Jonas Ahlström

London, United Kingdom United Kingdom

Manager, Solutions Architecture at Medallia

Technology / Software / Internet

Medallia makes software to measure and improve the customer experience in real time. We allow businesses to listen to, understand, and then act on their customers' feedback. What does this mean? Think about the last interaction you had with a business. Was it a good one? Could it have been better? As a customer in this scenario, these questions may seem obvious. But here's the thing — they're not obvious to most businesses. A lot of them don't know whether the interaction you just had was a good one or not, and if they do know, who's held accountable for improving it in the future. Medallia solves this. Our software lets businesses answer these questions — helping them to become compani...