Personal Information
Organization / Workplace
Greater New York City Area United States
Occupation
COO & Managing Director
Industry
Advertising / Marketing / PR
Website
http://www.jeffgurtman.com
About
Media-savvy customer experience management expert. 15+ year industry veteran with a diverse background in customer experience, account management, survey methodologies, quality assurance, mystery shopping, guest measurement, market research, loyalty program insights, and brand development.
Specialties: Mystery Shopping, branding and identity development, internal branding, market research, quality assurance, , Web-based software development, strategic marketing planning, business development, service, and sales consulting for hotels, resorts, conference centers, travel services, real estate, home builders, retail, destination clubs, fractionals and restaurants.
Tags
restaurants
cem
hotels
restaurant managament
customer experience
hospitality
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