1. Infront – Company Profile 2. Why Customers Choose Microsoft Dynamics CRM 3. Gartner Magic Quadrant* 4. Tablet Desktop PhoneCloud On-Premises 5. Microsoft Dynamics CRM Customer Service CapabilitiesCUSTOMER SERVICECONTACTMANAGEMENTKNOWLEDGEMANAGEMENTCASEMANAGEMENTSERVICEANALYTICSSERVICESCHEDULINGHolistic customerviewMulti-channelsupportStreamlined casemanagementUnified serviceschedulingKnowledgemanagement 6. 

2. Infront – Company Profile

3. Why Customers Choose Microsoft Dynamics CRM

4. Gartner Magic Quadrant*

5. Tablet Desktop Phone
Cloud On-Premises

6. Microsoft Dynamics CRM Customer Service Capabilities
CUSTOMER SERVICE
CONTACT
MANAGEMENT
KNOWLEDGE
MANAGEMENT
CASE
MANAGEMENT
SERVICE
ANALYTICS
SERVICE
SCHEDULING
Holistic customer
view
Multi-channel
support
Streamlined case
management
Unified service
scheduling
Knowledge
management

9. 


