1. ‘ Making information more accessible’

5. Alternative formats at VST Audio tape/CD Braille Modified large print Electronic text format, ETF

15. Why the need for alternative formats? Users are becoming more aware of their rights under the Disability Discrimination Act. Service providers are proactively marketing their efforts to become DDA compliant and achieve best practice. In-house facilities may not be adequate to meet the requirements of the customer base. It provides a valuable element in a coherent CSR strategy. A fully integrated solution can take away the fear of legal action or serious customer complaint resulting in negative publicity. Adopting good practice in this area has commercial benefits through customer retention and acquisition.

17. Working with VST Management Information Text to Speech Digital Audio formats Scanning Electronic data transfer

18. Making Life more accessible through excellent customer service