Personal Information
Organization / Workplace
Canada Canada
Occupation
Senior Consultant at Lean Vector Consultancy
Industry
Apparel / Fashion
Website
http://LeanVector.com
About
Lean transformation expert with passion for improving Customer Experience through process improvement and innovation. With over 14 years experience in operations and IT management, I am focused on applying lean Six Sigma in service domains to achieve cost reduction, improved productivity, greater control/governance, process optimization and, above all, measurable improvement in Customer Experience.
I have gained hard won experience across multiple industry and service sectors whilst proving my ability to work successfully across international borders and cultures. This includes Financial institutions, IT, Engineering,Telecom’s and Hospitality.
Areas of Expertise:
Lean Transformation
Tags
lean
lean vector
lean for service sector
lean for hotels
customer service
hotels
customer journey mapping
customer experience
continuous improvement
insurance
vsm
value stream mapping
cost optimization
itil
pmo
strategy
epmo
change management
itdr
bcp
awareness
See more
Presentations
(4)Personal Information
Organization / Workplace
Canada Canada
Occupation
Senior Consultant at Lean Vector Consultancy
Industry
Apparel / Fashion
Website
http://LeanVector.com
About
Lean transformation expert with passion for improving Customer Experience through process improvement and innovation. With over 14 years experience in operations and IT management, I am focused on applying lean Six Sigma in service domains to achieve cost reduction, improved productivity, greater control/governance, process optimization and, above all, measurable improvement in Customer Experience.
I have gained hard won experience across multiple industry and service sectors whilst proving my ability to work successfully across international borders and cultures. This includes Financial institutions, IT, Engineering,Telecom’s and Hospitality.
Areas of Expertise:
Lean Transformation
Tags
lean
lean vector
lean for service sector
lean for hotels
customer service
hotels
customer journey mapping
customer experience
continuous improvement
insurance
vsm
value stream mapping
cost optimization
itil
pmo
strategy
epmo
change management
itdr
bcp
awareness
See more