Jason Kaufman
1 SlideShare
Personal Information
Organization / Workplace
Greater Seattle Area United States
Occupation
President at Irrevo, mapping better customer support experiences.
Industry
Apparel / Fashion
Website
http://www.irrevo.com
About
We provide clear paths to better answers. We help companies improve their support sites and customer experience, while reducing support costs. We are a seasoned team of knowledge experts that focus on the overall usability of support sites and the quality of the content within. We offer an unmatched and unbiased outside view from the customer and user perspective to provide insight into their true experience.
Contact Details
Tags
lavacon lavacon2015 irrevo "knowledge management"
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Presentations

(1)

Scoping Level of Effort and Getting the Right Resources for the Job

8 years ago • 610 Views
Personal Information
Organization / Workplace
Greater Seattle Area United States
Occupation
President at Irrevo, mapping better customer support experiences.
Industry
Apparel / Fashion
Website
http://www.irrevo.com
About
We provide clear paths to better answers. We help companies improve their support sites and customer experience, while reducing support costs. We are a seasoned team of knowledge experts that focus on the overall usability of support sites and the quality of the content within. We offer an unmatched and unbiased outside view from the customer and user perspective to provide insight into their true experience.
Tags
lavacon lavacon2015 irrevo "knowledge management"
See more