https://en.wikipedia.org/wiki/Deloitte resource fot citation

1. Implementation consulting firm, Deloitte, will pay the Los Angeles Unified
School District (LAUSD) $8.25m and forgo $10m in unpaid invoices to
settle a long-standing dispute over payroll problems arising during an SAP
implementation. The agreement comes almost two years after severe
payroll issues caused upheaval among teachers in the district.
● Related: Turnaround strategy for Los Angeles school district
payroll failure
According to the Los Angeles Times:
The payroll system, based on software designed by a German company,
SAP, and tailored to the district's needs by Deloitte, cost $95 million. It was
a disaster from the moment it went online in January 2007, spitting out
checks that were wildly inaccurate, including $53 million in overpayments to
Los Angeles Unified employees.
The district, which issues 120,000 paychecks a month, eventually paid $37
million in repairs and delays, but did not get the system working to its
satisfaction until January, a year after it was launched.
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THE PROJECT FAILURES ANALYSIS
LAUSD teachers paid a high price for mistakes made by both the district
and Deloitte. As I wrote previously, several conditions came together to
cause this problem:
● University payroll is inherently complex
● Roll out and testing were likely flawed
● The union work rules may be overly complicated
● I suspect Deloitte has pussy footed the issue, to avoid pissing off this
big client
● SAP hasn’t taken a sufficiently proactive role

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Perhaps unsurprisingly, union president, A.J. Duffy, called the settlement
"outrageous," saying Deloitte should have paid least $20 million to $30
million in settlement:
"This is what we've come to expect from Supt. Brewer," Duffy said,
"shortchanging members and employees and having no sense of
responsibility for the harm that Deloitte . . . has done to his employees."
The LA Times added:
David Tokofsky, a former school board member who voted for the initial
contract with Deloitte but later was critical of the company, also said the
firm had gotten off cheap. "I guess this is one major company the federal
government doesn't have to bail out, because the district just did," he said.
Although tempting to place full blame on Deloitte because they make a
simple and easy target, such conclusions would not be consistent with the
facts. Despite the significant human suffering paid by teachers, this
problem was ultimately a shared problem caused by actions from both
Deloitte and the school district. Although I do think the settlement was
lower than reasonable, the amount does reflect this shared responsibility.

3. The IT Devil's Triangle dictates that three primary participants drive
success or failure on technology implementations: customer, consultant,
and software vendor. In this case, both LAUSD and Deloitte contributed to
the problems. Although SAP was only the software provider, nonetheless it
should have taken stronger and earlier steps to help resolve issues.
This case offers examples of the worst sorts of customer and consulting
behavior. I believe the customer's leadership was insufficient to the
challenge of this implementation, while Deloitte brought unqualified
resources to bear on a complex situation.
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