Critical situations require a different type of designer. Here are the introduction from our session on #criticaldesign during the Service Experience Camp #SXC in Berlin November 18-19, 2016.

1. #SXC16 Open session
Design for critical situations
2016-11-18
#criticaldesign #SXC16

2. CRITICAL SITUATIONS REQUIRE A
DIFFERENT TYPE OF DESIGNER.

3. DESIGN FOR DEMANDING, PROFESSIONAL USERS.

4. 08/01/15
KEEPING THE HUMAN IN THE LOOP
ON SHIP BRIDGES

5. Fra 1 000 besøkende
til 70 000 på 6 år
02/11/15
CATERING FOR MASS TOURISM TO
THE NORWEGIAN WILDERNESS

6. SYSTEM DESIGN FOR RECENTLY
ARRIVED IMMIGRANTS

7. 15
MTO analysis

8. PROBLEM:
There have been a number of controversial police killings over
the last years, most notably in the US.
TASK
Solve this using service design at large.

9. Hypothesis:
All police officers are not racists.
15 minutes of
problem definition

10. Hypothesis:
All police officers are not racists.
15 minutes of
problem solving

12. CRITICALITY

13. DESIGNING IN CONTEXT CHANGES
THE PERSPECTIVE.

14. STAVANGER
@halogen_svg // stavanger@halogen.no // designsprint.works