Papyrus Business Correspondence Solution by ISIS Papyrus Software The Papyrus Blueprint - One Platform for: - Interactive business correspondence by end users - Batch, online and ad-hoc Web forms and documents - Integrated automated document factory - Seamless delivery to all channels including mobile Business Document Consolidation on a Single Platform KEY ADVANTAGES # Supports Desktop, Browser, Mobile and Social Networks # Cost savings # Time to market # One company – One voice Learn More: www.isis-papyrus.com/documentdesign www.isis-papyrus.com/businesscorrespondence www.isis-papyrus.com/outputmanagement www.isis-papyrus.com/archiving-edelivery See more at: http://www.isis-papyrus.com/e15/pages/ti/technology-innovation.html#sthash.MlFPe59H.dpuf

1. < C O R R E S P O N D E N C E >
INSIDE
The Papyrus Blueprint - One Platform for:
̈ Interactive business correspondence by end users
̈ Batch, online and ad-hoc Web forms and documents
̈ Integrated automated document factory
̈ Seamless delivery to all channels including mobile
Case Study
̈ RheinLand Insurance Group
KEY ADVANTAGES
̈ Supports Desktop, Browser,
Mobile and Social Networks
̈ Cost savings
̈ Time to market
̈ One company – One voice
Papyrus
Business Correspondence
Solution
Business Document Consolidation
on a Single Platform

2. ˾ SOA-based loose coupled integration with
back end systems
A broad variety of Papyrus Adapters (file, XML, SOAP,
MQSeries, HTTPs) connect the document system with vital
business application data from almost any major legacy or
mainstream system or application. These platform- and com-
piler-independent interfaces drastically reduce the amount of
time and effort required for interfacing with applications that
span multiple systems and require the passing of documents
and data between these systems.
˾ One set of definitions and resources for all
corporate output
The benefits of having the same document definitions and
using standardized corporate fonts and images on one prov-
en formatting engine (DocEXEC) for high-volume, online and
single document formatting in interactive mode for a client/
server, desktop or Web portal, are enormous. There are no
dependencies on hardware, operating system, programming
languages, transformation languages, data input formats,
printers or electronic output channels. All generated docu-
ment definitions and resources are available to be used the
same way on a mainframe, on a server or on a mobile device.
˾ Interactivity is built into the document
architecture
For batch, online and on-demand, Papyrus offers the same
interactive editing mode (Papyrus Client/Desktop and brows-
er) giving the user full word processing capabilities inside the
data-driven document. Depending on the document settings
and user role, Papyrus provides full control of which para-
graph can be selected and edited, what font, color and style
can be used, etc. There is no additional programming effort
for interactive document editing. The same definitions and
resources are used as in batch/online and on-demand.
Key Features of the Papyrus Platform:
½ Central resource collection and management
½ Versioning of all objects including data
½ Variant control for branding and languages
½ Central user management by role and policy
½ Change management and automated deployment by date
and time
½ Centrally managed graphical user interface (EYE/Widgets)
½ Workflow and process management (sign-off)
½ Job, spool, queue, print management / any output channel
½ Seamlessly integrated e-delivery / e-mail and portal
One Company - One Voice
Consolidating all business correspondence output on one common platform
Business documents can never be standalone applications as
they are always tightly linked to business data and business
process. Since many organizations want to operate with
fewer systems, it makes great sense to standardize on a
common platform for business document design, formatting
and process management rather than to deploy, integrate
and maintain separate systems.
TCP/IP
IPDS, PCL,
Postscript,
SMS, FAX,
E-Mail (HTML, PDF),
e-delivery
zOS
IPDS
CMIS
Papyrus DocEXEC
Formatter
Output
Management
Print Services
Spool
Papyrus
WebRepository
Developer
Papyrus Designer Suite
Business Users
Papyrus Client
Papyrus Desktop
Papyrus WebPortal
Mobile / iPad
Business
Administrator
Papyrus Desktop
Papyrus Client
any Line Data,
DJDE, XML,
SAP RDI, ASCII,
EBCDIC, ...
Papyrus Adapter:
MQ, SOA, HTTP, File
The Papyrus Platform with its central WebRepository manages the document lifecycle end to end. Corporations create
and administrate all their business documents and correspondence from raw data to print and e-delivery.

3. Business administrative users can assemble and make chang-
es to the document content and template, uploading images
and managing standard text paragraphs - all depending on
their roles and policies (LDAP).
The Papyrus Correspondence Solution enables business users
to maintain text, images and document templates to be
used across online/batch, interactive/ad-hoc and Web com-
munications. All formatting features such as text styles, vari-
able inserting, prompting, radio buttons checkboxes, images,
color, lines, dynamic page break handling, widow and orphan,
columns, tables, multi-language, OMR and barcodes, hyper-
links, stickers, text orientation, dynamic white space manage-
ment, automatic resizing of images, TOC generation, page
re-sorting, headers and footers, Wizards, template and text
compare - and more - are standard Papyrus functionality.
Papyrus' strong WYSIWYG design capabilities allow business and IT users to create highly
personalized business documents for print and electronic delivery. Substantial cost
savings, efficiency and corporate design across all document types are guaranteed. Papyrus
integrated output management monitors, tracks and audits all output end to end.
˾ Powerful peer–to-peer
capabilities for enhanced
productivity
With Papyrus, correspondence applica-
tions have the potential to be fully scal-
able to thousands of users - really any-
body who is on a computer or mobile
device can share information, data or
document resources with another peer
in the intranet and Internet. The imple-
mented security model in Papyrus pre-
vents misuse of such a powerful open
system. Deployment based on change
management to all users and devices is
fully automated by the Papyrus System
and occur as needed.
Full Scalability - Fault Tolerance -
Operating System Independence
Business UsersBusiness UsersBusiness UsersBusiness UsersBusiness UsersBusiness UsersBusiness UsersBusiness UsersBusiness UsersBusiness UsersBusiness UsersBusiness UsersBusiness Users
Project
manager
Production
Environment
Development
& Test
Environment
Variants Templates Wizards Building Blocks
IT
Content
Development
& Test
Environment
Release
Public Project
Private
Project
Private
Project
Private
Project
Private
Project
Private
Project
TCP/IP
IPDS, PCL,
Postscript,
SMS, FAX,
E-Mail (HTML, PDF),
e-deliveryIPDS
Developer
Papyrus Designer Suite
Formatting
Papyrus DocEXEC
Application
Request
Papyrus WebRepository
and Library
Papyrus Print Server
Papyrus PrintPool
and WebArchive
Business Users
Papyrus Client
Papyrus Desktop
Papyrus WebPortal
Mobile / iPad
Business
Administrator
Papyrus Desktop
Papyrus Client

4. Papyrus EYE/Widgets
More than just a pretty user interface
Papyrus EYE/Widgets GUI means high performance on Web,
desktop and mobile. The Widgets are delivered as standard
software and made available by the Papyrus WebRepository
via certain user roles and policies. There is no programming
requirement and EYE Widgets are platform-independent and
instantly available on all devices including mobile. They can
simply be‘mashed up’on the screen by the business adminis-
trator and edited in size, color, position and grouping and at
the same time populated with business data by a query to the
WebRepository.
In daily operation, developer teams and business users col-
laborate using Papyrus Designer (in IT) and Papyrus Desktop/
browser (in the business) to create data interfaces, building
blocks with complex logic and content with business rules in
their private projects.
Templates and objects move through the development states
to test before being made available in production. Every tem-
plate can access the correct version of each object it requires
because Papyrus WebRepository automatically manages the
distribution of objects and resources to ensure they are imme-
diately available wherever needed.
Document template management
Create new template, new version, select template
The business administrative user can make changes to the
document content and template, upload images, manage
and edit standard text paragraphs with Spell-check and
Hyphenation. Versions and variants are managed for consis-
tent appearance, reinforcing corporate and product branding.
Optimally, templates consist of re-usable elements such as
logos,fonts,headers,footers,textandtables.Eachelementcan
be separately maintained and changed. The WebRepository
makes it visible to the user in which document an element is
used, which versions and variants exist and how a change of
the element changes the document.
Tables in different styles - static or dynamic
Full digital asset management
Upload Images in JPEG, PNG, TIFF, BMP, GIF
The business administrative user can control each and every
aspect of the document template - for example, which attach-
ments and inserts are available to the end-user, whether the
end-user can edit a text paragraph, or which variables can be
used in the document.

5. ˾ Closing the business communication loop
The Papyrus Platform standard software products and its application solutions enable corporations to close the business
communication loop. By unifying inbound and outbound communications and processes linked to enterprise systems,
Papyrus enables your organization to interact with customers as one company with one voice.
Letter writing seamlessly integrated in a case file
With Papyrus the user can interact directly with the document
and enter data and text into the document in a very con-
trolled way, i.e., allowing only certain paragraphs to be edited.
Formatting happens in real time.
For example, a user would access a Web-based application
integrated into the portal and select from a list of possible
templates and building blocks for the letter or another docu-
ment they want to create.
Interactive letter writing based on choices and rules
Data for each letter could be populated by the business
application or the user could be allowed to enter as much or
as little data as needed. Papyrus Client offers layout and text
formatting functions familiar to anyone who has used com-
mon Windows-based office applications.
The user can be given complete control over selecting the
available editing resources (such as fonts and styles) that are
centrally managed in the Repository resource collection. The
letter the user would view is the electronic original and there-
fore identical to the letter printed and sent for archiving.
Paragraph and variable data selection
Document content and template compare for approval
When rejecting a letter, supervisors could add an electronic
sticker to the document, similar to a PostIt®. Stickers can be
color-coded by role and are role-, date- and time-stamped.
While Stickers are stored with the document, they are not
printed with the document unless required. Stickers can also
be used as training aids.
Interactive Letter Writing
Customer Responses
Fully
automated
response
Supervisor
sign-off
Manual
response
with automated
task routing
Automated
response
with user
intervention
Classify
Rules
Content
Extraction
• Print
• Fax
• E-mail
• Archive
• Mail
• Fax
• E-mail
• Web
• SOAP

6. Natural Language Rules being used in the Forms Designer
Forms Designer, adding controls e.g. radio group and text
Wizard Designer
Writing a document using the Wizard
˾ A powerful way to assemble a complex
document in real time, step by step
Papyrus Correspondence Wizard is a simple but powerful
solution assisting the user when writing a complex document
such as a contract or verdict. The Wizard gathers relevant data
from the user in real time using freely definable forms. It can
access and retrieve data from external systems. This informa-
tion is then used to decide the next step.
The information gathered during the Wizard process can also
be used in the document itself as the data becomes available
as variables. The Papyrus Correspondence Wizard provides
immediate feedback to the user due to the document being
assembled in real time. The user views the document and
edits paragraphs when authorized, and they can step back in
the Wizard process to make changes. Feedback to the user will
be given immediately as the document will undo the actions.
˾ Papyrus Forms Designer
The Papyrus Forms Designer lets the business administrative
user create forms in WYSIWYG mode. Such forms can contain
a combination of input fields (text, date, numeric, amount),
radio buttons and checkboxes, text and images. The forms are
available for all supported client platforms and devices includ-
ing iPad/iPhone, Android tablets and phones, the browser
and many more.
˾ Papyrus Wizard Designer
The Papyrus Wizard Designer lets the business administra-
tive user create structured interview/survey processes by
simply adding the Wizard forms from the library and defining
the business rules for navigation and actions using Natural
Language. Besides Forms the Wizard process can contain
Service tasks, i.e. to retrieve loan information or credit rating.
˾ Collaboration
With the Papyrus Correspondence Wizard, multiple users can
work on the creation of a complex document. The process can
be stopped and continued at a later date and time.
Papyrus
Correspondence Wizard

7. The Papyrus Platform is fully SOA-compatible
and offers a variety of Adapters as standard soft-
ware to allow flexible coupling between business
data and document system. These Adapters are
platform- and compiler-independent and do not
need Java or .Net programming. Typemanagers
are also database-independent.
˾ Papyrus Adapters
½ MQSeries
½ Mainframe – JES 2/3, CICS
½ XML & File
½ SAP Output management (XOM)
½ HTTPs
½ SOAP
½ E-mail (SMTP, POP3, MAPI, SMS)
½ Fax
½ LDAP for authorization (Active Directory, RACF)
½ MS SharePoint
½ CMIS (interfacing with 3rd-party archives)
½ VOIP (soon)
½ Social (LinkedIn, Twitter, Facebook, Google)
˾ Papyrus Typemanagers
½ DB/2, Oracle, MS SQL
˾ GUI Integration
Papyrus offers several options for integration of the user front end:
½ The Papyrus WebPortal EYE Widget GUI (standard plug-in in the browser)
½ Website integration via iFrame in the browser
½ SharePoint Web Parts native integration
½ Mobile app (iPhone, iPad and Android)
Integration
with existing business data and document process
Business Applications Papyrus WebRepository
Endusers
Banking
Application
Insurance
Application
moremore
applications
...
Intranet
Services
Directory
Preview
Queue
PrintPool
Queue
Archive
Queue
more
services...
PapyrusSOAPAdapter
PDF
Tweet with integrated response letter
Papyrus integration
with MS SharePoint
Papyrus EYE/Widgets GUI on mobile for
document creation, viewing and sign-off
Tweet with integrated response letter
Papyrus EYE/Widgets GUI on mobile for
document creation, viewing and sign-off

8. Multichannel delivery
˾ Letter delivery options
When the user has completed the letter task it could be for-
matted by Papyrus Client in the browser or Desktop and local-
ly printed/e-mailed/faxed or queued in the central Papyrus
Document Pool for any further post-processing, such as the
addition or Barcodes and/or OMR codes or batching letters to
the same end customer.
Managing individually selected and dynamic attachments
Often there is a need to attach terms and conditions, com-
plaints procedure, an entry form or a commercial brochure
to a letter or contract. The correspondence solution supports
pre-defined, manual and dynamic attachments.
With the manual option, the user can choose from a list of pre-
defined attachments, whereas with the dynamic attachment
the choice is being made using business rules.
˾ The Central Business Document Pool
Papyrus integrated output management for all types of business documents generated centrally in batch/online, as well as
individually by the business users, can be collected in the Document Pool for optimized print/mail and digital output delivery
to desktop, browser and mobile - based on customer’s preference. The Document Pool is available on z/OS, SUN, AIX, HP, Linux
and Windows.
The unique concept of document pooling replaces conventional file spooling. Bundling of documents includes index and
control information and provides distribution, reprinting, OMR and barcoding, banner pages, envelope merging and split-
ting. The bundling, distribution and postal
optimization features provide important
opportunities for cost reduction, by reduc-
ing the amount of printouts and numbers
of envelopes mailed and by optimizing the
postage per mail piece for discount possi-
bilities. As Papyrus has control and visibility
of all resources in the system, postal sort can
be applied on the formatted letter, not only
on addresses.
Users may have the ability to search the
Document Pool for previously sent docu-
ments for viewing, re-printing and re-send-
ing to the end customer. Reprints can have
a watermark included to indicate the docu-
ment is not the original.
TCP/IP
Pool Management
Papyrus DocEXEC
Papyrus DocEXEC
Formatter
Interactive
Correspondence
Papyrus Client
Papyrus Desktop
Papyrus WebPortal
Mobile User
Pool Management: Panels and programs manage the
extraction of pages in any user defined way, including
postal optimization logic.
Print
Fax
SMS
E-mail
Internet
PDF
TIFF
Archive

9. ˾ A document solution for the multichannel world
Papyrus interfaces with any input data file without data manipulation or tagging - and by single-time design and formatting, it
seamlessly delivers any business document to print, to the Web and to mobile. Every document is formatted with a document
index, and identical quality is guaranteed on all channels.
Papyrus' proven output management system is
designed for transparent and seamless multi-
channel output to all destinations in the network
and on the Web. Central control and adminis-
tration of all jobs is performed by the Papyrus
WebRepository. Powerful end-to-end monitoring
and management of all jobs and across all plat-
forms, devices and output channels is enabled by
the Papyrus Automated Document Factory (AFD)
framework solution.
The Papyrus ADF provides intelligent, end-to-end
automation, tracking and monitoring of print
and e-delivery. The ADF includes unique features
for complete centralized lifecycle management
- across all platforms - of all document resources
from data, formatting, printing and post-process-
ing to multichannel delivery and archiving.
˾ Papyrus job, device and process management
From the desktop, browser or mobile, authorized users perform supervision and administration of print and e-delivery jobs by
monitoring all processes running on a wide range of printers and other output channels. Agent technology is used to perform
highly flexible process automation based on the document status.
˾ Document monitoring, tracking, auditing and generating reports
The Papyrus Platform performs automating and monitoring of the entire, end-to-end document production process as a
manufacturing process, from raw business data to formatting into digital documents and delivery to multiple output chan-
nels, including post-processing, bundling and enveloping control. Documents can be tracked seamlessly from creation over
centralized or decentralized printing to final enveloping in the letter shop. Document templates and resources are versioned,
including a full audit trail with who accessed what document, applying which changes.
Paper
Fax
E-mail
PDF
XML
SMS
Mobile

10. ˾ The Business
Established in 1880 RheinLand Insurance is one of the very
few insurance groups today with a majority of shares privately
owned. With roughly 880 employees and 350 sales represen-
tatives on a full-time basis RheinLand, its subsidiaries and a
brokerage and banking division together offer a wide range
of private and business insurance offerings. Cooperation part-
ners offer insurance products for healthcare and legal costs.
RheinLand Insurance services approximately 2.5 million cus-
tomers with premiums of 723 million Euros. Subsidiary Credit
Life in Venlo/NL provides customers in different EU countries
with life and residual debt business.
˾ The Challenge
Central production of all letter correspondence for RheinLand
Insurance was on the mainframe using IBM ASF and DCF. ASF
applications were used either standalone or integrated into
the company's damage dialog system. On average, 300 users
produced 1,300 documents per day with peaks of 2,500 - and
printing was available centrally or on department printers.
There was a COLD interface connected with the document
management system.
A preliminary study and selection for a follow-up product
was initiated in 2006 for the migration of existing letters
(1,000 letters with 7,500 text blocks) with some automation.
The strategic decision was to retain AFP, particularly because
documents in mass printing (bills, policies) were also using
the AFP architecture.
˾ The Solution
In addition to the existing products used for batch mass pro-
duction - Papyrus DocEXEC, Postprocessing/Printpool and
PostCalc - RheinLand installed Papyrus WebRepository and
Papyrus Clients and then completed a Proof of Concept for
the new Business Correspondence system as well as a first
pilot GUI in 2007 with the help of ISIS Papyrus consultants.
Conversion modules were established for letter definitions
and the elements saved in ASF, and the converted DCF-to-DFA
code was closely reviewed to ensure the structure of the exist-
ing documents was maintained in the migration.
Business Goals
½ Elimination of the ASF/DCF software
½ Migration from mainframe to a Client-Server environment
½ Increased user-friendliness
½ Simplified document formatting and production
½ Retaining AFP document integrity and architecture
Functional Requirements
½ Migration of 1,000 documents and their 7,500 elements
½ Interfacing for data acquisition with different RheinLand
backend systems
½ Usage of the XML adapter for letter production by pre-
existing systems
½ Integration of document production into the damage
dialog system (3270-emulation/Web surface)
Case Study
Migration to Modernize Business
Correspondence for RheinLand
Insurance Group

11. Papyrus Products at RheinLand
½ Papyrus Designer
½ Papyrus DocEXEC
½ Papyrus Client/Webportal
½ Papyrus WebRepository
½ Papyrus Postprocessing/PrintPool with PostCalc
½ Papyrus Server/E-mail
½ Papyrus Designer/FixForm
Snapshot
½ Organisation: RheinLand (Insurance)
½ Business Challenge: Updating and integrating centralized
business correspondence system
½ Goals: Improved quality standard for letter production;
Elimination of ASF/DCF; Migration of Word templates
½ Migration: z/VSE to Windows
½ Solution: Papyrus Correspondence Framework
˾ Migrating ASF/DCF to Papyrus
The letter migration, as well as enhancement of the portal GUI
and integration into other applications, took place in three
phases:
½ Letters concerning life insurance and financial accounting
½ Letters concerning combined insurances
½ Letters concerning damage dialog system
Through this gradual introduction, RheinLand Insurance
gained relevant experience with the capacity and functional-
ity of Papyrus WebRepository that enabled them to optimize
on every level for key advantages:
½ Achieving Corporate Identity - Proportional fonts conform
now with the mass print
½ WYSIWYG display including overlays (up to now not pos-
sible in 3270-emulation)
½ Spell-checker within letter development and the entry of
free text
½ Options for formatting within free text
½ "Four-eyes" principle on Web GUI without paper output
The data acquisition interface for ASF was connected and
optimized with the RheinLand systems through the Papyrus
interface. Furthermore, the trigger for letters, which are partly
also produced in 'batch', was enabled through the Papyrus
XML Adapter with the pre-existing systems.
The strong integration into the
RheinLand damage dialog system
(i.e., with response of the print sta-
tus) made it essential to have differ-
ent mechanisms to communicate
via Windows between the main-
frame surroundings and the ISIS
Papyrus products.
˾ RheinLand Portal and Desktop GUIs
With the Papyrus products RheinLand was able to define GUIs
for business users not using a Designer workplace.
Portal applications:
½ Letter Portal
½ Change Management
½ Print Management (View on the Print Pool)
Desktop applications:
½ System Operator - Management of Queues and Tools
½ Web Operator - Management of the Web Server
˾ Migrating Word templates to Papyrus
Besides switching from ASF/DCF products in 2011, the proj-
ect included moving roughly 120 Word templates into the
new document system called RheiKos (RheinLand System of
Correspondence). These templates were established in the
business departments apart from the mainframe solution. In
the future, more letter templates will be developed and used
through WebRepository.
˾ The Future
Further expansion will also occur
in the linkage of distribution via
e-mail, fax or e-mail letter, as well
as in meeting a request for a decen-
tralized building block manage-
ment in the business departments.

12. Distributed Nodes with Enterprise Service Bus
Business Repository
Metadata, Process, Content, GUI, Rules
Portal
BPM
processes
e-mail fax letter SMS print Web
Outbound
Content
e-mail fax letter SMS scan Web
Inbound
Content
CRM
processes
Security, Monitoring, Auditing, Reporting
BUSINESS DATA ENTITIES
SOA and other adapters
ECM
processes
Partners
Sales
Service
Accounting
Management
Customers
Administration
Operations
CRM
ECM
ERP
SOA
MQ
BI
LDAPSECURITY
ISIS Locations
International Headquarters, Austria
ISIS Papyrus Europe AG
Alter Wienerweg 12
A-2344 Maria Enzersdorf
T: +43-2236-27551-0
F: +43-2236-21081
E-mail: info@isis-papyrus.com
US Headquarters
ISIS Papyrus America, Inc.
301 Bank St.
Southlake, TX 76092
T: 817-416-2345
Asia-Pacific Headquarters
ISIS Papyrus Asia Pacific Ltd
9 Temasek Blvd.
#15-03 Suntec City Tower 2
Singapore 038989
T: +65-6339-8719
England
ISIS Papyrus UK Ltd.
Watership Barn
Kingsclere Business Park
Union Lane, Kingsclere
Hants, RG20 4SW
T: +44-1635-299849
Germany
ISIS Papyrus Deutschland GmbH
Heerdter Lohweg 81
40549 Düsseldorf
T: +43-2236-27551-0
The Netherlands
ISIS Papyrus Netherlands B.V.
WTC World Trade Center
Zuidplein 36
1077 XV Amsterdam
T: +31-20-799-7716
Italy
ISIS Papyrus Italy Srl
via Monte Navale 11
10015 Ivrea (TO)
T: +39-0125-6455-00
France
ISIS Papyrus France SARL
21, Rue Vernet
75008 Paris
T: +33-1-47-20-08-99
Spain
ISIS Thot SL.
Sainz de la Calleja, 14
28023 Madrid
T: +34-91-307-78-41
Nordics
ISIS Papyrus Nordics ApS
Science Park Scion DTU
Diplomvej 381
2800 Lyngby, Denmark
T: +45-8827-6170
www.isis-papyrus.com
A co mp r eh en si ve, f le x ib le an d s c alab le s o lu t i o n
f o r co n s o li d a te d m an a g e m e n t o f in b o u n d an d o u t b o u n d c u s to m e r co m -
mu n i c a t i o n s a c r o s s c h ann e ls, d e p ar t m e n t s an d s y s te m s .
O r g ani z a t i o n s c an d e f in e, m ea su r e, an d mana g e p r o ce s s,
co n te n t an d d a t a in co m p le x s e r v i ce e nv i r o nm e n t s w i t h a s h ar e d
c u s to m e r v i e w an d c u s to m i ze d GU I s .
Embed outbound business communication: The use of
Papyrus outbound products closes the communications loop with customers,
clients, stakeholders, agents and vendors with high-quality content.
Papyrus Adaptive Process Platform
A one-system solution or just the capabilities you need
FAXPRINT E-MAIL MOBILE
REPOSITORY
CLIENTFORMATTER
ARCHIVEBUNDLING & MAIL SORT
PORTALDELIVERY
WORKPLACEDESIGNER
WEB