1.
Profile: Multilingual customer focused individual
with solid relationship building and organisational
skills. Looking for a stimulating work environment
which promotes strong teamwork and a high level
of customer satisfaction.
Personal Details
Full Names : Carla De Sousa
Gender : Female
Identity number : 721122 0411 082
Marital status : Single
Address : Pinetown, KZN
Email address : xana_carla@hotmail.com
Contact number : 079 382 8848
Languages : English, Afrikaans, Portuguese and Spanish
Driver's License : Code 08 (EB)
Own vehicle : Yes
State of Health : Excellent
Criminal Records : None
Hobbies/Interests : Gym; Music; Reading and Research
Schooling
Institution : Danville Park Girls High
Highest standard attained : Matric (Grade 12)
Year completed : 1990
Subjects : English, Afrikaans Geography, Biology, Economics and Typing
Personal Strengths
Ability to communicate/interact with persons on all levels of intellect.
Good conceptualisation skills; quick on the uptake.
Proactive: constantly looking for ways to streamline processes to increase productivity and
efficiency.
Consistent, committed and reliable: good team player as well as team leader.
Adaptable to change.
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Computer Literacy
Proficient in Email and Internet systems.
Microsoft Word, Excel and Powerpoint.
Accpac, Pastel and SAP
Courses completed
Year Name of Institution Course content
1990 : Durnford Computer Training (S.A.) DOS, Word Perfect, Star
1994 : Dale Carnegie (S.A.) Sales Training Course
1998/9 : Pinacle Micro (S.A.)
Intel Sales Consultant Track, Windows 98
and 2000 Operating Systems
2005/6 : Learn Direct (U.K.) Access & PowerPoint
2007 : Learn Direct (U.K.) Advanced MS Word & Power Point
Employment History
Period : December 2012 – Present ‐ Freelance Consulting
Company : The Just Property Group (Hillcrest)
Period : June 2012 ‐ November 2012
Position held : Project Manager
Portfolio included : QR Codes; Prepaid Electrical Meters; Rent Secure (underwritten by
Guardrisk); Searchworks: Miway Insurance Quotes; Biddulphs and
Intertrans Removal Quotes; iPad Incentive; Private Property.
Main responsibilities Negotiating with suppliers to better incentives.
Monthly visits to all branches in KZN to promote and support
Value Added Products.
Compiling statistics and reports for Projects within the Group.
Processing weekly Incentive Payments to all rental agents in KZN.
Processing incentive payments on VRM Banking Platform.
Ordering and issuing of agents' new credit cards via Capital
Software.
Rolling out all new projects related to Value Added Products.
Providing regular feedback to other members of management.
Microsoft Office Suite; Searchworks; Jpit System; JPG
Management system; JPG Quoting system; iPad.
Reason for leaving : Department closed down.
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EMPLOYMENT HISTORY (continued)
Company : Co3 Technologies (I.T. Software) (Gillitts)
Period : July 2011 ‐ May 2012 (Temp Contract)
Position held : New Business Developer
Main responsibilities Establishing new business leads.
Preparing proposals.
Liaising/negotiating with clients.
Preparing sales meetings and pipelines.
Setting up meetings and appointments for director.
Reason for leaving : Contract ended.
Company : MS Aviation (Cape Town Int. Airport)
Period : September 2010 ‐ March 2011
Position held : Operations Coordinator/ Office Manager
Main responsibilities Coordinating aircraft availability and crew members' availability.
Preparing flight briefs for clients and crew.
Preparing flight files for pilots.
Making catering arrangements/food and drinks for flights.
Issuing tickets to passengers; ensuring luggage weight was within
range of legal requirements.
Aircraft maintenance: Ensuring aircraft cleanliness; preparing
reading material and brochures for passengers; fueling
requirements/keeping the Prist (fuel anti freeze)
schedule/administering of the additive.
Auditing of pilot files.
Preparing quotes; compiling general correspondence.
Managing petty cash.
Reason for leaving : Retrenchment due to impact of recession.
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EMPLOYMENT HISTORY (continued)
Company : Cloud 9 Air Charters (Cape Town Int. Airport)
Period : Jan 2009 ‐ August 2010
Position held : Operations Coordinator/ Office Manager
Main responsibilities Supervising/mentoring of subordinates.
Planning of flight routes with Jeppesen Flightstar.
Checking aircraft availability and crew members' availability.
Preparing flight briefs for clients and crew.
Updating aircraft and pilot files with relevant documentation for
CAA.
Issuing tickets to passengers; ensuring luggage weight was within
range of legal requirements.
Negotiating rates where applicable.
Making catering arrangements.
Responsible for accounts; debtors and creditors
Preparing quotes; negotiated where necessary.
Reason for leaving : Company consolidated and restructured – relocated to be closer
to my family.
Company : La Senza Lingerie : Property Division (London, U.K.)
Period : October 2007 ‐ December 2008
Position held : Property Coordinator
Main responsibilities Compiling correspondence for Solicitors, Architects and
Chartered Surveyors.
Updating/maintaining property database.
Managed diaries of Property & Acquisitions director.
Monitoring budgetary expenses; ensuring utility bills are signed
off by Director.
Liaising with utility suppliers and utilities brokers.
Following up on outstanding payments.
Liaising with Finance department re rental payments.
Logging maintenance calls; following up where necessary; liaising
with Stores; updating database.
Reason for leaving : Relocated to South Africa.
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Company : Hounslow and Feltham Social Services (London, U.K.)
Period : May 2005 ‐ September 2007
Position held : Team Coordinator
(Supported a team of two Managers and 4 Social Workers)
Main responsibilities Maintaining/updating 80 childrens' files; updating data via the
SWIFT software package specifically designed for social services.
Sourcing contact supervisors from three agencies and had a pool
of approximately 20 in‐house supervisors.
Matching up supervisors according to the needs of the family.
Sourcing interpreters where necessary.
Applying for children’s passports.
Generating weekly reports for government stats.
Keeping a diary for my team, coordinating activities; setting up
meetings between social workers and clients; arranging transport
for children.
Sending out invitations to children’s reviews.
Coordinating meetings held at the Civic Centre as well as our own
Team Meetings.
General office administration : Typing, filing, ordering stationery
and computer equipment etc.
Reason for leaving : Better salary prospects and career opportunity.
Company : Assist Ltd t/a PC Assist (I.T.) (London, U.K.)
Period : June 2004 ‐ April 2005 (Temp contract)
Position held : Logistics Manager
(Reporting to the Operations Director and Accountant)
Main responsibilities Supporting a team of 20 Engineers.
Sitting in the initial hiring process of each Engineer.
Stock control and all back‐office duties associated with ordering.
(Was instrumental in designing a stock control system, specifically
designed for the business).
Prepared monthly stock and sales reports for Directors.
Liaising with suppliers; placing hardware orders.
Monitored stock usage and conveyed information to Engineers.
Preparing time sheets.
Constantly revised and improved on systems and processes.
Designing of spreadsheets to assist the Engineers in placing orders
for assembled computers.
Reason for leaving : Temp contract ended.
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Company : Redstone Communications PLC (London, U.K.)
Period : June 2001 ‐ May 2004
Position held : Key Accounts Manager
Main responsibilities Managing existing key clients from SME's to end users.
Taking orders for our range of basic “value” communications
solutions; giving advice on our more complex solutions.
Was instrumental in cross selling full range of end user and
corporate solutions up to a value of £50,000.00
Reason for leaving : Collapse of the Telecommunications sector.
Company : Pinnacle Micro /DSM Distribution (Johannesburg)
Period : October 1993 ‐ May 2001
Position held : Account Manager/Product Manager
Main responsibilities Managed all branch‐related and retail trade accounts, i.e. Makro,
Dion's, Software Connection and Office Mart.
Training and mentoring of all retail trade staff.
Regular visits to clients informing them of current/new products
available.
Appointed agents in Johannesburg, Durban and Cape Town to
conduct stock takes.
Stock forecasting, importing and distribution for retail sector.
Stock control and managing of retail trade, nationwide.
Marketing of Verbatim storage products.
Represented the company at all the computer fares. PR duties
included setting up company functions and end user seminars.
Reason for leaving : Relocation to the UK.
References
Contact person Designation Company Contact number
Iselle McCalman Marketing & Brand Manager The Just Property Group 082 971 7168
Ed Gordon Director MS Aviation 083 303 0933
Andrew Sampson Owner : Cape Air, major client of MS Aviation and Cloud 9 083 459 5800
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