Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Director, Customer Success
Industry
Technology / Software / Internet
About
Working at DataRobot.com I manage the end to end customer journey. As a team we are relentlessly focused on the success of our customers' initiatives. I advocate for and integrate customer innovation into our everyday culture and work. I help to define and organize all customer service functions and key performance indicators. Thus I incorporate data driven customer analytics decisions balanced with qualitative feedback to continuously innovate for the customer experience.
Specialties: Statistical forecasting and data mining, IT service management, Customer Service process improvement and project management, business analytics
Tags
marketing analytics
marketing
sports metrics
baseball analytics
social media
fan engagement
sports analytics
analytics
See more
Presentations
(1)Personal Information
Organization / Workplace
Greater Boston Area United States
Occupation
Director, Customer Success
Industry
Technology / Software / Internet
About
Working at DataRobot.com I manage the end to end customer journey. As a team we are relentlessly focused on the success of our customers' initiatives. I advocate for and integrate customer innovation into our everyday culture and work. I help to define and organize all customer service functions and key performance indicators. Thus I incorporate data driven customer analytics decisions balanced with qualitative feedback to continuously innovate for the customer experience.
Specialties: Statistical forecasting and data mining, IT service management, Customer Service process improvement and project management, business analytics
Tags
marketing analytics
marketing
sports metrics
baseball analytics
social media
fan engagement
sports analytics
analytics
See more