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Mitigating Legal Risk with HR Case Management


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In this webinar, labor and employment attorney Clay Hartmann will offer his expert advice on how to ensure a consistent approach to handling and documenting grievances that will help you prevent and prepare for employment-related lawsuits. Join us to learn:
• How to use technology to ensure a consistent approach to handling and documenting grievances
• What common ER practices lead to mishandling of employee grievances
• How to use HR Case Management to identify and improve weak business processes
This must-attend webinar will help ensure that your ER department has a solid process in place for handling grievances and can easily provide documentation of an employee’s interactions with ER should your organization be faced with a lawsuit.

Published in: Technology, Business
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Mitigating Legal Risk with HR Case Management

  1. 1. Mitigating Legal Risk with HR CaseManagementJanuary 12, 2012
  2. 2. Who is Dovetail? Dovetail is a leader in employee and customer support software enabling organizations to:  reduce administrative costs,  increase productivity,  and improve service delivery.Customer Snapshot: 17 February 2012 © 2012 Dovetail Software 2
  3. 3. Speaker Introduction Clay Hartmann Russ Resslhuber Attorney & Consultant Director of Product Management The Hartmann Firm Dovetail Software17 February 2012 ©2012 Dovetail Software 3
  4. 4. Cost of being unprepared # of claims filed in 2011: 99,947 Employers that have faced a lawsuit in the past 5 years: 6 out of 10 Average Defense Cost: $45,000 Median Pay Out: $218,000 Potential Cost of 1 claim: $263,000 Sources: 2010 & 2011 EEOC Reports. Seventh Annual Workplace Class Action Litigation Report, Seyfarth Shaw LLP; Department of Labor. 2011 SHRM Employment Law Update March 1, 2011. www.shrm.org17 February 2012 ©2012 Dovetail Software 4
  5. 5. Legal Process Trial $$$$$ Summary Judgment $$$$Employee Counsel is Company is Discovery files a obtained summoned & Pre-trialcomplaint or notified Settlement $$$ Complaint $ withdrawn Evidence is collected ER Department contacted 17 February 2012 ©2012 Dovetail Software 5
  6. 6. #1 Mistake ER MakesInconsistency:  Different employees experience different rules  No record of how issues were resolved/handled in the past  Decentralized ER organizations handle issues differently  ER advisors use different processes/policies to handle issues17 February 2012 ©2012 Dovetail Software 6
  7. 7. Building your Grievance Process Example: Employee has an Employee discusses Yes Issue resolved Issue issue issue with parties informally, no further Resolved? involved action required No Employee contacts HR/ER reviews and Yes Grievance HR/ER, Stage 1 of Grievance addresses grievance resolved, no further Process begins Resolved? within m days action required No Employee GP board or director appeals, Stage 2 of reviews appeal and Grievance closed Process begins rules within n days17 February 2012 ©2012 Dovetail Software 7
  8. 8. Grievance Case Management Communication Documentation Automation  Notification  Policy/Procedure/Process Implementation  Integration Analytics/Process Validation17 February 2012 ©2012 Dovetail Software
  9. 9. Questions?17 February 2012 ©2012 Dovetail Software
  10. 10. Next Steps Visit our Resource Center: Next Webinar: 10 Ways to Nurture your New Hires  Topic: Onboarding Best Practices  Date: February 16, 12pm CT  Guest Speaker: Morgan Hoogvelt Dovetail Contact Information:  Website:  Twitter: @dovetail  Blog:  Phone: (800)684-2055  Email: info@dovetailsoftware.com17 February 2012 ©2012 Dovetail Software 10