Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Entrepreneur
Industry
Technology / Software / Internet
Website
http://www.minervaandco.com
About
I'm a global-focused entrepreneur based in London and am CEO of Fintech startup Investment Tools / DividendMax.
From 2003 – 2015 I lived in Shanghai where I founded three businesses. I have a strong marketing / branding background having worked for digital agencies in London before my time in China.
I’m a regular presenter at events for organisations including GE (FastWorks), TEDx, ad:tech, Columbia Business School, Imperial College London, Saïd Business School at Oxford, Entrepreneurs' Organisation (EO) and London Business School. I've been interviewed by publications including Wall Street Journal and Financial Times.
In Shanghai I co-founded Minerva (formerly JETT customer experie...
Tags
customer service
customer experience
mystery shopping
china
training
jett
shanghai
hospitality
f&b
retail
ed dean
consumer
brand
beijing
alibaba
singles day
wechat
emba
business
mba
entrepreneur
columbia business school
entrepreneurship
credibility
conference
mspa
research
customer engagement
consulting
consultancy
hong kong
jett customer experience
guangzhou
jett customer experience guangzhou adam warner dee
amcham
solution
real estate
american chambers of commerce
partnership
robyn schindel
shui on land
shanghai business review
mystery
customer
shopping
service
motivation
restaurants
ed
dean
experience
assessment
See more
- Presentations
- Documents
- Infographics