1. -----OriginalMessage-----
From: Marcus Bell [mailto:wordpress@certifiedtpc.com]
Sent:Thursday,May 21, 2015 1:25 PM
To: customers@certifiedtpc.com
Subject:CustomerFeedbackForm
CustomerFeedbackForm
From:
Marcus Bell <bellmarcus@hotmail.com>
Email:
bellmarcus@hotmail.com
Telephone:
2103858608
Message Body:
Jerrywas the verybest. He istruly creme de la creme. Asa consumate profession,he takesthe time to
explaindetailsintheirsimpliestform. I'mam verygreatful forthe service thathe provided. Manytimes
contractors try to up-sell you. Jerrywasveryforthcomingandexplainedexactlywhatwasneededand
allowedme tomake an informeddecision. Infact,he was graciousenoughtoprovide me witha slight
discountbecause the workneededexceededthe "BigDeal"requirementsaspresentedonthe contract.
ThanksJerryyou are a true creditto your business.
This e-mail wassentfromthe CustomerFeedbackFormonCertifiedTermite andPestControl
(http://www.certifiedtpc.com)
NewAngiesListReview
Warren Hull <wh@certifiedtpc.com>
SULIN SU
120 W. Edgewood
SAN ANTONIO,TX78209

2. Category:
PestControl/Exterminating
ServicesPerformed:
Yes
* More Weightisgiventoa reviewwhere workhasbeencompleted.
Work CompletedDate:
May 11, 2015
Hire Again:
Yes
Approximate Cost:
$1,443.00
DescriptionOf Work:
1. Full inspection
2. Appliedliquidtermite treatmentsto244 linearfeet.
3. Applied termidorfoamtosome areas
4. Provideslifetime warrantywithanannual inspection.
3.
MemberComments:
Jarrod showedupearlier,inspectedthe premises,andexplainedtousthat Angie'sList'scoupononly
covered200 linearfeetontermite treatmentand prevention. Since ourbuildingwas244 linearfeet,
Jarrod wasup frontabout the extracharge we hadto pay whichwas$285.78 (44 linearfeetx 6).
Therefore,onthisdaywe paidextra$285.78, in additiontothe $359 whichwe hadpreviouslypaid
Angie'slist fora termite treatmentandpreventionpackage.
Before CertifiedTermite&Pestcompany,we hada differentcompanycome togive usa bid.That
companyproposedtouse bait stations. AfterJarrodanalyzedthe differencesbetweenthe liquid
treatmentsandthe Bait stations,we were convincedbyhimthatliquidtreatmentsystemwouldwork
better. Inorder to receive lifetimewarrantywithanannual inspectionforthisTermite-free treatment,
we will pay$60 per monthfromthismonthon.

3. Share on Band of Neighbors:
Yes
Page Of HappinessNominee
Overall
A
Price
A
Quality
A
Responsiveness
A
Punctuality
A
Professionalism
A
Thank you,
Warren Hull
QualityAssurance Manager
CertifiedTermite &PestControl
DallasOffice:972-852-2847
AustinOffice: 512-676-0828
San AntonioOffice:210-727-5990

4. From: AshleyBowser[mailto:ab@certifiedtpc.com]
Sent:Friday,May 8, 2015 10:34 AM
To: 'ClaytonSchiegg'
Cc: 'Doug Hupp'; 'Scott A. Young';'Warren Hull'
Subject:CustomerCompliment - JarrodK.
Clayton,
I receivedacustomercomplimentfromMaryMasi (#38992) for Jarrod.He was outto her neighbor’s
house andshe flaggedhimdown.
PerMs. Masi,“Jarrod was outstandingatexplainingeverything.He isfantasticandsoooonice.She is
veryimpressedandthe bossneedstoknow he isthe greatesthire we couldhave evermade.”
He soldhera Gold planand we are goingouton Monday to performthe initial.
Thank you,
AshleyBowser
Scheduling
CertifiedTermite &PestControl
DallasOffice:972-852-2847
AustinOffice:512-676-0828
San AntonioOffice:210-727-5990
AB@CertifiedTPC.com