1. GEETANJALI VIG
OBJECTIVE:
To work in the competitive and challenging environment so as to enhance my skills and
to implement efficient working methods for the betterment of organization
EXPERIENCE
Sep, 2012 to Mar, 2014: Dell International Services India Pvt. Ltd., Gurgaon
Customer Technical support Associate
Jan, 2011 to Aug, 2012: Convergys India service Pvt. Ltd., Gurgaon
Technical Support Officer
Optus – Australian ISP
Sep, 2009 to Oct, 2010: IBM DAKSH Business Process services Pvt. Ltd.,
Chandigarh
Customer Care Executive
Operations of City Bank process
July, 2008 to Aug, 2009: Anand Public School, Yamuna Nagar
Science and computer Teacher
Responsible for teaching 5th
, 6th
and 7th graders science and computer science.
Managed and monitored fairs and different competetions held in the school
EDUCATIONAL QUALIFICATIONS
2008- Masters of Science in Bioinformatics- 67% marks
D.A.V College, Punjab University, Chadigarh
2006- Bachelor of Science in Bioinformatics- 65% marks
M.L.N College, Kurukshetra University, Kurukshetra
2003- Sr.Secondary - 72% marks
Sacred Heart Convent School, Jagadhari, C.B.S.E
STRENGTHS
• Delivered excellent customer service over the phone to Australian and Indian
customers.
• Understanding the issue, analyzing it and providing first level technical support to
customers and following proper escalation procedure for new, unknown issues
and resolving them
• Consistently in the top 10 among techs on the production floor
• Notched up top scores in all performance metrics such as FCR, CSAT, AHT and
Billing Productivity
• Believes in speed and efficiency in execution.
402 HMT Layout
3rd Main, 3rd Cross,
Anand Nagar, Bangalore
560024
Mobile: 08095996667
Email: g_anjali6@yahoo.com

2. -2-
COMPUTER PROFICIENCY STRENGTHS
• Programming Language: C, C++, Core JAVA, PERL, Visual Basics 6.0, PL/SQL,
HTML
• Operating systems: Windows 8/7/XP
• Packages: MS-Office (Word, Excel, PowerPoint), Internet & E-mail operations
• Database: Relational Database Management System (RDBMS)
EXTRA CURRICULAR ACTIVITIES
• Participated in Inter school craft competition held on 7th
Nov. 1998 at Sant
Nischal Singh Public School.
• Stood Second in Art and Craft competition held in 1995 at Sacred Heart Convent
School.
• Participated in state level dance competition at Rewari, Haryana held in 1992
PERSONAL DETAILS
Date of Birth : 06th
June 1985
Marital Status : Married
Language Proficiency : English, Hindi and Punjabi
Strength : Highly motivated and a team builder
Willing to take up responsibilities
Hobbies : Reading and Internet browsing
DECLARATION
I hereby confirm that the information given above is true to the best of my knowledge.
Place: Bangalore (GEETANJALI VIG)