Catherine Mulumbi

Zambia Zambia

Manager at Guangjin Travel Agency

Logistics / Supply Chain

Responsible to ensure that the customer receives an adequate level of service with each concern or request. Provide customer support and technical issue resolution via EMail, phone and other electronic medium. Answer product and process related questions posed by customer through an internal case management system. Type reports memos, takes minutes. Bookings and appointments. Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern Research and identify new cases created by customers