As customers look to transform their business, one key focus area is their application landscape. In order to maximize the business value of digital enablement and to improve the overall customer experience, Fujitsu helps customers rethink their application estate by transforming and migrating them to future-proof solutions, optimizing processes using advanced analytical tooling and automation. For example, the next wave of automation is the introduction of ‘virtual colleagues’. Software robotic solutions improve our internal processes and enhance our human workforce, freeing them of low-value repetitive tasks in order to focus on creative and high-value tasks. We will explain the art of the possible and how Fujitsu has implemented RPA - Robotic Process Automation - for a customer.
Application Transformation Proposition Manager EMEIA
Global Application Transformation - Global Offering Centre Lead
Transformation is a business imperative – today’s applications estates cannot support the business tomorrow (reference PAC findings).
But it’s no simple task. According to Andy Kyte from Gartner, applications transformation “is the third rail of IT” (you touch it, you die). It can be very expensive, complex and there’s a lot of risk involved.
According to Andy, most organizations are simply paralyzed. They know the portfolio cannot deliver what they need but the transformation and risk is enormous.
The applications estates of any medium or large organization is a complex mix of old, not so old, and new. Having already been through a process of modernization over the past two decades, many of the older applications running today are considered too business critical to touch – consider the financial apps running on mainframe environments. But even relatively modern applications may not have been designed to address the kind of disruption we have seen over the past 12 months – the pace of which will only increase as we move to 2020 and beyond.
And every application has a huge amount to do – outside of its core function. It must support:
New interfaces / customer experience Multi-platform / multi-technology Increased update & release frequency Increased levels of automation Visual & model-driven application development & orchestration Increased security requirements Modern analytics and monitoring insights
The question then is how to do it – embedding velocity to speed change across the business, while reducing risk and containing cost.
If we look at what are customers are telling us, on one hand we have this drive for agility and innovation from the business – to leverage exciting developments in technology to embrace new models and opportunities.
New digital platforms, advanced analytics, machine learning and artificial intelligence are driving efficiency, and business performance. At the same time, augmented and virtual reality, and the Internet of Things, bring new and exciting ways to connect to the world around you.
On the other we have the need to contain or reduce costs across the business.
To achieve successful transformation, both these areas need to be addressed.
To understand understand the true value in of Applications Transformation, we need to look again at what the what the business wants (and what it needs to master):
Business Innovation: Unlocking opportunities for ongoing competitive advantage, establishing new business models to target markets, attract customers, and launch products and services.
Customer Experience: Attracting, engaging and delighting customers –face-to-face, across multiple channels and through intermediaries.
Enterprise Productivity: Empowering employees to work in new ways and become more productive, through flexible organizational models and automated processes, enabled by adaptive technology.
Wellbeing and Compliance: Ensuring the wellbeing of your customers, employees and partners, and remaining legal and compliant, to safeguard your reputation and protect your bottom-line.
It’s our mission to help you do just that in each of them– quickly and smartly. We work with customers in each of the domains to enable digital transformation and ensure that you get the right processes and technologies to suit your objectives and culture. And if your culture needs to change – we’ll tell you and help you change it.
Getting this right begins at the application layer – because it is applications that support the ‘enabling’ business processes to deliver against these objectives.
Success today also requires we plan for tomorrow.
And tomorrow is all about speed – of social, market, business and technological change.
The innovations we’ve already touched on – AI, Machine Learning, IoT and on into Mixed Reality will dramatically accelerate business problem solving…
Utilizing fast-fail and rapid development environments will dramatically reduce time to realisation – of a host of new services to leverage the disruptive innovations and models we are already seeing with technologies such as bitcoin.
Updates become a continuous, automated function, with hundreds of apps updating everyday (rather than a single app update each week/month).
It’s not just the advanced tooling, the increasing volumes of data delivered by IoT, will lend deep levels to AI and machine learning processes able to define (and even devise) new solutions to customer problems. These systems will run in the background – informing new applications, and uncovering new opportunities.
Where IT will largely be consumed from the cloud.
It’s a future where the aggressive focus on speed will deliver a new paradigm in customer responsiveness and business agility.
And it’s a future that Fujitsu can help you deliver. Our portfolio deliver today and for tomorrow – keeping you ahead of the curve.
A end-to-end approach to applications transformation – focusing on 7 key building blocks – that takes you from understanding your applications environment today to delivering an agile environment for tomorrow.
It’s an approach that delivers continuous improvement – delivering short term wins while strategically building an applications environment that leverages the latest technologies and approaches to support wider business transformation.
And, of course, sometimes it is a case of small tweak rather than major change…
End-to-end services for transforming and optimising customer’s application, business processes and services landscape
(the hear and now is left and balance will move as mature – and making everyone ready for the future (animate)
Consultative services for portfolio analysis, application analysis
Our clients expect real-time feedback and short term action – to reduce time to value to deliver rapid transformation programmes. Our Insights and Consulting services enhance manual consulting processes with automated discovery – making use of data in order to learn and improve.
Our services encompass:
Application discovery Consulting frameworks Automated process discovery Assessment (value assessments / Hybrid IT 7x7)
Modernising applications, data and integrations by moving them to a new future proof technology stacks & platform or enhance/improve existing solutions
Our Modernization and Integration services include:
Database Transformation Document Transformation API Transformation Cloud Transformation Office Transformation Mobile Transformation Mainframe Transformation Open Source Transformation
Consulting and implementation of DevOps processes, tooling, ways of working
By transforming IT to support lean innovation, we deliver fast, iterative projects that help customers deliver new experiences, connect end-to-end processes and deliver a risk and evolutionary approach to digital change.
Agile and industrialised process using proven tools and automation in order to drive rapid outcomes, helping achieve the vision for the customer Modular 4 stage approach – join the journey where you want to – leave where you want to Each stage is made up of XpressBlocks – tightly defined packages of work that are market priced, and have clearly defined inputs, deliverables and outcomes Blend of business and technical capabilities, fused to deliver the range of outcomes sought Each component separately costed to facilitate selection of only those elements required Standard, simple commercial framework, ensuring efficient and smooth engagement
Simplifying application services migration to hybrid cloud target environments.
Moving customers rapidly towards the ‘consumer everything’ model of it, our proven approach to platform orchestration and migration enables customers to rapidly stand up hybrid cloud environments – then build/migrate applications and services in a secure and trusted environment.
Ushare makes it more efficient to build, migrate and deliver applications and systems for multi-cloud environments.
Supported by the Uforge AppCenter - Unified application delivery platform for hybrid IT and enterprise DevOps, and Uforge Marketplace - White-labelled infrastructure platform for building trusted enterprise app stores and cloud ecosystems.
Making DevOps simple and reusable, with unique software templating for multi-cloud governance, our migration services ultimately deliver any app to any cloud.
Provide end-to-end process optimization & streamlining
Delivering increase business agility and provide tangible value: To reduce costs To reduce errors and improve quality To stay competitive Use human resources for the right value added tasks Employee & customer satisfaction
Technology advancements speed up rapid market adoption and awareness
As AI matures, our Zinrai platform delivers sensing and recognition, knowledge processing and decision and support – all underpinned by machine learning to make it simple to build learning models and distribute them to edge devices.
As we bring the platform to market, we also leverage alternative solutions to deliver back real (and continuous) business value.
Note. This slide will require a clear understanding of the platform to enable effective communication here.
Technology is getting mature enough for business usage. We need to explore virtual and augmented reality functionality to enhance existing business solutions. It will drastically change and improve user experience. New functions will be made available to transform business (collaboration) models, business processes and the workplace
At the heart of our approach is simple concept: co-creation.
We have broad experience in bringing together business expertise and digital technology through our global partner ecosystem. We’ll help you master applications transformation through an end to end approach that delivers on your objectives while reducing risk and addressing costs.
At the heart of our approach is simple concept: co-creation. Working with you to deliver on your IT and business objectives Our highly automated, intelligent approach adds the velocity your IT department needs to transform your applications quickly, safely and cost-effectively Comprehensive global technology (platform and applications) partnerships
Rethinking applications to improve customer experience