2. PLAN DO implementing
your
plan
Measuring
performance
Investigating
accidents/
incidents/
near misses
Managing
Risk
Responsibly
Reviewing
performance
Learning
lessons
Policy
Planning
Risk
profiling
Organising
ACT CHECK
QBE – An introduction to Casualty Risk Solutions
Throughtailoredrisksolutionswe
supportourclientstopositivelyinfluencethe
frequency,severityanddefensibilityofclaims
It should come as no surprise that organisations that suffer serious losses typically have
failings in their risk culture, risk management systems and processes. Conversely, best
practice clients facilitate and engage in the processes of sensible risk management.
We encourage the necessary organisational culture, structure, systems and strategies
for clients to manage their insured exposures whilst also meeting their moral, legal and
financial obligations.
We provide a suite of services, from expert advice and guidance to tailored ‘risk-based’
improvement programmes. Everything we do is focussed on our clients and creating
bespoke solutions that meet their business needs.
3. Clients can access our bespoke risk
management services including a supported
and tailored liability risk evaluation and
improvement programme from site surveys
to our market leading Risk Management
Essentials Questionnaire (RMEQ).
QRisk is our innovative client risk management system which supports a number of
our service offerings and can provide you with valuable management information
that can also be shared with your broker e.g:
Our client value services include:
• Claims analysis and defensibility advice
• Bespoke training sessions to help communicate
key liability risk messages
• Risk management events and specialist
workshops
• Best practice advice via our Risk Management
Standards and Issues Forum guidance
documents
• Rehabilitation Services, Claims Handling &
Investigation and Legal Advice.
Access to exclusive benefits from innovative best
practice suppliers including specialists in:
• Machinery Guarding Safety and Compliance
• Health & Safety Management Systems
• Manual Handling Solutions
• Engineering Safety Solutions
• eLearning Health & Safety Training.
• RMEQ – Risk Management Essentials Questionnaire,
allows you to evaluate your strengths and weaknesses
against recognised good liability risk management
practice. Your evaluation will be discussed and
validated by your dedicated QBE Risk Manager to
enable further improvement of your liability
risk profile.
• Liability Stewardship Report – where we co-ordinate
a survey programme within your organisation, our
stewardship report will benchmark performance,
identify risk trends and provide a supported risk
improvement plan.
• Bespoke self assessment questionnaires – where
you have many locations we can design site manager
self assessment questionnaires against your group
standards and our recognised best practice. Generic
risk improvements can be created for your site
managers and we will be able to provide management
information on adherence to your standards and risk
trends specific to your organisation.
• Liability risk questionnaires – similarly we can
conduct online surveys for all your employees e.g.
safety climate studies, assessment against the HSE
stress management standards.
4. QBE – An introduction to Casualty Risk Solutions
Theresultis
Improved
frequency, severity
and defensibility of
claims
Improved risk
culture, risk
management systems
and better management
of common claims
exposures
Substantial cost
savings
Improved business
standing and
market reputation
5. QBE – An introduction to Casualty Risk Solutions
GuidanceandBest
PracticeAdvice
QBE ‘Issues Forum’: developed to
highlight and analyse current topical
issues in the field of occupational health,
health and safety, risk and insurance
management and human resources.
Publications have included the following
topics:
• Managing Contractors
• Claims Defensibility
• Major Accident Toolkit
• Manual Lifting & Handling
• Managing Site Closure and
Redundancies
• Online Safety Management Systems
For access to the QBE Issues Forum please visit:
http://www.qbeeurope.com/risk-solutions/
casualty/qbe-issues.asp
Risk Management Standards: We
have produced over 40 best practice
risk management guides. These short
documents are designed to give you a
simple overview of the key issues and
standards required on a variety of risk,
liability and health and safety matters.
For access to the Risk Management Standards please
visit: http://www.qbeeurope.com/risk-solutions/
casualty/health-safety.asp
6. QBE European Operations
Plantation Place, 30 Fenchurch Street, London EC3M 3BD
tel +44 (0)20 7105 4000
QBEeurope.com
QBE European Operations is a trading name of QBE Insurance (Europe) Limited and QBE Underwriting
Limited, both of which are authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority.
JB5164/CASUALTYRISKSOLUTIONS/January2015
ClientEvents
Our client events address critical and
current issues in risk management, liability
and the claims environment.
Previous events have included:
• Mock court trial
• Workshops covering
-- Remote collection and delivery
-- Noise in the workplace.
Training
We deliver bespoke client training
workshops including:
• Key exposures and the business case for change
• The liability claims environment and legal framework
• Claims defensibility
• Accident investigation.
Contact us
For more about our services, please visit QBEeurope.com/rs
email RS@uk.qbe.com or discuss with your insurance broker.
http://www.qbeeurope.com/risk-solutions/casualty/index.asp
