions people had done were in places where they already had operations. For more than 60%, they were already in the top 10 in that market,” Haley added. Maloney takes helm of Cathedral following management restructure Lancashire Group chief executive, Alex Maloney, is to replace Peter Scales as the head of the group’s Lloyd’s subsidiary Cathedral Capi- tal, with effect from April 1, writes Sophie Roberts. Maloney will be supported by Richard Williams, a longstanding member of the Cathedral senior management team, who has been appointed active underwriter. Subject to Lloyd’s and other ap- provals, Williams has also been appointed director of Cathedral Underwriting, the Lloyd’s manag- ing agency, and will assume that role from John Hamblin, who will leave Cathedral.  Williams will also be appointed to Lancashire’s underwriting and underwriting risk committee. The senior management shake- up follows the surprise departures of Peter Scales and John Lynch, respectively chief executive and chief financial officer of Cathe- dral, at the end of last year. At the time, Lancashire said the departures of Scales and Lynch were in line with its continued in- tegration strategy. However, sources close to the situation alluded to a “falling out” between Lynch and Lancashire group chief financial officer, Elaine Whelan. Additional changes at Cathe- dral include the appointment of Simon Fraser, the senior indepen- dent director on the Lancashire board, to the board of Cathdral Underwriting, subject to Lloyd’s and other approvals. Lancashire also announced Lawrence Holder will step down from the roles of managing direc- tor and director of Cathedral Un- derwriting next year. Lancashire acquired Cathedral Capital in November 2013. Maloney said he was excited at the prospect of working even more closely with his colleagues at Cathedral. ARC aims to become donor- free within next decade African Risk Capacity (ARC) has set itself a target of becoming “donor-free” between 2020 and 2025 as it scales up its operations, writes Scott Vincent. The multi-country catastro- phe facility, which established its insurance arm through donor funding from the UK Department for International Development (DIFD) and German development bank KFW, also has ambitious tar- gets to reach 150 million Africans with its products by 2020. To date, DFID has committed £100m ($139.5m), with KFW com- mitting a further €50m ($55m). Mohamed Beavogui, director- general of ARC, said the facility is looking to increase its capital base to between $1.5bn and $2bn derived from premiums written across 30 countries by the end of the decade. As the facility scales up, Beav- ogui said ARC will be looking for member governments to match donor investment until eventual- ly the company will build enough capital for it no longer to need to rely on donor investments. In a presentation at the Econ- omist Insurance Summit in Lon- don, Beavogui said ARC is also working on a model that will be triggered by frequency of disas- ters as part of a proposed extreme climate facility. ARC was established for the 2014 policy year, with three coun- tries in the Sahel – Niger, Mauri- tania and Senegal – all receiving payouts during its first 12 months. For the second policy year, which began on May 1, 2015, sev- en countries took out policies: Gambia, Kenya, Malawi, Mali, Mauritania, Niger and Senegal. “One of the earliest synergies has been combined the analytics Towers Watson had with the consulting and broking capabilities Willis had” John Haley Willis Towers Watson
  • 4. ANALYSIS www.insuranceday.com | Friday 26 February 20164 Underwriting on the front line The conflict in Yemen marks a fundamental paradigm shift in modern warfare and, as an inevitable consequence, changes the nature of the exposures faced by underwriters in the London market Rasaad Jamie Global markets editor N ow is one of the most challenging, as well as one of the most promis- ing, periods in the histo- ry of the London political violence and war risks insurance market. The ongoing civil war in Yemen is proving to be one of the most demanding underwriting envi- ronments for the market, with the outbreak of the conflict on the Arabian peninsula following hot on the heels of the wholly unfore- seen and unprecedented conflict in eastern Ukraine. It provides a stark reminder to the market, if any were needed, of the potential severity of such developments – the “unknown unknowns” in risk modelling jargon – with which underwriters are increasingly having to contend. For Ben Lockwood, war and terrorism underwriter at Lloyd’s insurer Aegis London, events in Yemen (the de-facto overthrow of the Hadi-led government by Houthi forces loyal to the former president Ali Abdullah Saleh last year and, importantly, the sub- sequent brutal response by the Saudi Arabia-led and Western- backed Arab coalition of states under the guise of Operation De- cisive Storm) arguably mark a fundamental paradigm shift in modern warfare and, as an in- evitable consequence, the risks faced by London market insurers and reinsurers. The way he sees it, the post-Iraq war fatigue in the West and the subsequent military disengage- ment from conflicts in the Middle East and north African (Mena) region, as exemplified by the re- luctance in the West to intervene in the conflicts in Syria and Libya, has helped foster a regional pow- er vacuum that has manifested itself in political volatility across the region, with some Arab states taking the unprecedented step of semi-independently taking mili- tary action in their own backyard. “The geopolitical confidence on the part of Saudi Arabia and its al- lies to intervene in Yemen marks the most dramatic example in this shift of policy. But this leaves the unavoidable, fundamental ques- tion for any potential insurer – what would be the outcome from a conflict fought with 21st century Western military technology, but based upon very different rules of engagement, military tactics and appetite for ‘collateral’ losses? “The results have spoken for themselves, with countless re- ports of the likes of  hospitals, civilian factories, utility suppli- ers, refugee camps and densely population civilian areas being regularly hit by intense airstrikes – deliberately so and in blatant disregard for international law, according to numerous inter­ national non-governmental or- ganisations,” Lockwood says. Over the past year the conflict in Yemen has, in many ways, forced the insurance market fun- damentally to shift its expecta- tions of what would and would not be considered a legitimate target in this kind of environment and, as part of that process, shift the way in which it assesses what is or is not a relatively “safe” or viable risk. “The answer appears to be that the rules of military engagement with which the market has be- come accustomed do not apply in Yemen and may not apply in future conflicts. As market losses filter through, lessons are being learned, but the implications for the London market’s war on land coverage in future conflicts re- mains to be seen,” Lockwood says. War on land insurance cover is rarely purchased as a standalone product, but over the past few years become an integral part of broader political violence cover- age and is increasingly regarded as a core part of that particular offering by insureds. War on land cover was until recently regard- ed as inherently problematic for the market. For example, Lloyd’s underwriters were only allowed to write war on land risks in a  limited way in 1997 after an in- terval of some 60 years. Howev- er, Lloyd’s significantly eased the limitations on writing this line of business in 2011. Growing market Julian Kirkby, associate director for political violence in the non- marine division at Lloyd’s broker UIB, describes war on land cov- er as an important and growing market, albeit one still under­ developed compared to other markets within Lloyd’s. There are, he says, about 35 syndicates offer- ing specific war on land cover in London alone at present. In addi- tion, there is approximately $1bn of full political violence capacity (which includes war on land) for 2016, a figure which, Kirkby says, can be quadrupled if you factor in the capacity available in the terrorism insurance market. A handful of companies outside the Lloyd’s market also write war on land risks. “It is a significant market and it’s growing. Some of the largest insurance companies in Turkey are looking to fac out more of their exposure due to the perceived in- ternal political instability. Cedants don’t want to retain the risk and they look to specialist brokers to assist them in their risk transfer. The same thing is happening in other parts of the world,” he says. UIB has seen a number of com- panies enter the political violence insurance market over the past year or so. Some of them, Kirkby notes, with particularly aggres- sive appetites. “We also know of other compa- nies that are thinking of adding a political violence string to their bow. This is because this line of business is making money. For many syndicates, the loss ratios are typically single-digit figures and this is despite the fact global acts of terrorism cost the world $53bn in 2014, which is marginally higher than the aftermath of the September 11 atrocities,” he says. But the saturated marketplace keeps reinsurance rates low and UIB is seeing significant reduc- tions, typically of 20% plus, at each renewal. “Cedants send the same risk out to multiple brokers who battle it out with underwrit- ers to try and get the best deal. With all these dynamics, the mar- ket is tougher than it’s ever been. It’s hard enough maintaining your renewal book, let alone growing and developing new business. But that’s the nature of the market,” Kirkby says. Lockwood also describes the de- mand for war on land coverage as significant and growing in many parts of the world. For example, premium income allocated to the Lloyd’s war on land risk code has more than doubled since 2010. However, he says, the challenges posed by this growth for Lloyd’s insurers are many. “How to appropriately aggre- gate potentially huge exposures and accurately price risks in the face of such uncertainty in an in- creasingly challenging and com- petitive market environment remain a core question for insur- ers’ portfolio management. There is also the challenge of making cli- ents aware of the underlying risk and encouraging them to purchase the most comprehensive cover in a pre-emptive manner, rather than waiting for a conflict to break out and facing an inevitable struggle to secure cover during times of war,” Lockwood says. The exact scope of the insurance cover is, as always, an important issue for the insured, according to Andrew Grant, a partner with London law firm Clyde Co, which advises property, political violence, war and terrorism un- derwriters on property and other risks in the Mena region including in countries like Kuwait, Iraq, Syr- ia, Libya and Egypt. It is important to bear in mind, he says, political violence cover is much wider than just war on land, covering everything from ri- ots and civil commotions up to the larger-scale conflicts: insurrec- tions, revolutions and rebellions and on to war and civil war. “It is perhaps these other perils that are of more significance to a buyer of cover, as losses tend to occur in the run-up to a war, which may take months, if not years, to gestate. By the time a war is on foot, most companies have long since withdrawn their staff and, if they can, their assets,” Grant says. “With the Arab Spring and the internal conflicts that arose in states such as Libya and Egypt, cover for civil war became in- creasingly important. There is now the challenge of the legacy of the Arab Spring, where the re- gimes that have replaced dictators are unstable and make countries like Libya unacceptable as risks.” Adjusting the loss Kirkby says civil war situations present a huge challenge to un- derwriters when they try to ad- just a loss, as it can often be very difficult and unsafe to get people into the affected site. “This was a new phenomenon when the Syr- ia crisis became a civil war about four years ago. You have the same challenge in Yemen, although to a lesser degree. Underwriters have been known to charge rates of 15%-plus on Yemeni business during 2015 but there have been some sizeable war on land losses,” he says. Establishing the facts of any giv- en loss that has been said to have occurred in Yemen is probably the biggest challenge for the market, according to Grant. The country, he says, is often closed to Western investigators and most loss ad- justers are understandably reluc- tant to travel. As a specialist aviation loss adjuster, McLarens Aviation is frequently called to attend losses on behalf of war and terrorism underwriters. In recent years, the company has dealt with losses in a number of conflict zones includ- ing Iraq, Libya, Afghanistan and Mali. Trehane Oliver, business development director at McLar- ens Aviation, says the company has over the years developed a specific response infrastructure and procedures which take into consideration the added compli- cations that operating in hostile environments bring. “The main implications of these types of losses are the logistical challenges that can arise. In times of hardship, managing expecta- tions and controlling claims can be complicated. Moreover, the prac- ticalities and logistics of dealing with such claims, particularly in warzones, is much more difficult when you have surveyors flying out for site visits. In these challeng- ing locations, a knowledge of local conditions is critical. What this means is it’s most likely to be those specialist adjusting businesses with sufficient international reach that are best placed to handle such claims,” Oliver says. He points out with any of these losses, particularly when there are multiple covers, there will be a review of the various policies to ascertain what is covered and in which location. “This can cer- tainly be complicated by war and volatile events. However, in our experience, it is something the industry is used to dealing with,” he adds. But despite the familiarity, de- termining the cause of a particu- lar loss and where that loss falls within the scope of a particular insurance policy remains a chal- lenge for insurers, even more so in politically unstable environ- ments. Grant says the   property market excludes losses arising from the perils of war and ter- rorism and therefore those perils are covered in the terrorism, war risks and the growing  political vi- olence insurance market. “It has always been an issue of construction as to the true cause of a loss and whether it falls to the all risks property insurers or is excluded and would fall to terrorism/political violence underwriters if such cover has been bought. “The proxy wars being fought in Yemen and Ukraine by outside nations do lead to some blurring of the boundaries and increase the difficulty of establishing the true nature of a cause of loss,” Grant says. But while exclusions in prop- erty policies for war risks have been around for many years, the definitions of such perils in po- litical violence covers have been drafted more recently and don’t always dovetail with the exclu- sions in property covers. “Hence, in circumstances where a loss has occurred due to violence, perhaps on a lower scale than the level of violence associated with a war – for exam- ple, rioting or civil commotion, which is often the precursor to a civil war – there may well be overlap in cover. Equally, groups such as Islamic State, with or- ganised military and probably state-backed funding, aren’t the common terrorist cells or groups that have been seen in the past,” Grant says. n www.insuranceday.com | Friday 26 February 2016 5 Smoke rises from burning buildings during clashes between Sunni militia and Hawthi Shiite rebels in Sanaa, Yemen © 2016 Hani Mohammed/AP Aegis London’s Lockwood says there will inevit­ably be variations in the interpretation of events depend- ing on the perspective from which any event is seen. “Take the conflict between Israel and Hezbollah that periodically flares up; are cross-border rocket attacks by Hezbollah an act of ‘terrorism’, an act of ‘war’ or something else? Or the conflict in eastern Ukraine; are the rebels engaged in ‘civil war’, is it an inter­state ‘war’ thanks to their Russian backing, could it be defined as an ‘insurrection’ or are they simply ‘ter- rorists’? It all depends on perspective, which is often politically motivated,” he says. “So the broad market trend has been to ensure coverage is in force regardless of subjective inter- pretation by encouraging clients to purchase full- spectrumpoliticalviolencecover,therebyside-lining arguments of interpretation.” UIB’s Kirkby says clients in areas of the Middle East that are unlikely to be exposed to war or civil war will therefore choose not to buy full political vi- olence protection whereas others in parts of in the Middle East are wisely advised to buy full political violence cover. It is important for clients with assets in conflict zones to understand the coverage they are buying and not to, for example, strip-out war perils to save on premium spend as they may find themselves without cover. Clients also need to ensure that they do not com- promise themselves by not adhering to the policy conditions such as non-disclosure, Kirkby adds. “We have heard of reinsurers contesting claims where clients have failed to advise their insurance company of a material fact, such as a threat made against them, an attack on a neighbouring property or where the property is no longer in the control or possession of the insured.” Lockwood says he sees little prospect of the lines between international property all-risks and polit- ical violence risks being blurred over the next five years, as continued geopolitical un­certainly is likely to discourage the all-risks market from expanding the scope of its coverage. “Market experience and continued troubling on- the-ground events have shown the folly of offering coverage for broad political violence without the necessary in-house expertise; any move to throw in and retain this coverage with unrelated perils would be an extremely risky venture,” he says. “It could prove true to say some direct insurers in the Middle East will increasingly package the risks together in a move to capture income and market share in a very challenging market environment, but the fundamental requirement for the global centre of excellence for political violence reinsur- ance to support this – Lloyd’s – will undoubtedly re- main as strong as ever,” Lockwood adds. Although recent events in the Middle East point to a change in tactic from the large property losses of the past to synchronised attacks on people, the threat of attacks on property will not go away, Kirk- by says. “Sadly, the Middle East is more unsettled now than it has been for a generation and no-one can predict where the next Syria will be. There is an abundance of capacity in the market at present, which keeps rates low other than for particularly distressed ar- eas of the world, conurbations or central business districts where there is a high concentration of ex- posure,” he says. “I think the market will remain soft but rates may start to stabilise in certain territories to some de- gree. The market will continue to develop with new product offerings, although I think some existing players will fall by the wayside, as it will only take a few large losses to close some books.” According to Grant at Clyde Co, companies will no doubt want cover for political violence perils if they are investing in the Middle East or other conflict-rid- den regions of the world. “There are certain areas where cover is no longer available – Syria, northern Iraq, eastern Ukraine – but these are now conflict zones where there is little, if any, investment or devel- opment. The legacy of the Arab Spring remains, and with the spread of Islamic State across northern Afri- ca, there is a demand for cover in other regions.” Lockwood is a touch more optimistic. He says Aegis London is actively targeting and writing war, terrorism and political violence risks covering cli- ents from all industry sectors in states across the Middle East and beyond. The only exceptions for Aegis are states, entities and individuals subject to international sanctions. “As part of a successful broader plan for profit- able growth, we have consciously extended our un- derwriting focus from some of the seemingly more benign parts of the world such as North America and western Europe to the Mena region and we continue to build an underwriting team with lead- ership expertise and experience in that part of the world,” he adds. n Open to interpretation “The rules of military engagement with which the market has become accustomed do not apply in Yemen and may not apply in future conflicts” Ben Lockwood Aegis London “The proxy wars being fought in Yemen and Ukraine by outside nations do lead to some blurring of the boundaries and increase the difficulty of establishing the true nature of a cause of loss” Andrew Grant Clyde Co “We know of companies thinking of adding a political violence string to their bow… for many syndicates, the loss ratios are single-digit figures” Julian Kirkby UIB
  • 5. INSIGHT www.insuranceday.com | Friday 26 February 20166 Culture vultures The insurance industry often gets the numbers right in mergers and acquisitions, but frequently stumbles on cultural obstacles Pierre Fels and Jenni Hibbert Heidrick Struggles I t is no surprise that insur- ance companies excel at understanding the panoply of risks faced by their cus- tomers. After all, accounting for what can, has, or might happen is a core part of the business. Yet when it comes to mergers and acquisitions (MA) many insur- ance companies only excel at half the job: assessing the risk of a potential takeover and expert- ly crunching the data. The other half – identifying cultural clashes that could scuttle integration – is often neglected. After a deal closes, and even during negotiations, insurance companies must move beyond the numbers and decide how, or even whether, to bring the two cultures together. Our experience and research shows many deals in cross- border MAs in the insurance sector founder in relation to cultural issues. Too often, the industry views cultural differ- ences as operational matters that can be hammered out, rath- er than behavioural differences that require a more considered approach. Boards of directors, which scrutinise the rationale and costs of a merger, often fail to consider cultural issues or monitor post-merger integration. As the global insurance sector consolidates and the number of deals increases, a keener under- standing of how merging cultures can (and do) clash will become more important for success. To look deeper into the challenge of cultural integration following MA, executive search firm Heid- rick Struggles talked with senior insurance exec- utives experienced in acquisitions in Asia, Europe, and North Ameri- ca. Most agree clearer commu- nications and an active approach to identifying and ad- dressing cultural issues can improve the val- ue captured from MA, yet many admit they over- look it. One executive said at his organi- sation several trans- actions were led by people who never visited the target company or its market, and had little local knowledge. “Having bought assets, we expect- ed local market leaders who were new to the group to adopt our cul- ture off the back of a series of writ- ten protocols and the occasional visit to London,” he said. “We sel- dom asked them about the nuanc- es of their marketplace.” Ensuring culture is top of the agenda will become increas- ingly important as the industry continues to rebound from the 2008 economic crisis. A study by Swiss Re reported 489 MA deals were completed globally in 2014. Although the volume remains well below the pre-crisis peak (of 674 deals in 2007) the insur- er concluded that indications “suggest that momen- tum behind MA is building”. In a separate study, Deloitte found the num- ber of deals in- volving brokers grew 40% from 2013 to 2014. Al- though in Deloitte’s counting, deals involving under- writers edged lower from 2013 to 2014, the average val- ue per deal al- most tripled, from $124m in 2013 to $359m in 2014. Indeed, 2014 saw the an- nouncement of eight insur- ance MA deals with values of more than $1bn, dwarfing the volume of big-money deals in previous years. The largest trans- action was the $8.8bn takeover of Friends Life by British insurer Aviva, creating the largest insur- er in the UK. The power of culture While MA is driven by a range of underlying strategic objectives, those with the greatest potential look beyond pure cost efficiencies. Success is drawn not just from spreadsheets, but also from cultur- al integration that produces better collaboration and new ideas. Such cultural integration can take several forms. The parent company can absorb and domi- nate the culture of the acquired company (perhaps the most com- mon form); the two cultures can co-exist, with the acquired com- pany retaining a certain level of autonomy; or the two cultures can intermix, creating a new and hopefully more ideal corporate culture. Regardless of the form that cultural integration takes, the evidence suggests that insurers everywhere find it challenging: for example, 39% of respondents in a 2016 Towers Watson survey of 750 global insurance executives cited “overcoming cultural and organisational differences” as a post-integration challenge. Yet when companies get cul- ture right, the benefits are sig- nificant. The 2004 merger of US insurers Anthem and WellPoint Health Networks is a clear ex- ample. Soon after the $16.5bn merger was approved, Larry Glasscock, chief executive of the new company (now called An- them), made it clear the merger signaled the birth of a new com- pany and a new culture, rooted in internal trust and innovation. Glasscock first delivered the message to a newly formed exec- utive leadership team, comprising 15 leaders from both companies, then to 300 top managers in the new company, and finally to its more than 40,000 employees. Eventually the new culture would permeate every aspect of the new company, from hiring and orien- tation to performance manage- ment. By 2007, the company was named by Forbes magazine as one of the most admired companies in the US, had cut administration ex- penses in terms of share of over- all revenue and was on track to reach its growth targets. Which integration model is best depends on a variety of factors, such as the relative size of the two companies, the optimal organisa- tional structure after the merger, and the value created by various cultural characteristics. But iden- tifying the right model is a crucial element of any MA process. By planning strategies for assimila- tion with the same fervor as those for operational efficiencies, in- surance companies can lower the risk of failure in MA. Early start Spotting and addressing cultur- al challenges should start well before the papers are signed. Parallel to due diligence, acquir- ing companies should critically compare attitudes, work habits, customs, and other less overt characteristics of the two compa- nies involved. The effort should be a routine part of the standard MA process, rather than an ad hoc response if friction develops. One useful tool for comparison is the corporate-culture profile, a diagnostic instrument based on survey data from both com- panies. Such surveys explore a range of corporate character- istics, such as attitudes toward personal accountability and col- laboration, trust levels, and in- tegrity. They also gauge strategic alignment and commitment and assess the strengths and weak- nesses of each culture. A corpo- rate-culture profile can quickly identify areas in which two cul- tures diverge, pinpoint areas that may require immediate at- tention, and highlight areas of common ground that should be recognised and celebrated. Our conversations with insur- ance executives who are experi- enced in MA highlighted specific themes that arise during negotia- tions around geographic location, management level and mind-set. These concerns should be includ- ed in the process to lower the risk Several factors are contribut- ing to increased MA activity in the global insurance sector, but most consider the main im- petus to be overall lower pre- mium rates. Lower rates are seen as a byproduct of overca- pacity, and the industry is con- solidating to retain profitability and increase differentiation. Other factors include grow- ing interest in insurance MA from a broad range of backers, including hedge funds, private equity, and international inves- tors. Companies are looking for ways to use vast cash reserves. A strong US dollar has made some cross-border deals less expensive for US companies. And insurers are recognising the need for economies of scale, particularly as the costs of IT and system changes mount. In addition, many companies in Asia are moving into global markets and looking for strate- gic acquisitions to drive their expansion plans. For example, in 2013 Sompo Japan Insur- integrating the newest technol- ogies, like mobile applications and big data analytics, as a core component of a company’s busi- ness model, either to reach cus- tomers, provide market insights, or improve internal efficiencies. Such mergers are especially prone to cultural clashes as staid insurers butt against dynamic, high-tech entrepreneurs, often extinguishing the very spark that created value in the ac- quired company. And finally, in a reflection of the industry’s positive outlook, outside investors are also turn- ing to the sector as a channel for steady yields. In one example, in 2014 the Canadian Pension Plan Investment Board acquired the US-based Wilton Re for $1.8bn. n Doing a deal of cultural clash in an acquisition. In general, workers at an ac- quired company understand – and sometimes fear – that job cuts are possible. Painting too rosy a picture ahead of a deal could cre- ate tensions later when reality hits. “Be honest from the outset,” suggested a senior manager at a European insurer. “You’re buying a business for their book, and you need to cut costs.” Honest communication during negotiations and due diligence can help expose attitudes toward potential job cuts and identify any measures that are seen as off lim- its. When a global company negoti- ated a takeover of a Malaysian life insurer, the acquirer presented a clear plan for adjusting leadership roles, pointing out gaps and ex- plaining how they would be filled, said an executive close to the deal. The plan was presented at meet- ings to ensure alignment. “The acquirer needs to understand and respect non-negotiables relating to culture and not just look at the numbers,” this executive said. Open communications at this stage can also create a clear pic- ture of how integration will be handled if the takeover is complet- ed. For example, acquiring compa- nies often promise a short period with no major changes immediate- ly following an acquisition. This interval allows senior executives and staff at both companies to be- come better acquainted and can help produce a more appropriate integration plan for capturing the full value of the merger. Creating a collaborative atmo- sphere – one that does not alienate staff at the company being ac- quired – begins with first impres- sions. Companies that tout their superiority or power can find cul- tural integration more difficult. In one case, the due-diligence team from a US acquirer flew into Asia on private jets, stayed at the best hotels and boasted of their life- style to staff at the target compa- ny, creating emotional distance between them. “Historically the insurance buy- ers have an absorb-and-impose approach to culture,” a top execu- tive at a Japanese insurer said. “US companies are known to be the worst acquirers. They generally look at immediate financial results and key performance indicators rather than the long-term picture. Buyers will tend to focus on pro- tecting their core headquarters’ market first and other regions are at the bottom of the list.” Throughout the acquisition process, staff at the targeted com- pany should be treated as any other corporate colleague. Cor- porate hierarchies and chains of command exist, of course, but when they are the defining as- pect of personal relationships, staff at acquired companies can become more anxious and less collaborative, posing an obsta- cle to integration. One executive observed, “Nothing raises hack- les more than feeling you have been absorbed into a large and seemingly uncaring behemoth when, up until a few weeks ear- lier, you were top of the tree in your local market.” Execution If efforts before the deal can be seen as cultural intelligence-gath- ering, those after the deal fo- cus on execution. After all, each integration effort is unique in its cultural aspects. A company may have a standard approach for combining product service lines, for example, but bringing staff members with diverse back- grounds together effectively re- quires a tailored approach. For years, French insurer Axa followed a generally successful pattern that it rigorously applied to its MA activities. Conversion in some areas, such as branding, corporate values, shared services, and IT infrastructure, were not up for negotiation, but acquired companies were allowed greater flexibility in others, according to a former country leader for Axa. But even Axa’s template is be- ing tested by today’s volatile and highly competitive market. Our experience and discussions with insurance executives show that there are several points that are helpful to keep in mind during this phase of a takeover. In many takeovers, cutting costs (and jobs) at the acquired compa- ny is one of the first priorities. But moving too fast can cause unnec- essary friction and inadvertently force valuable talent out the door. By taking a long-term view of the value potential of an acquisi- tion, companies can take the time needed to understand cultural dif- ferences, and then focus only on those that may directly prevent the company from reaching its goals. As two businesses merge, it is natural for workers to become protective of their positions, and even paranoid about their future. The acquiring company must take pains to demonstrate any cuts to duplicated roles will be decided based on merit, rather than inter- nal connections. Some insurers can be very de- liberate with any changes they make to an acquired compa- ny over a long period of time. Some companies can spend the first three or four months after an acquisition getting to know how the new company works, using measures to help pinpoint where a company’s legacy cul- ture might interfere with busi- ness objections. For example, if lower-level managers say they simply follow their boss’ orders, there could be a misalignment on staff empowerment that could reduce innovation and block flows of information. Once a decision is made to cut staff or to take another signif- icant step, the acquiring com- pany should act quickly and completely. Drawing out painful measures only accentuates lin- gering staff anxieties and delays the return to normalcy. The importance of clear and honest communications contin- ues into the integration phase, and indeed beyond it as a matter of course. New structures or other big changes should be broadcast quickly and widely to prevent destabilising rumors from tak- ing hold. Any messages about up­coming changes should be non-ambiguous and professional, especially for measures that could be perceived as negative. There is no good time for bad news, yet un- certainty is often more corrosive than the reality. The global insurance sector appears ripe for a new wave of consolidation as companies in- vestigate entry into new markets and access to new technologies. As they pore over the numbers and explore the strategic ra- tionale behind various moves, would-be dealmakers should also take stock of culture. Industry leaders have long been excellent at weighing the financial risks and rewards of an acquisition, but they often fall short when considering the cul- tural aspects – if they consider culture at all. Cultural differenc- es, however, can often ruin an otherwise well-planned acqui- sition. By purposely including culture into the process during negotiations and after the deal is signed, companies can improve their odds of success. n Pierre Fel is a principal at executive search firm Heidrick Struggles’ Singapore office and a member of the global financial services practice. Jenni Hibbert is a partner in the London office; she leads the UK financial services practice ance bought UK-based Canopius Group, and in 2015 Mitsui Sum- itomo Insurance (MSIG) bought Amlin. And among the recent deals originating from China, Fosun International bought Bermuda-based Ironshore in 2015, and in 2016 China Min- sheng Investment was finalising its acquisition of UK-based Sirius from White Mountains. Against this background, insur- ance companies are pushed to- ward MA for a variety of reasons. The most common, still, is to bring together two companies with com- plementary businesses and strat- egies and capture greater value through scale efficiencies. Other strategic goals are also driving deals, for example, at- tempts to harness digital tech- nology and reinvigorate tired corporate business models. In one case, US insurer Aetna in 2014 bought technology provider bswift, which offers cloud-based insurance exchanges and other digital products, for $400m. These types of deals focus on Integrating different cultures after a merger between companies is crucial to success 489 MA deals completed globally in 2014, according to Swiss Re $359m Average value per underwriter deal in 2014, according to Deloitte 39%Percentage of respondents in Towers Watson survey of 750 executives who said ‘overcoming cultural and organisational differences’ was a major post- integration challenge Mitsui Sumitomo: Japanese company bought Amlin last year www.insuranceday.com | Friday 26 February 2016 7
  • 6. RSA shares surge 12% as full-year profit soars 43% Chief executive Stephen Hester hails growing value and prospects as turnaround reaches completion Michael Faulkner Editor R SA group chief exec- utive, Stephen Hes- ter, said the insurer is “more valuable” now it was than six months ago when Zurich made an abortive bid to buy the business. Speaking yesterday as the insurer unveiled group operat- ing profit was up 43% to £523m ($728.4m) for 2015, Hester said RSA is now in a position to “pros- per independently”. Shares in RSA soared 12% in yesterday morning’s trading. He said the turnaround phase of the group’s action plan com- menced in 2014 was “largely complete” and there were “good prospects of substantial further performance improvement”. Hester said RSA had received no further approaches from prospec- tive buyers after Zurich dropped its 550p per share offer last year. But he could not rule out further approaches being made. “The company is stronger than it was when talking to Zurich – and more valuable,” he said. “We believe strongly RSA can prosper independently, indefinitely into the future; and we can exceed this [550p per share] valuation on a standalone basis. “With our strategic restruc- turing largely complete, RSA is a strong and focused international insurer,” he said. RSA announced yesterday that it is accelerating its cost-saving programme, increasing its annual gross cost savings target to more than £350m by 2018. It also increased its underlying return on tangible equity expecta- tion to the upper half of its 12% to 15% target range by 2017. The group reported strong underlying results across Scan- dinavia and the UK and record underwriting profit in Canada. The UK business booked a £12m underwriting result de- spite the £76m losses from De- cember’s storms. The troubled Ireland business made an operating loss of £26m, much reduced from the 2014 loss of £97m loss. RSA said it expected to reach operating profit in 2016. Group underwriting prof- it rose to £220m from £41m in 2014, with a 2.8 percentage point improvement in the combined ratio to 96%. Overall group net written pre- miums were down 3% to £6.8bn, driven mainly by the group’s dis- posal programme. For the 2015 accident year, underwriting profit rose to a record £129m, compared with £73m in 2014. Hester said the group’s strate- gic restructuring will complete in 2016 as the remaining contracted disposals close. During 2015 disposals in Hong Kong, Singapore, China, India, Italy and UK engineering were completed. The disposal of it op- erations in Russia completed af- ter year-end. The £403m sale of RSA’s Latin American operations is scheduled to complete in stages over the next six months. Total agreed disposal proceeds to date now stand at £1.2bn. “We see 2016 as the last ma- jor restructuring year with dis­ posals and balance sheet work completing and the heavy lifting of core business improvement and cost reduction action con- tinuing,” Hester said. RSA reports Solvency II capital ratio of 143% RSA has become the latest insur- er to disclose its capital ratio un- der Solvency II, reporting a ratio of 143% at year-end 2015, writes Michael Faulkner. The insurer said the sale of its Latin American unit, which will close this year, would increase the coverage ratio to 155% pro forma. RSA said it was targeting a ratio of 130% to 160%. Other European insurers have been disclosing their Sol- vency II ratios as they report year-end results. French insurance giant Axa, which had reported a Solvency II ratio ahead of the regime go- ing live, said yesterday its year- end 2015 ratio was 205%, up four points from the end of 2014. Last week, Allianz said its Sol- vency II ratio rose to 200% at the end of 2015, compared to 191% a year earlier. It attributed the rise to “active risk management”. In January, Prudential became the first UK insurer to report its capital ratio under the new Sol- vency II rules, which came into effect on January 1, 2016. Prudential said its estimated group Solvency II surplus at June 30, 2015 was £9.2bn ($13.06bn) under its internal model, before allowing for the 2015 interim dividend, with a solvency ratio of 190%. Experts have said investors should expect Solvency II ratios to be lower than under the previous solvency rules. Jim Bichard, UK Solvency II leader at PwC, said the majority of insurers would report ratios of between 100% and 200%.   “The market will have to get used to 150% to 200%, and some are go- ing to be 130% to 140%,” he said. Solvency II requires insurers to calculate their capital require- ments based in their underwrit- ing, investment and operational risks. A Solvency II capital ratio of 100% or more shows the insur- er has sufficient capital to cover these risks. While Solvency II is similar to some previous European solven- cy regimes, such as in the UK, it has some major differences, such as the addition of a risk margin and the inclusion of certain ad- justments to dampen the effects of market volatility, which can lead to different capital ratios. Marketform exits general liability business Specialist Lloyd’s under­writer Marketform said yesterday it will cease to write general liability business, writes Michael Faulkner. The decision forms part of a broader strategic review of the business by new chief executive, Martin Reith. Marketform said general li- ability business did not fit with the group’s longer-term strategic vision. The carrier said it would con- tinue to operate a full claims service for existing clients and will retain two dedicated under- writing professionals, with both a box and office presence. This will be administered under the leadership of Ian West, head of financial and professional lines. Industry veteran Reith was parachuted into the top job at Marketform, which is owned by Great American Insurance Group, at the end of last year, with the task of improving the carrier’s profitability. Reith said: “We did not take the decision to exit general liability lightly; however, as part of the on- going strategic review of the busi- ness, we concluded this line no longer fits our longer-term plan for Marketform. “Importantly, we will maintain our commitment and service ex- cellence to clients with existing policies while more broadly we are excited about the opportuni- ties for growth we see across oth- er lines,” he added. “We did not take the decision to exit general liability lightly; however, as part of the ongoing strategic review of the business, we concluded this line no longer fits our longer-term plan for Marketform” Martin Reith Marketform Stephen Hester, RSA chief executive: said the company is ‘more valuable’ now than when it was talking to Zurich six months ago and is ‘a strong and focused international insurer’