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How Scrum saved the day
for Knowledge
Management
Chuck Aikman – Manager, Knowledge Management
CSM, CSPO
Here I am to save the day!!!
An agile approach
• Introduced to scrum/agile in May 2013
– Trained team on scrum in June 2013
– Started sprint 1 on June 27, 2013
– First release for user testing Dec 20, 2013
– Production release June 15, 2013
• Had set goal of “code on the ground” in one
year in Jan 2011
– Traditional project management (waterfall) didn’t
work
Waterfall vs. Agile
There’s a new kid in town…
What is Agile development?
• Iterative and incremental
• Requirements and solutions evolve
• Collaborative and self-organizing
• Adaptive planning
• Time-boxed approach
• Responsive
• Yes, there’s even a MANIFESTO!
– Individuals and interactions over processes and tools
– Working software over comprehensive documentation
– Customer collaboration over contract negotiation
– Responding to change over following a plan
Complex problems…
Highlights of Scrum
• A framework – not a silver bullet
• Rugby (scrimmage) – put the ball into play
• Values
• Benefits
• Impact
• MVP (lean approach)
• Process
Scrum values
Scrum benefits
Minimum viable product
Minimum viable product
• New search interface (web client)
– CAS support
– Responsive design
– Brand alignment
• New repository
– XML standard
– Robust metadata
– Live sync with Bell
Scrum process
The backlog
• Sprint – increment of work
– User stories
• Tasks, bugs, improvements
• Epics
• Backlog
– Grooming
– Estimating
– Captures feature requests
Impact on KMS
• Productivity, morale, effectiveness
• Focus shift
• Empirical data
• Manageable deliverables
• After 20 weeks (10 2-week sprints), we had
MVP!!!
Is it contagious?
Resources
• Local agile interest group agile-
development-l@iu.edu
• Hundreds of people across 1ITIU now
adopting it
• http://www.scrumguides.org/
• https://www.scrumalliance.org/
Resources
• Lots of books, even on Books 24/7
• Agile product ownership in a nutshell -
https://www.youtube.com/watch?v=502ILH
jX9EE
• Cynefin framework (problem spaces)
https://www.youtube.com/watch?v=N7oz3
66X0-8
• Chuck Aikman – caikman@iu.edu

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How Scrum saved the day for Knowledge Management

  • 1. How Scrum saved the day for Knowledge Management Chuck Aikman – Manager, Knowledge Management CSM, CSPO
  • 2.
  • 3. Here I am to save the day!!!
  • 4. An agile approach • Introduced to scrum/agile in May 2013 – Trained team on scrum in June 2013 – Started sprint 1 on June 27, 2013 – First release for user testing Dec 20, 2013 – Production release June 15, 2013 • Had set goal of “code on the ground” in one year in Jan 2011 – Traditional project management (waterfall) didn’t work
  • 6. There’s a new kid in town…
  • 7. What is Agile development? • Iterative and incremental • Requirements and solutions evolve • Collaborative and self-organizing • Adaptive planning • Time-boxed approach • Responsive • Yes, there’s even a MANIFESTO! – Individuals and interactions over processes and tools – Working software over comprehensive documentation – Customer collaboration over contract negotiation – Responding to change over following a plan
  • 9.
  • 10. Highlights of Scrum • A framework – not a silver bullet • Rugby (scrimmage) – put the ball into play • Values • Benefits • Impact • MVP (lean approach) • Process
  • 13.
  • 15. Minimum viable product • New search interface (web client) – CAS support – Responsive design – Brand alignment • New repository – XML standard – Robust metadata – Live sync with Bell
  • 17. The backlog • Sprint – increment of work – User stories • Tasks, bugs, improvements • Epics • Backlog – Grooming – Estimating – Captures feature requests
  • 18. Impact on KMS • Productivity, morale, effectiveness • Focus shift • Empirical data • Manageable deliverables • After 20 weeks (10 2-week sprints), we had MVP!!!
  • 20. Resources • Local agile interest group agile- development-l@iu.edu • Hundreds of people across 1ITIU now adopting it • http://www.scrumguides.org/ • https://www.scrumalliance.org/
  • 21. Resources • Lots of books, even on Books 24/7 • Agile product ownership in a nutshell - https://www.youtube.com/watch?v=502ILH jX9EE • Cynefin framework (problem spaces) https://www.youtube.com/watch?v=N7oz3 66X0-8 • Chuck Aikman – caikman@iu.edu

Editor's Notes

  1. Poll the audience… break the ice… How many saw the lunar eclipse this morning? How many have heard of agile? Scrum? Kanban? XP? How many are developers? How many are project managers? Product owners?
  2. Why change? Houston, we have a problem… it IS broken! Trying to comprehensively solve complex problem holistically will give you (and everyone around you) ulcers! You can’t turn the Titanic quickly… Do you want to succeed or fail?
  3. Intro – purpose of session – sharing how this process helped salvage the project of building a replacement for the KB. Adopting agile was like the dawn of a new day.
  4. On June 27, 2013 we started our first sprint! One year and 25 sprints later, we had finally executed on the goal of “code on the ground in a year” (a goal initially set in Jan 2011 – by the way). Once we focused, adopted scrum, and started sprinting — that all changed! In fact, we shared the STG URL out to the Support Center and Client Services and Support managers on Dec 20, 2013 – less than 6 months! That was “code on the ground” — we had working software that we had enough confidence in, to allow testing. As you all know, we went production on June 15, definitely making production in less than one year. It is also significant that in the first year of Scrum and being agile, that over 100 training seats for CSM or CSPO have been conducted here at IU, and we’ve been able to spread the discussion of agile development within the organization, and the university.
  5. Forces you to chunk the work – eating the elephant one piece at a time Many characteristics Many, many resources available
  6. The problem with complex problems We deal with complex problems, and many unknowns Best method for complex problem space? Probe-Sense-Respond (repeat)
  7. In a nutshell… More than one flavor of facilitating agile… We chose Scrum!
  8. A framework Not a silver bullet Not for every problem Define Overview
  9. Explain how it impacted our thinking on KMS Flipped it inside out Deliver value to most customers first Eat away at the elephant
  10. What it looks like Daily scrum (reset – put the ball into play) What did you do yesterday? What are you going to do today? What impediments? Scrum Master is servant leader – enable success, don’t dictate
  11. Broad adoption throughout 1ITIU Scrum/Agile brown Bag Series