Successfully reported this slideshow.
Your SlideShare is downloading. ×

Health Decisions Webinar: April 2013 enrollee communication

Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Ad
Upcoming SlideShare
Slovenian language lesson
Slovenian language lesson
Loading in …3
×

Check these out next

1 of 11 Ad

Health Decisions Webinar: April 2013 enrollee communication

Download to read offline

Keeping up with the deluge of health reform regulations and requirements makes it easy to overlook a fundamental fact: Health reform directly impacts your plan enrollees, and how they react directly impacts your plan. Do you know what your enrollees are planning to do? Do they know what you are planning to do? If health reform confuses you, imagine how your enrollees must feel. They are about to be bombarded by messages from private exchanges, public exchanges, navigators, and brokers. What are they hearing from you? In this webinar, we will explain how to establish two-way communication with your enrollees; what you want to communicate; and what you want to learn from them. Don’t overlook this key facet of health reform planning and preparation. For more information, please visit: http://www.healthdecisions.com

Keeping up with the deluge of health reform regulations and requirements makes it easy to overlook a fundamental fact: Health reform directly impacts your plan enrollees, and how they react directly impacts your plan. Do you know what your enrollees are planning to do? Do they know what you are planning to do? If health reform confuses you, imagine how your enrollees must feel. They are about to be bombarded by messages from private exchanges, public exchanges, navigators, and brokers. What are they hearing from you? In this webinar, we will explain how to establish two-way communication with your enrollees; what you want to communicate; and what you want to learn from them. Don’t overlook this key facet of health reform planning and preparation. For more information, please visit: http://www.healthdecisions.com

Advertisement
Advertisement

More Related Content

Viewers also liked (20)

More from Si Nahra (19)

Advertisement

Recently uploaded (20)

Health Decisions Webinar: April 2013 enrollee communication

  1. 1. Presenter: Si Nahra, Ph.D., President April 25, 2013 The Most Overlooked Part of Health Reform: Enrollee Communications
  2. 2. 222 About Health Decisions, Inc. Pioneering Specialists inPioneering Specialists in Group Health CareGroup Health Care Post-Payment AdministrationPost-Payment Administration For Over 25 YearsFor Over 25 Years RespectRespect for Existing Proceduresfor Existing Procedures EmphasisEmphasis on Customizationon Customization FocusFocus on Solutionson Solutions Customer Philosophy
  3. 3. Individual Involvement From Passive Patient to Focal Point •Voluntary Benefits, Wellness, and Prevention •Open Enrollment Choices •Cost Sharing Now the Norm •Spending Accounts •HIPAA Data Ownership Copyright Health Decisions, Inc. 4/2013 3
  4. 4. Individual Involvement Copyright Health Decisions, Inc. 4/2013 4 Individual Mandate and Exchanges Play or Pay Testing based on individual 1. 50 FTE test based on individuals 2. Offer test made to individuals 3. Minimum Value tests cost sharing to individual 4. Affordability tests premium costs to individual Communications to Individuals W-2 every January Summary of Benefits Notice of Exchanges IRS filing in 2015 More to come… Obamacare is built around the individual
  5. 5. Individual Involvement Copyright Health Decisions, Inc. 4/2013 5 Ignore Individual at your own risk. Others will not. Rumors will abound. Private Exchanges Public Exchanges Navigators Brokers Media Reports Communication Avoids Confusion Making it Routine Maximizes Value
  6. 6. Enrollee Communications Copyright Health Decisions, Inc. 4/2013 6 1 2 3 4 5 6 7 8 9 10 11 12 W-2 Reports Open Enrollment Summary of Benefits Plan Year Status Quo
  7. 7. Enrollee Communications Copyright Health Decisions, Inc. 4/2013 7 1 2 3 4 5 6 7 8 9 10 11 12 W-2 Reports Open Enrollment Summary of Benefits Verification, Correction, COB Other? Satisfaction Survey Provider Survey Other? Plan Year Possibilities
  8. 8. Enrollee Communications Copyright Health Decisions, Inc. 4/2013 8 1 2 3 4 5 6 7 8 9 10 11 12 W-2 Reports Open Enrollment Summary of Benefits Verification, Correction, COB Other? What we are planning. What are you thinking? Satisfaction Survey Provider Survey Other? Plan Year Possibilities 2013 2014 2015 Planning Pay or Play? Options Billing/Payment Comparison Thinking Exchange Election Reactions Data sharing
  9. 9. Enrollee Communications Copyright Health Decisions, Inc. 2/2013 9 How? •Personalized communications •Multiple response options • Mail • E-mail • Fax • On-line •Staffed call center (not IVR) •Outbound calls •Follow-up mailings and reminders Have a plan.
  10. 10. 101010 Past Webinars Available Recordings of past webinars are available upon request, including: • March 2013– Why Cost Sharing is not Working • February 2013 – Loss of Fiduciary Control • January 2013 – Top 10 Do’s and Don'ts of Data Warehousing • December 2012 – Union Trusts: Health Reforms Most Overlooked Winner? • November 2012 -- Year-end Renewal and Bidding: Opportunities for Control and Savings • October 2012 – The 5 Most Important Things an Effective Dependent Audit Should Include • September 2012 - Old Question, New Twist: Is Self-funding Right for Your Group Health Plan? • August 2012 - Are You Ready to Manage Your Health Plan Costs? • June 2012 - Group Health Brokers’ Future: Disintermediation or Re-intermediation • May 2012 – Five Levers of Management Control • April 2012 – How the AMA Can Help You with Plan Oversight • March 2012 – Health Data Control • February 2012 – Health Reform: A Contrarian’s Perspective • January 2012 – The Road to 100% Transparency • December 2011 – 2012: What Does it Hold for Self-funded Health Plans? For more information, please visit www.healthdecisions.com
  11. 11. 111111 For More Information Contact si@healthdecisions.com 734-451-2230 Connect with me on LinkedIn Add me to your circles on Google+ Like us on FaceBook Follow us on Twitter

Editor's Notes

  • We want to pose initial questions to participants at this point: Are you a self-funded plan (choose one) __fiduciary __manager __advisor __administrator What is the approximate number of active employees in the self-funded plan you represent? __under 100 __100-1000 __1000 to 5000 __over 5000 What is the approximate number of retirees in the self-funded plan you represent? __ none __under 100 __100-1000 __1000 to 5000 __over 5000

×