1. MAIN DATACENTER
BACKUP DATACENTERCONTACT CENTER OFFICE 1
CONTACT CENTER OFFICE 3
BLADEXXXX
ESX
ESX
ESXESX ESX
ESX
ESX
ESX ESX
ESX
BLADEXXXX
ESX
CONTACT CENTER OFFICE 2
ESX
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
CISCO SWITCH
0.0.0.0
CISCO SWITCH
0.0.0.0
CISCO SWITCH
0.0.0.0
CISCO CORE
SWITCH
0.0.0.0
CISCO CORE
SWITCH
0.0.0.0
CISCO SWITCH
0.0.0.0
FO XXXX
Provider 2
FO XXXX
Provider 1
FO
XXXX
Provider 1
FO XXXX
Provider 2
FO XXXX
Provider 2
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
CISCO
SWITCH
0.0.0.0
CISCO
SWITCH
0.0.0.0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
CISCO
SWITCH
0.0.0.0
FO XXXX
Provider 1
FO XXXX
Provider 2
DWDM
CISCO CORE
SWITCH
0.0.0.0
CISCO CORE
SWITCH
0.0.0.0
G650Racks
CISCO SWITCH
0.0.0.0
GENESYS Db
0.0.0.0
Fa0/0/0
CISCO
CORE
SWITCH
0.0.0.0
CISCO SWITCH
0.0.0.0
CISCO
CORE
SWITCH
0.0.0.0
NICE NIM
VOIP
0.0.0.0
Eth0/0
NICE NIM
VOIP
0.0.0.0
Eth0/0
NICE NIM
VOIP
0.0.0.0
Eth0/0
NICE NIM
STORAGE
0.0.0.0
Eth0/0
NICE NIM
VOIP
0.0.0.0
Eth0/0
NICE NIM
INTERACTION
0.0.0.0
Eth0/0
NICE NIM SENTINEL
0.0.0.0
Eth1/8
GENESYS
0.0.0.0
Fa0/0/0
NICE NIM APP
0.0.0.0
Gi0/0/0
NICE NIM
VOIP
0.0.0.0
Gi0/0/0
NICE NIM DB
0.0.0.0
Gi0/0/0
CISCO SWITCH
0.0.0.0
CISCO SWITCH
0.0.0.0
CISCO CORE
SWITCH
0.0.0.0
CISCO CORE
SWITCH
0.0.0.0
DWDM
GENESYS
0.0.0.0
Fa0/0/0
NICE NIM
STORAGE
0.0.0.0
Gi0/0/0
NICE NIM DB
0.0.0.0
Gi0/0/0
NICE NIM VOIP
0.0.0.0
Gi0/0/0
NICE NIM VOIP
0.0.0.0
Gi0/0/0
NICE NIM DB
0.0.0.0
Gi0/0/0
NICE NIM
INTERACTION
0.0.0.0
Gi0/0/0
NICE NIM VOIP
0.0.0.0
Gi0/0/0
NICE NIM APP
0.0.0.0
Gi0/0/0
NICE NIM DB
0.0.0.0
Gi0/0/0
CISCO
SWITCH
0.0.0.0
PoXXX
PORT CHANNEL
CM
0.0.0.0
Fa0/0
14A
Session
Manager 2
0.0.0.0
Fa0/0
AES-GENESYS
0.0.0.0
Fa0/0
SMGR
0.0.0.0
Fa0/0
CMS
0.0.0.0
Fa0/0
ESS
0.0.0.0
Fa0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
GENESYS
0.0.0.0
Fa0/0/0
AES-GENESYS-MY
0.0.0.0
Fa0/0
BOARD CLAN X
BOARD CLAN X
BOARD CLAN X
AES-NICE
0.0.0.0
Fa0/0
BOARD CLAN X
BOARD CLAN X
AES-NICE
0.0.0.0
Fa0/0
14B
13A
13B
3A
3B
2A
2B
1A
1B
G650Racks
15B
12A
12B
11A
11B
4A
4B
G650Racks
10A
10B
9A
9B
8A
8B
7A
7B
6A
6B
Port X – Board X
Port X – Board X
Port X – Board X
Port X – Board X
Port X – Board X
SDH TRUNKS
XXXX-XXXX
XXXX-XXXX
PROVIDER 1
Port X – Board X
Port X – Board X
Port X – Board X
5A
5B
Session
Manager 1
0.0.0.0
Fa0/0
Session
Manager 2
0.0.0.0
Fa0/0
Session
Manager 1
0.0.0.0
Fa0/0
SBC#1
0.0.0.0
Fa0/0
SBC#2
0.0.0.0
Fa0/0
SBC#1
0.0.0.0
Fa0/0
SBC#2
0.0.0.0
Fa0/0
BOARD CLAN X
BOARD CLAN X
BOARD CLAN X
BOARD CLAN X
TRUNK SIP X
PROVIDER 2
NICE NTR CORE
0.0.0.0
Eth0/0
NICE NTR SAT
0.0.0.0
Eth0/0
TRUNK SIP X
PROVIDER 1
TRUNK SIP X
PROVIDER 2
TRUNK SIP X
PROVIDER 1
CISCO SWITCH
0.0.0.0
CISCO SWITCH
0.0.0.0
SIP
SIP
PSTN
PROVIDER 1
SIP
SIP
PSTN
PROVIDER 2
CISCO
SWITCH
0.0.0.0
CISCO
SWITCH
0.0.0.0
M U L T I
R E C O R D E R
0
1 5
4
3
2
M U L T I
R E C O R D E R
0
1 5
4
3
2
Firewall
0.0.0.0
Eth0/0
Firewall
0.0.0.0
Eth0/0
CISCO
SWITCH
0.0.0.0
CISCO
SWITCH
0.0.0.0
FO XXXXProvider 1
CISCO SWITCH
0.0.0.0
CONTACT
CENTER
BRANCH 8
CONTACT
CENTER
BRANCH 1
CONTACT
CENTER
BRANCH 2
CONTACT
CENTER
BRANCH 3
CONTACT
CENTER
BRANCH 4
CONTACT
CENTER
BRANCH 5
CONTACT
CENTER
BRANCH 6
CONTACT
CENTER
BRANCH 7
MPLS
GENESYS Db
0.0.0.0
Fa0/0/0
Topology of Contact Center Infrastructure
Santander Rio Bank
Example diagram of Contact Center Infrastructure
Author: Hector Zeballos
Date: 16/12/2016
15A