Differentiate their products and service

Enhance customer experience

Achieve greater operational efficiency

Addresses core banking, wealth management, CRM, Islamic banking and treasury requirements of retail, corporate and universal banks worldwide.

Empowers banks in over 131 banks across 65 countries with multiple sales, service and marketing channels including e-banking, mobile banking and call centers.

Strong innovation-facilitator

Agile operations ensuring lesser vendor dependency and faster adaptability to changing environment

Unified view of customer across solutions enabling robust cross-sell framework

Improved cross-sell framework by leveraging a unified 360° view of the customer

Increased operational efficiencies enabled by Straight Through Processing(STP)

Higher collaboration by leveraging the multilingual web-based single repository of information

Provides banks tremendous flexibility to extend product portfolio and customize solution according to requirements, thereby enhances agility and helping to identify new opportunities and roll out new products

Robust security

Higher business agility which helps banks identify new opportunities and roll out new products

Robust security framework

Lower total cost of ownership

Lowered Total Cost of Ownership (TCO), proven scalability and robust performance for both conventional and Islamic banking

A robust integration framework which leads to reduced turnaround time

Leverages Infosys mConnect to provide a context-agnostic view to the transaction server and include various customer segments

Reduced integration costs by leveraging common interface messages, maintenance and deployment costs

Full STP for all supported instruments and a powerful integration framework ensures higher operational efficiency

Flexibility to tailor solutions and create new product flavors and addition of innovative functionalities and features enables banks to easily enhance their product portfolio

Increased process efficiencies and collaboration through automation

Enhanced customer value through analytical insights that facilitate effective cross-sell and up-sell and improved stickiness

Reduced time to market by leveraging predefined data mapping, extraction programs and data aggregation outputs

Greater service efficiency

Sustained cross-sell framework for banks to aggressively explore opportunities

Aggressive customer acquisition and improved cross-sell framework

Maximizes service efficiencies and cost rationalization, facilitates reduction in service distribution and transaction costs

Robust security features

The additional comfort of human intervention, through video, audio and data communication, creates a truly satisfactory customer experience

Robust inclusivity framework extends the reach of banks’ services to various customer segments, including under-banked and unbanked communities

Ease of operation through spot-registrations and customer on-boarding in online and offline mode

Robust security features like fingerprint-based biometric authentication, URL encryption, referral URL check and session management

Increased ROI is a direct result of the reduced downtimes on mission critical modules and complete automation of Finacle solutions’ monitoring

Improved performance by managing operational data and relieving OLTP and other transactional systems at the bank off the load

Data fidelity for improved strategy