Personal Information
Organization / Workplace
Greater Chicago Area United States
Occupation
Argonne Operations Site Manager/Program Manager
Industry
Technology / Software / Internet
About
Positional Responsibility
• Oversight of all Kemtah operations at Argonne National Laboratories
o Current service offerings include: Windows 7 migration, Audio Visual support, Video Conference support, Exchange migration and support, consulting, ServiceNow support and development
• Tier 1 service desk management (Kemtah onsite personnel)
• Project management
• Performed BRM duties for all Kemtah activities
• Provided process consultation for Argonne across broad spectrum of operational activities
• ITIL process consultant- Service Strategy, Service Design, Service Transition, and Service Operation
• Assess training material and methods to improve and standardize training p...
- Presentations
- Documents
- Infographics