1. honeymooners had the best
romantic stay ever therefore
we form part of the elite in
terms of honey-
moon locations in
Mauritius.
Volume 1, Issue 1
Nu Zurnal
ANGSANA BALACLAVA MAURITIUS
Angsana
The Angsana Brand has
been launched in the
year 2000 and is a
sister brand of Banyan
Tree and was created
to diversify the Banyan
Tree business to other
areas of hospitality.
The Angsana concept is
focused on modern
travellers in search of
style, authenticity and
vibrant enlivening ex-
periments. Angsana
Balaclava Mauritius
stands out of the Ang-
sana Brand lot as it
also offers the seclu-
sion required for hon-
eymooners resulting in
about 1,000 honey-
mooners in 2015 only.
Dear team,
In keeping with the man-
date of delivering memo-
rable service to our
guests - our key differenti-
ator - we just launched
with the HODs the build-
ing block vision to define
our priorities for 2016.
What has been worked
out will be shared with
you soon for your input
and implementation. This
creates a culture of con-
tinuous improvement to
identify and resolve ser-
vice gaps promptly to-
wards enhancing guest
experience.
Looking ahead at 2016,
we have top three priori-
ties. Our key focus will be
to maximize incremental
revenues especially for
F&B and Spa, gain mar-
ket share to lift up our
occupancy and to pro-
vide a truly exceptional
experience for our guests
to reach the TOP 10 in
TripAdvisor which is cru-
cial for our success.
Last but not least, we
have to develop our asso-
ciates by offering them a
real training platform. As
usual, I count on you all
to bring your best for the
Resort.
A Word from the GM
Newsletter Date: 5th March 2016
We have been awarded the
Travelers’ Choice award as
we are among the 10 best
Romance hotels in Mauri-
tius. On the 31st January
2015 we were at the 29th
position but we ended the
year at the 14th place.
How it works?
Our guests rate us and com-
ment on the service we have
provided from Front Office
to Housekeeping .
This year the most
common comment
has been that the

2. tion of what we have experienced
since. The spa is world class with
baths and sauna all included - I nor-
mally go mental where Four Season,
Shangri-La or Fairmont nickel and
dime extra "resort fees". None of that
here, it is all included. The staff are
not only perfectly trained but actually
genuinely nice people who really
want to not only solve
problems but have com-
mon sense and clearly
have been given liberty to
use this. We are on half
board and the food is also
amazing. My only COM-
PLAINT which is massive is "where do
I go from here??". I am genuinely con-
cerned no matter how much money I
want to spend somewhere else in the
world I may struggle to find the per-
fection (and they always surprise us
with little (free) treats we have
dropped in our laps throughout the
stay) we have had here. Take comfort,
you will get what you pay for. With-
out a doubt the best hotel experience.
I have rarely been inspired to write
feedback but I actually want to take
time on my holiday to show support
and say "Thank You" as I believe in
life, when people do the right thing it
should be acknowledged.
What can I say - rarely in life with high
expectations one is surprised and we
have been blown away. Despite being
3 hours late Yuvi met us immediately
when we arrived and with unbelieva-
ble grace and sensibility proposed a
solution. As I mentioned, I have been
to many "top ho-
tels" where the
staff hid behind
corporate - Yuvi
was nothing short
of perfect and his
approach was an
ideal representa-
The Table hereunder shows the ratings
(from 1 to 5) that we have received dur-
ing 2015. In Green is where we have
reached or gone beyond the target,
Black is where we almost reached target
and Red is where we were very far from
the set target. We started the year on a
4.59 and ended on 4.76 which is quite
good as the target was 4.70.
To be able to meet our guests expectations, the GM has introduced:
The Building Blocks. It consists of joining up all the HODs and brain
storming on the areas where the hotel has to improve and how to im-
prove them as a team.
Each HODs has taken ownership of a Block which will be reviewed on
a monthly basis. All the blocks make up a pyramid which will get us to
the Angsana Balaclava culture which is service excellence.
A dashboard has been created and displayed in the Briefing room with
the 12 key winning matrix to measure the progress and achievement..
During the year 2015, we have fed
orphans, planted trees, provided
school materials for children in need
but this year we want to do more.
And with your help, we will be able to
make a difference. Look out for the
upcoming events where we will keep
changing the world.
CSR is about what we, as a company,
as a whole can do to better our sur-
roundings. It can be in terms of the
environment, the people, the animals,
the plants or any element where we
can make a change. Although it says
CORPORATE, CSR starts with YOU
and ME as an US. United as one we
can do greater things that on our own
and it is our responsibility to help
those in need.
All Joenathan did was help him put his
shoes on
and from
the smirk
on the
little one’s
face: WE
could see
that it
made a
d i f f e r -
ence.
Best Review 2015
Guest Satisfaction
CSR ‐ Corporate Social Responsibility
Page 2 N u Z u rn a l V o l u me 1 , Iss ue 1
“Have been spoiled at
great places from Four
Seasons and beyond -
Angsana Mauritius is the
best I have seen
Building Blocks

3. Announcements
Mr. Abid Butt the Chief Executive
Officer of BTHR-Head Office will be
replaced by Mr. Des Pugson as
Managing Director, BTHR and SVP
Banyan Tree will be
opening 2 new ho-
tels from the new
and fourth brand Dhawa in China
(Bo’Ao) and Cuba (Santa Maria) in
September 2016. Dhawa targets
the those travellers who are in
search of distinctive experiences
and demand for stylish and unique
destinations. The hotel have been
created in such a way that design, com-
fort and technology come as a whole to
the guests.
MAD interest
Banyan Tree News
Photo of the Year
2015
Ladies and gentlemen, if
you ever need a
babysitter?
Here you go
Yousouf and Farchid:
always ready to help!
Page 3 N u Z u rn a l V o l u me 1 , Iss ue 1
Mr. Abid Butt Mr. Des Pugson
The MAD magazine is a
daily release which gives
us news about what is
happening in the Banyan
Tree world. We receive
updates in changes in
administration, on special
events and on new
brands being launched.
We also receive daily
quotes which help us in
not only our daily activi-
ties while working but
also in our lives.
Here are some of the
quotes:
“In all things it is better
to hope than to des-
pair.” Van Goethe
“Character is like a tree
and reputation like a
shadow. The shadow is
what we think of it, the
tree is the real thing.”
Abraham Lincoln “
“We make our choices,
then our choices make
us.”
“I am not what hap-
pened to me. I am what
I choose to become.”
Carl Gustav Jung
“Quiet people have the
loudest minds.” Stephen
Hawking
“Great things in busi-
ness are never done by
one person. They are
done by a team of peo-
ple.” Steve Jobs

4. Top Up seller for January 2016We like good jokes!
I didn’t know! Did you?
- Unless food is mixed with saliva you can't taste
it
- Honey is the only natural food which never
spoils
- A giraffe can clean its ears with its 21 inch
tongue
- Grapes explode when you put
them in the microwave
- Only female mosquitoes bite
- My dog used to chase
people on a bike a lot. It got so bad,
finally I had to take his bike away.
- Me and my wife decided that we don't
want to have children anymore. So
anybody who wants one can leave us
their phone number and address and we
will bring you one
- "I wasn't that drunk yesterday" "Oh
boy you took the shower head in your
arms and told it to stop crying"
About Daryl.
We have ask his team
mates’ thoughts on him.
Let us see…
“Daryl is an efficient
young man. He always is
willing to go the extra
mile to get things done
and is eager to learn. It
has been a pleasure
working with him. I would say his best trait of
character is that he is a winner and a challenger.
He has the heart of a lion.”
“Daryl has proven to be committed by achieving and going beyond his
monthly upselling target. His approach to providing a pre-stay service
and all efforts put to providing a 5 star service has been rewarded. We
are proud that he has been awarded up seller of the month. Well done
Daryl! Keep up the great work!”
“No dream is too big, and no dreamer too small.”
With the associate entitlement, you can go in any Angsana or Banyan Tree in the
world.
Banyan Tree Al Wadi could be your next stop...