In discover Social Studio session, we did exactly that. Covering key concepts and playing with them live and with our audience, navigated around all the product including Social Studio Automate and all the tools there, and rather than telling you a story we created it together: from publishing to engaging, the power of what topic profiles can bring as is not only about managing your @mentions! and the ease of Analyze can make you look like a pro. Last but not least is how this sits with your 'everything else' Salesforce and the intricacies of the connector today, give it a vote: tiny.cc/socialstudio

1. Discover Social Studio:
The Product, The Use & The Connector
Ines Garcia

2. #CD19
I just want to say... hello!

3. #CD19
So happy to be here!

4. #CD19
Jargon
Topic Profiles
Sentiment Model Source Groups
Labels x 2 Engagement Macros

5. #CD19
Jargon
Topic Profiles
Sentiment Model Source Groups
Labels x 2 Engagement Macros

6. #CD19
Jargon
Topic Profiles
Sentiment Model Source Groups
Labels x 2 Engagement Macros

7. #CD19
Data Flow
AUTOMATELISTENING
Manual
Engagent
APEX
Standard
Objects
PUBLISHER
Agent
Facing UI
Social Networks Marketing Cloud Suite
Service Cloud

8. #CD19
I’m not going to tell you a story...

9. #CD19
May the demo god be with us

10. #CD19
I think, therefore I am

11. #CD19
Data Flow
AUTOMATELISTENING
Manual
Engagent
APEX
Standard
Objects
PUBLISHER
Agent
Facing UI
Social Networks Marketing Cloud Suite
Service Cloud

12. #CD19
Default Apex Class
Inbound
End
Update
Post &
Persona
Create
Contact &
Persona
Find Post on
Recipient &
Persona
Create /
Update /
Reopen
Case
Associate
Post to
Existing
Case
Existing Post?
New Persona?
Case Exists?

13. #CD19
Improvements Needed!
tiny.cc/socialstudio

14. #CD19
tiny.cc/socialstudio

15. #CD19
Social Studio API
tiny.cc/socialstudio
developer.salesforce.com/docs/atlas.en-
us.api_social.meta/api_social

16. #CD19
🤪
tiny.cc/socialstudio

17. Thank you!