Personal Information
Organization / Workplace
Geneva Area, Switzerland Switzerland
Occupation
Customer Engagement Manager & Senior Consultant
Industry
Technology / Software / Internet
About
"Use your best judgment in whatever you do"
Enthusiast and dynamic professional with deep experience in managing customer-vendor relationship, operational environments and IT projects delivery. Ten years of experience providing value-based service governance and project management through ITILv3, Prince2, Six Sigma mechanisms.
BUSINESS DOMAINS
• IT Consulting
• Luxury goods
• International organisations
• International business schools
• Telecommunications
CORE SKILLS - IT service gouvernance
• Service management processes maturity assessment and recommendations
• Service management processes new implementation
• Global customer - vendor relationship management
CORE SKILLS - Test manag...
Tags
value
trust
service management
leadership
customer relationship management
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