Elena Leichardt
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Personal Information
Organization / Workplace
Miami/Fort Lauderdale Area United States
Occupation
Manager, Customer Experience
Industry
Telecom / Mobile
About
• Developing and executing CX strategy • Translating customer experience data into actionable insights • Describing the current state of the customer journey, identifying areas critical to the customer and determining key drivers of satisfaction and retention • Improving the overall effectiveness of the customer satisfaction measurement program by providing business requirements for data processing, report design and questionnaire design • Acting as a liaison with IT to design the most efficient data transfer and survey process.
Contact Details
Tags
research plan customer experience journey market research
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Presentations

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Market research DIY Elena Leichardt

9 years ago • 733 Views
Personal Information
Organization / Workplace
Miami/Fort Lauderdale Area United States
Occupation
Manager, Customer Experience
Industry
Telecom / Mobile
About
• Developing and executing CX strategy • Translating customer experience data into actionable insights • Describing the current state of the customer journey, identifying areas critical to the customer and determining key drivers of satisfaction and retention • Improving the overall effectiveness of the customer satisfaction measurement program by providing business requirements for data processing, report design and questionnaire design • Acting as a liaison with IT to design the most efficient data transfer and survey process.
Tags
research plan customer experience journey market research
See more