James Samperi

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One of three Directors responsible for the day-to-day management and running of all aspects of Engine Service Design a leading Service Design & Innovation consultancy in London. James (that's me!) has helped Engine design and develop a range of innovative services and help champion the role of design within a range of public and private sector organisations. His focus extends across all of Engine's five offers from design research for services to the design and development of new services for improvement or innovation including building the capabilities of clients to do their own service designing. On a day-to-day James combines running projects with developing Engine's Service Design ...

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James Samperi

Presentations

Engine | Service development for ANA Airports

Three Transformations - 3 ideas driving organisational change

Beyond the basics | Designing great passenger experiences

Re-imagining Dubai Airport's future passenger experience

SDN London 2016: The Proof is in your people

The Proof is in your people: Developing a distinctly Virgin customer service

Engine - Dubai Design Week

Superpowering experiences (Dubai Design Week 2018)

How_to_innovate_in_service.pdf