Personal Information
Organization / Workplace
Lynchburg, Virginia Area United States
Occupation
IT System Analyst - Operations
Industry
Technology / Software / Internet
About
My responsibilities include helping provide both remote and local enterprise support including desktop, network, and VOIP for over 30,000 employees and over 50,000 systems nationwide. My daily activities include following the IT service delivery model which includes but is not limited to incident management, problem management, service request, software distribution, hardware deployment, and continuous improvement. During times of large loss claims caused by catastrophes, my duties also include providing onsite support in the affected area to support our claims adjusters. Other responsibilities include assisting in discovery, mitigation, and elimination of electronic threats to the netwo...
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