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Rethinking applications to improve customer experience

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As customers look to transform their business, one key focus area is their application landscape. In order to maximize the business value of digital enablement and to improve the overall customer experience, Fujitsu helps customers rethink their application estate by transforming and migrating them to future-proof solutions, optimizing processes using advanced analytical tooling and automation. For example, the next wave of automation is the introduction of ‘virtual colleagues’. Software robotic solutions improve our internal processes and enhance our human workforce, freeing them of low-value repetitive tasks in order to focus on creative and high-value tasks. We will explain the art of the possible and how Fujitsu has implemented RPA - Robotic Process Automation - for a customer.

Speaker:

Ron Commandeur
Application Transformation Proposition Manager EMEIA
Fujitsu

Christopher Gaskin
Global Application Transformation - Global Offering Centre Lead
Fujitsu

Published in: Technology
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Rethinking applications to improve customer experience

  1. 1. 0 © Copyright 2017 FUJITSU Fujitsu Forum 2017 #FujitsuForum
  2. 2. 1 © Copyright 2017 FUJITSU Rethinking Applications to Improve Customer Experience Chris Gaskin Senior Director, Digital Application Technology Division, Service Technology Unit, Global Delivery Group Ron Commandeur EMEIA Application Transformation Proposition Manager, Strategy Portfolio & Innovation, Business & Application Services EMEIA
  3. 3. 2 © Copyright 2017 FUJITSU Everything’s Changing in Today’s Hypercompetitive World Applications are the lifeblood of every business... and the catalyst for change. 2 © Copyright 2017 FUJITSU
  4. 4. 3 © Copyright 2017 FUJITSU Are you Ready? 70% of IT decision-makers believe that less than half of their current applications can support the future digital strategy of their organization. Pierre Audoin Consultants (PAC) 3 © Copyright 2017 FUJITSU
  5. 5. 4 © Copyright 2017 FUJITSU To Accelerate your Future  Advanced Analytics  Internet of Things  Digital Business Platforms  Machine Learning and Artificial Intelligence  Virtual and Augmented Reality 4 © Copyright 2017 FUJITSU
  6. 6. 5 © Copyright 2017 FUJITSU Driving Today’s Transformation 5 © Copyright 2017 FUJITSU Mastering Business Innovation Mastering Wellbeing & Compliance Mastering Customer Experience Mastering Enterprise Productivity
  7. 7. 6 © Copyright 2017 FUJITSU To Tackle Disruption 6 © Copyright 2017 FUJITSU
  8. 8. 7 © Copyright 2017 FUJITSU Accelerating Velocity into Tomorrow With tomorrow all about change, Fujitsu has an aggressive focus on speed. 7 © Copyright 2017 FUJITSU
  9. 9. 8 © Copyright 2017 FUJITSU You Need a Complete Solution End-to-end services for transforming and optimizing customer’s application, business processes and services landscape Orchestration & Monitoring Development, Management & Testing Automation Insights & Consulting Modernize & Integration Artificial Intelligence Customer Experience Disruptive Ideas Mixed Reality 8 © Copyright 2017 FUJITSU
  10. 10. 9 © Copyright 2017 FUJITSU  Application Discovery  Consulting  Business Process Discovery  Assessments Providing Key Insights The more we know, the faster we can travel. 9 © Copyright 2017 FUJITSU
  11. 11. 10 © Copyright 2017 FUJITSU Modernize your IT Estate Modernizing applications, data and integrations by moving them to a future proof technology stack. 10 © Copyright 2017 FUJITSU
  12. 12. 11 © Copyright 2017 FUJITSU Implementing DevOps Principles Agile and industrialized process, using proven tools and automation, to drive rapid outcomes 11 © Copyright 2017 FUJITSU
  13. 13. 12 © Copyright 2017 FUJITSU Platform Orchestration and Monitoring Any app to any cloud – simplifying application services migration 12 © Copyright 2017 FUJITSU
  14. 14. 13 © Copyright 2017 FUJITSU Adopt Automation Process optimization and robotic process automation 13 © Copyright 2017 FUJITSU
  15. 15. 14 © Copyright 2017 FUJITSU Add Intelligence to you Environment  Analytical Solutions  Machine Learning  Chatbots  Cognitive Services  Leveraging Fujitsu and Market Services 14 © Copyright 2017 FUJITSU
  16. 16. 15 © Copyright 2017 FUJITSU Implementing Mixed Reality Solutions Exploring virtual and augmented reality to dramatically improve the user experience. 15 © Copyright 2017 FUJITSU
  17. 17. 16 © Copyright 2017 FUJITSU Accelerating Innovation @ Altamira This company provides real estate investment services, totaling over 49,000 assets with value over €50bn, for several clients including financial institutions and investors. 16 © Copyright 2017 FUJITSU
  18. 18. 17 © Copyright 2017 FUJITSU Challenges Risks of Errors Many Human Interactions Labor Intensive 17 © Copyright 2017 FUJITSU
  19. 19. 18 © Copyright 2017 FUJITSU Outcomes Fujitsu deployed an RPA solution as a SaaS cloud-based solution connecting with on-premises services via a S2S VPN. Five Weeks Improved Customer Experience Cost Reductions Four Use Cases 18 © Copyright 2017 FUJITSU
  20. 20. 19 © Copyright 2017 FUJITSU Partnering with Fujitsu Co-creation Automation Best-of-breed global partner ecosystem 19 © Copyright 2017 FUJITSU
  21. 21. 20 © Copyright 2017 FUJITSU Next Steps Come to our booth at the Enabling Digital zone Or contact us at application.transformation@ts.fujitsu.com 20 © Copyright 2017 FUJITSU
  22. 22. 21 © Copyright 2017 FUJITSU Fujitsu Sans Light – abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 ¬!”£$%^&*()_+-=[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüýþ ÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–—―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl Fujitsu Sans – abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 ¬!”£$%^&*()_+-=[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúûüý þÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–—―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl Fujitsu Sans Medium – abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 ¬!”£$%^&*()_+-=[]{};’#:@~,./<>?| ©¨~¡¢¤¥¦§¨ª«»¬- ®¯°±²³µ¶·¸¹º¼½¾¿ÀÁÂÃÄÅÇÈÆÉÊËÌÍÎÏÐÑÒÓÔÕÖ×ØÙÚÛÜÝÞßàáâãäåæçèéêëìíîïðñòóôõö÷øùúû üýþÿĐıŒœŠšŸŽžƒʼˆˇˉ˙˚˛˜˝·-‒–—―‘’‚“”„†‡•…‰‹›‾⁄⁰⁴⁵⁶⁷⁸⁹₀₁₂₃₄₅₆₇₈₉€™Ω→∂∆∏∑−√∞∫≈≠≤≥⋅■◊fifl

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