James Scutt

London, United Kingdom United Kingdom

Leading Customer Experience strategy and transformation at the UKs largest retail network of 11,500+ branches of Post Office Ltd. EMEA Advisory Board member, Mentor and highly rated Keynote speaker.

Retail

A senior manager and board member specialising in customer experience and business operational transformation, delivering tangible value to customers and commercial benefit to the bottom line. James has extensive experience of designing, implementing and delivering highly effective and successful nationwide customer experience and change management programmes resulting in outstanding sustainable performance. A strong leadership professional with the ability to motivate and inspire large colleague populations by instilling vision, customer focus and social purpose. Overall, a senior professional with a track record of making fast, sound, commercial decisions that produce sustainable b...