Personal Information
Organization / Workplace
Greater Jakarta Area, Indonesia Indonesia
Occupation
Head of Customer Experience at PT. XL Axiata Tbk
Industry
Telecom / Mobile
About
More than 12 years Experience in telecommunication.
Experienced in setup new business stream or focus unit in telecommunication industry, such as Corporate segment services, Internet-Data Business, Value Added Services (VAS), Telco service Merger and Service Experience (Telco UX) Management with main role are bridging business requirement vs IT/Network capabilities and drive implementation with focus on customer experience.
Specialties & skills:
User Experience (UX , mainly on Telco industry)
Merger strategy for multiple services (eg. company merger)
Multi Touch Point Management & Customer Interaction Analytics
Product Development in Internet-Data, Value Added Service and Wired/Wir...
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Personal Information
Organization / Workplace
Greater Jakarta Area, Indonesia Indonesia
Occupation
Head of Customer Experience at PT. XL Axiata Tbk
Industry
Telecom / Mobile
About
More than 12 years Experience in telecommunication.
Experienced in setup new business stream or focus unit in telecommunication industry, such as Corporate segment services, Internet-Data Business, Value Added Services (VAS), Telco service Merger and Service Experience (Telco UX) Management with main role are bridging business requirement vs IT/Network capabilities and drive implementation with focus on customer experience.
Specialties & skills:
User Experience (UX , mainly on Telco industry)
Merger strategy for multiple services (eg. company merger)
Multi Touch Point Management & Customer Interaction Analytics
Product Development in Internet-Data, Value Added Service and Wired/Wir...