The retail landscape has already changes dramatically in 2017. Retailers analysing their holiday sales have begun to highlight some of the key areas generating buzz in the customer marketplace, and are putting plans in place to invest in the cutting edge customer technology to capitalize. Chatbots, Al, Personalised Technology and other technology developments are breaking the borders through which CX leaders in Retail are operating in, making this industry one of the most challenging yet exciting environments to work in. Download the just released Retail without Borders report here >> << to find out the trends that will paved the way for consumer delight and, ultimately, profitability in 2017 and beyond!

2. The retail landscape has already
changed dramatically in 2017.

3. Retailers analysing their holiday sales
have begun to highlight some of the key
areas generating buzz in the customer
marketplace, and are putting plans in
place to invest in the cutting edge
customer technology to capitalise.

4. We had a chance to speak to the
industry leaders of organisations
that are on their journey to customer
excellence.

5. Together with thought leadership about
where the industry is headed, and what
you can do to help safeguard your
strategies for the future.

7. It may be true Goliath of the online shopping world,
but Amazon is not a villain. Its overall experience is,
in fact generally rules by the masses. Its selectin id
great, its prices are competitive, its shipping and
processing are elite, and its customer service is
stellar. One of their most buzzy challengers is Jet.
The online retailer recently accepted a $3.3 billion
acquisition bid from retail giant Wal-Mart.

11. “Gamechangers” within the customer
experience space can take many forms. They can
be organisations that use cutting-edge
technology when serving customers. They can
be businesses that employ creative best
practices when developing contact centre
strategy.

15. • What are the biggest challenges within retail the
moment?
• How can retail brand (continue to) make CX their
competitive differentiator in the next few years?
• One big challenger for many retailers in recent
years has been bricks vs. mortar. With the
changing high street there is a place for both of
these nut how can these channels best
collaborate and compliment each other?

16. To gain access to full interviews, download
your FREE copy of just released Retail
Without Borders report:
http://bit.ly/2lGu4ob
Or alternatively email:
exchangeinfor@IQPC.com