1. AIM LOSS ADJUSTING
Loss Adjusting
AIM Loss Adjusting
What is Loss Adjusting?
AIM Loss adjusters are independent claims professionals on negotiation and compensation,
typically engaged by insurers, P&I, underwriters, government agencies or corporate entities to
investigate, inspect and survey, adjust and manage complex or contentious losses so that
informed decisions may be made on resolution of a claim, including whether the is claim covered
under the policy, what the value of the claim ought to be, and who should be held responsible for
the loss. Email: inspection@aimcontrolgroup.com, aimcontrol@hotmail.com, cell: +84903615612.
What is Liability Loss Adjusting?
Liability loss adjusting is a highly specialised field of loss adjusting that deals with claims by third
parties against a policy holder. These may include accidents resulting in personal injury or property
damage arising from a policy holder’s alleged negligence or wrongdoing, product failures, and
professional negligence claims.
As well as establishing the circumstances in which a loss occurred, the liability adjuster will also
determine the cause of a loss, the value or quantum of the claim, whether the claim is covered by
the insurance policy, and who is at fault for the loss.

2. The adjuster’s findings, which may include sworn witness statements, expert evidence,
photographic schedules and discoverable documents, are set out in a report submitted to the
instructing principal.
Benefits of Liability Loss Adjusting
Liability Loss Adjusters are there to assist key stakeholders in times of loss or trauma. They are the
'bridge' between the insurer and the insured. Through early intervention and thorough
investigation, the adjuster aims to establish an outcome that is fair and reasonable to all parties.
Why Choose AIM Loss Adjusting?
AIM Loss Adjusting takes a best-practice approach to investigating and adjusting liability claims.
AIM team of dedicated and experienced liability practitioners, many of whom are legally qualified,
offer a wealth of experience in dealing with the full range of liability claims. Whether it be small
property or personal injury claims to complex and sensitive liability matters, AIM experts have the
experience and knowledge to assist.
AIM Claims – Loss Adjusting Services
AIM Claims – Loss Adjusting Services has a proven track record in minimizing claims costs for
clients across a broad range of industries of agriculture & foods, industry and marine. AIM claims -
adjusting services are tailored to add value and exceed client expectations. AIM expertise and
experience covers the full spectrum of claims classes including:
 Liability
 Property/ISR
 Motor

3.  Personal Accident
 Fidelity
 Carrier Transit
 Shipping
 Marine & Cargo
AIM offers a full range of claims – loss adjusting management services including:
 Audit and Review (including Cover holders)
 Claims and Litigation Management
 Inspection and Survey
 Investigation
 Conciliation
 Consulting
 Dispute Resolution
 Financial Analysis
 Fraud Detection
 Litigation Support
 Reinsurance Recovery
 Under Excess Claims Management
 Attorney

4. AIM Claims – Loss Adjusting Field
Field of AIM Claims – Loss Adjusting are industries of agriculture & foods, industry and marine,
shipping and transportation as followings:
 Aerospace
 Community & Lifestyle
 Construction
 Energy
 Food & Agribusiness
 Government (Public Sector)
 Local Community
 Insurance Services
 Manufacturing
 Marine & Shipping
 Mergers & Acquisitions
 Mining
 Personal Insurance
 Professional, Executive
 Financial
 Real Estate
 Retail

5.  Small Business
 Technology
 Trade Credit & Import
 Domestic & Export
 Transport & Logistics
 Others
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Aerospace field:
AIM team has a broad customer focus, with extensive knowledge on a number of Aerospace
segments, including:
 Airlines (Domestic, Regional and Global)
 Airports, Airfields and Landing Strips
 Fixed and Rotor Wing Operators
 Hangarkeepers
 Manufacturers
 Maintenance, Repair and Overhaul facilities (MROs)
 Ground Handlers including aviation refuellers
 Flight Training Schools
 Aero Clubs

6. What AIM Offer Claims – Loss Adjusting of Aerospace field:
AIM offerings claims – loss Adjusting of aerospace field include all manner of insurance and risk
advisory solutions, survey & inspection, investigation and recovery from the simple to the complex.
This includes placement of all forms of insurance coverage, with associated claims management
and technical support, through to risk management.
AIM Aerospace insurance claims – loss Adjusting include:
 Aircraft (Hull and Liability)
 Non-owned Aircraft Liability
 Hull War
 Loss of Pilot Licence
 Airport Owner and Operator
 Hangarkeeper’s liability
 Ground Handlers’ Liability
 Aviation Products Liability
AIM has a proven track record of delivering a broad range of market leading products and services
to AIM clients.
What AIM Offer Claims – Loss Adjusting of Community & Lifestyle Insurance field:
Not for Profit Organisations
All associations and not for profit businesses require insurance to protect against risks associated
with their ongoing activities whilst providing value for money. AIM offerings claims loss adjusting for
not for profit organisations that have the following characteristics:

7.  Provide services to the broader community;
 Have a turnover/funding
 Do not distribute profits to members; and
 Have a large volunteer workforce.
 Workers Compensation / OH&S exposures
Faith Based
 Property, including Revenue
 Liability, across all activities
 Workers’ Compensation / OH&S exposures
 Protection for Volunteer Workforce
Education
 Independent schools
 Universities
 Any other tertiary education facilities
Hospitality & TAIMism
 Hotels
 Golf cAIMses
 Resorts
 Wineries

8. Health Services
 Aged care facilities
 Hospitals
 Disability services
 Allied health care serviced
Life Sciences
 Globalisation
 Tough legal and regulatory environments
 Complex supply chains
 Intense competition
 Clinical trials
What AIM Offer Claims – Loss Adjusting of Construction Insurance field:
AIM personal specialise in construction (Specialists in Heavy Industry), giving us the knowledge,
experience and skills to respond to Client businesses complex risk exposures. We are aware of
the many challenges that influence the construction industry and impact client business.
AIM Heavy industry and other construction teams have vast Claims – Loss Adjusting insurance &
risk experience in all facets of construction including:
Buildings
 Residential Building
 Commercial Building
 Industrial Building

9. Energy
 Renewables
 Oil & Gas
 Coal
 Nuclear
 Power
Infrastructure
 Road
 Rail
 Ports and Water
Engineering
 Heavy
 Civil
What AIM Offer Claims – Loss Adjusting of Energy Insurance field:
Energy Insurance Specialists
AIM people specialise in the Energy industry, giving us the knowledge, experience and skills to
conceive, design and place tailor made insurance and risk management solutions.
AIM client list includes National Energy companies, Global Multinational companies, Independents,
Contractors and Consultants.

10. Superior Market Strength
Working closely with AIM specialist Energy team, consists of a highly experienced team of
placement professionals unmatched by AIM competitors, providing AIM clients superior negotiation
leverage with senior insurer decision makers, delivering best placement outcomes.
Areas of Energy Expertise
AIM areas of risk and insurance expertise for Energy clients extend to:
 Onshore and Offshore Drilling Contractors
 Onshore and Offshore Exploration and Production Companies
 Onshore and Offshore Oilfield Service Contractors
 Integrated Oil Companies
 Onshore and Offshore Pipeline Operators
 Terminal and Storage Facility Operators
 Refining, Processing and Marketing Companies
 Offshore Construction Contractors
 Power Generation and Utilities
 Renewable Energy Producers
 Liquefied Natural Gas (LNG)
What AIM Offer Claims – Loss Adjusting of Food & Agriculture business Insurance field:
Food & Agriculture business
Food and Agriculture business refers to the various businesses involved with the production of
food, beverage and natural resAIMces such as timber, including farming and contract farming,
seed supply, agrichemicals, farm machinery, manufacturing, wholesale and distribution, processing

11. Major activities in the Food & Agriculture business sector include:
 Agriculture
 Horticulture
 Fishing
 Aquaculture
 Forestry
 Meat Production
 Dairy Production
Food & Agribusiness Specialists
AIM is a specialist provider of insurance broking and risk management services to the Food and
Agriculture business industries. We are aware of the latest issues in the Food and Agriculture
business sectors and how they impact upon cleint business.
Deeper Understanding
Being specialists, AIM clients benefit from AIM’s in-depth understanding of their insurance and risk
management needs. This enables us to deliver to Client business, the most cost effective and
efficient placements possible.
Tailored to client needs
AIM team has the experience and knowledge to design, structure and assist Client Food &
Agribusiness organisation to arrange insurance programs to suit Client needs. AIM is also able to
offer Client business a total solution to managing Client risks, complimenting insurance protection
with a range of risk management services.

12. What AIM Offer Claims – Loss Adjusting of Government - Public Sector Insurance field:
Government - Public Sector
AIM Public Sector provides products and services to all sectors of governments across Vietnam.
Recognised as a clear market leader, the Public Sector team offers unparalleled expertise to all
public sector clients. Services include:
 General insurance broking and associated services for all Government related industries.
 Management of self insured funds including Liability, Workers’ Compensation, Property and
Fidelity Guarantee.
 Design and placement of national reinsurance programmes.
 Claims Management, Risk Management, Loss Adjusting, Workers Compensation and
associated services.
What AIM Offer Claims – Loss Adjusting of Local Community Insurance field:
Local Community Insurance Services
Insurance for not for profit clubs, community groups and organisations.
Local Community Insurance Services (LCIS) has been established to manage the special
insurance needs of clubs, community groups and not for profit associations and is supported by
Local Government Associations..
AIM is to make appropriate insurance cover accessible, affordable and easy for community groups
and associations so they can concentrate on developing the activities, programmes and events
that they are really focussed on, as well as ensuring that Council requirements are efficiently met.

13. What AIM Offer Claims – Loss Adjusting of Manufacturing Insurance Insurance field:
Manufacturing Insurance
Manufacturing
The Manufacturing segment is made up of a number of insurance broking specialists who have a
thorough understanding of the risks involved in the manufacturing industry, particularly the
engagement in safety critical activities and the pre-exposed, unique risks that occur throughout the
development of innovative and sophisticated technology and manufacturing processes.
Insurance Brokers & Claims – Loss Adjusting of Manufacturing Insurance Insurance field for the
Manufacturing Industry, including:
 Cement manufacturers
 Timber merchants
 Mining products
 Construction products
 Specialist products
 Engineering
 Electronics and Electrical
 Importers and Distributors
 Scientific / Technical products

14. AIM tailored service approach ensures that we have a thorough understanding of yAIM business
and its individual risk and insurance needs. This strong customer focus, combined with AIM
position as one of Australia’s top insurance brokers, means that you can focus on the management
of yAIM business knowing that yAIM assets, revenue stream and employees are properly
protected.
Specialist Insurance Solutions
AIM offers you a wide range of insurance solutions and services, such as:
 Insurable Risk Profiling
 Business Interruption Reviews
 Directors’ and Officers’ Liability
 Product Recall
 Statutory Liability
 Machinery Breakdown
What AIM Offer Claims – Loss Adjusting of Marine & Cargo in shipping Insurance field:
Marine & Cargo in shipping Insurance
AIM Marine & Cargo in shipping are a specialist broker with expertise & resources to offer
innovative insurance covers including Risk Management business solutions to our existing and
prospective customers.
AIM has elected to employ dedicated personnel within the marine & cargo in shipping field. This is
one of our competitive advantages, where we offer specialist expertise to cater for the ever
evolving marine & cargo in shipping insurance industry.

15.  Marine cargo involving import and export risks, domestic transport and stock throughput
 Fresh produce export and trade
 Logistics and supply chain management
 Port risks, terminals and stevedores
 Road Hauliers
 Container Operators
 Freight Forwarders/Customs Brokers
 Transport Operators
 Ship Repairers liability
 Marina Operators liability
 Builders risks
 Risk management
 Contractual advice
 Claims management
 Self insurance/risk reward insurance programmes
 Commercial Hull and Protection and Indemnity
 In shipping
What AIM Offer Claims – Loss Adjusting of Mergers and Acquisitions (M&A) Insurance field:
Mergers and Acquisitions (M&A) Insurance

16. What is Mergers and Acquisition (M&A) Insurance?
M&A insurance, or transaction liability insurance, is designed to cater for the varying, one-off
liabilities that arise out of corporate transactions on either the side of the buyer or the seller.
Importantly, whilst risk transfer is a vital benefit of M&A insurance, the products are also regularly
used as a strategic tool to help enable the deal to proceed, to improve a negotiating position or
even to enhance the overall outcome of the transaction itself.
M&A policies are widely used by Private Equity, both at investment and exit, and by corporations
either when dealing with a financial party or in a private company transaction.
The structuring of a solution will always focus around a need for a bespoke policy wording,
reflecting the fact that each transaction is different. There are also certain instances when a policy
can be used for general corporate purposes, outside of an M&A scenario, particularly for tax or
litigation matters.
Why Mergers and Acquisitions (M&A) Insurance?
Although not an exhaustive list, M&A insurance is commonly used in the following circumstances:
 Need for a clean exit
 Increase warranty protection where sale agreement warranty cap is too low
 Take a deal breaker or other known matter off the table
 To facilitate deals
 Unlock funds reserved against potential liabilities
 ‘Price’ deal risk

17.  IPO exit for Private Equity
 Escrow replacement
 Protect a buyer against the long term financial stability of a seller
 Bridge a gap between the parties
 Strategic use as a transaction ‘tool’ to maximise a negotiation position or improve deal
outcome.
M&A Insurance Specialists
AIM recognises that each M&A deal is unique. There will be a variety of hurdles to overcome
during the lifespan of a transaction. Many of these hurdles can be anticipated, some cannot. Deals
are almost always time critical. This is why experience counts so much.
What AIM Offer Claims – Loss Adjusting of Mining Insurance field:
Mining Insurance
The AIM Mining specialise in providing comprehensive insurance and risk management solutions
for principals, contractors and financiers in the resources and mining industry.
Catering to all facets of the mining sector through the complete mining cycle, whether exploring,
planning, construction, mining expansion or care & maintenance, AIM’s innovative and exclusive
industry leading insurance and risk solutions allows our client partners to confidently focus on their
business growth.
Specialised Mining Professionals

18. Currently consisting of over 100 dedicated mining professionals globally we are able to provide,
through our global offices and strategic partners, an insurance programme and risk management
structure designed to individual business needs.
With local knowledge and global strength, AIM Speciality Mining is the partner of choice for many
discerning mining executives.
What AIM Offer Claims – Loss Adjusting of Personal Insurance field:
Personal Insurance
 Household Insurance
 Private Motor Insurance
 Business Insurance
 Office Insurance
 Farm Insurance
 Personal Accident Insurance
 OnePath Life Insurance
 General and Products Liability Insurance
 Travel Insurance
 Commercial Motor and Fleet Insurance
 Dirt Bike Insurance
 Road Bike Insurance
 Community Insurance

19. What AIM Offer Claims – Loss Adjusting of Professional Executive and Financial Risk Insurance
field:
Professional Executive and Financial Risk Services
AIM’s professionals specialise by product line as well as by industry.
Areas of expertise include:
 Professional indemnity insurance
 Directors’ and officers’ liability insurance
 Prospectus liability insurance
 Investment managers’ insurance
 Medical malpractice insurance
 Information technology liability insurance
 Crime insurance and
 Employment practices liability insurance
Services
 Top-Up PI for Law Firms
 Accountants PI
 IT Liability Insurance
 Financial Planners PI

20. What AIM Offer Claims – Loss Adjusting of Real Estate Insurance field:
Real Estate
Whether buying, selling, building, holding or managing property portfolios, AIM’s Real Estate
insurance and risk management team provides a broad range of risk solutions tailored to meet the
needs of Property Investors. AIM’s experienced Real Estate insurance and risk management
specialists have a comprehensive understanding of this industry and its associated risks.
AIM is able to provide insurance and risk management solutions to a range of Real Estate clients
including:
 Commercial landlords with diversified portfolios of retail, office and industrial risks
 Property portfolios of Real Estate Investment Trusts
 Private property investors
 Financial institutions
 Superannuation scheme assets
 Property managers
 Asset managers of property portfolios
What AIM Offer Claims – Loss Adjusting of Retailers Insurance field:
Retailers Insurance
Retail
AIM Retail is a specialist segment, providing tailored insurance solutions to protect the assets,
liabilities and people of organisations within the Retail industry.

21. Retail Insurance Specialists
AIM offers a wide range of specialised insurance broking and risk management services to the
Retail industry. AIM provides our clients with access to a nationally integrated team of experienced
insurance brokers. AIM’s specialists understand the risk and insurance needs of the Retail industry
and will work with you to develop a comprehensive and cost-effective solution that fits the
individual needs of client business.
AIM can manage insurance solutions for all sub-sectors of the Retail industry, including:
 Clothing and Footwear
 Electronics
 Food and Beverage
 Furniture
 Hardware
 Homewares
 Jewellery
Insurance tailored to your needs as a retailer
At AIM, we are able to offer you a holistic approach to managing your risks, complementing
insurance protection with a range of risk management and consulting services.

22. What AIM Offer Claims – Loss Adjusting of Product and Service Insurance field:
AIM’s Retail Insurance broking team works to provide you with comprehensive and cost effective
insurance and risk solutions designed to suit your needs. Clients benefit from our strength in
identifying, analysing, negotiating and managing issues such as:
 Crime
 Directors’ & Officers’ liability
 Employment Practices liability
 Machinery Breakdown
 Marine and Transit
 Mergers and Acquisitions
 Occupational Health and Safety (OHS) services
 Product Recall
 Professional Indemnity (including Franchisor Professional Indemnity)
 Property including business interruption
 Public and Products Liability including Errors & Omissions
 Statutory Liability
 Trade Credit
 Travel
Risk Consulting
 Business Interruption Reviews
 Business Continuity Planning
 Supply Chain Risk Management

23. What AIM Offer Claims – Loss Adjusting of Technology Insurance field:
Technology Insurance
AIM is a provider of insurance broking and risk management services with a national team of
dedicated brokers who specialise in insurance solutions for the Technology industry. Our specialist
brokers understand that companies operating in the technology industry are faced with ever-
changing needs and AIM offers each of client innovative and cost-effective tailored insurance and
risk solutions.
Specialises in a number of Technology sub-sectors, including:
 Communications and equipment
 Computer hardware
 Computer software
 Electronic instruments and controls
 Information Technology Services
 Internet Service Providers
 Media
 Publishing
 Telecommunications
What AIM Offer Claims – Loss Adjusting of Credit Insurance field:
Credit Insurance
Trade Credit is a specialist providing tailored solutions and advice to protect your business from
credit risks.

24. What is Credit Insurance?
Trade Credit Insurance is the protection of receivables against loss due to the insolvency or default
by trade debtors both in Australia and overseas.
Trade Credit Insurance provides protection against:
 Insolvency
 Protracted Default
 Political Risks
Why Credit Insure?
 Are you anxious about your customers’ financial stability?
 Would you benefit from access to additional working capital or cash?
 Are you looking to expand into new, possibly politically volatile, markets?
 Have you recently acquired other companies or businesses and want to learn more about the
creditworthiness of the new customers?
 Could a bad debt significantly impact your financial performance?
What AIM Offer Claims – Loss Adjusting of Transport & Logistics Insurance field:
Transport & Logistics Insurance
Transport & Logistics
The Transport and Logistics industry is all about deadlines and with it comes specific insurance
challenges particularly in the areas of equipment replacement, environmental regulations and the
safety of both people and product.

25. This sector is made up of distribution companies and their intermediaries and as specialist
Transport & Logistics insurance brokers AIM is to provide an insurance solution that protects
assets and creates financial stability to support ongoing operations.
Clients are predominately involved in:
 Road Transport
 Rail Transport
 Storage and Warehousing
 Port Authorities
Industry experience
 Property
 Business Interruption
 Motor Vehicle
 Public Liability
 Carriers Liability
 Professional Indemnity
 Directors and Officers Liability
 Workers’ Compensation

26. Contact:
For further information, please contact:
Dr Capt. Nguyen Te Nhan, General Director
Agriculture – Industry – Marine Control Inspection Group
(AIM Control)
Tel/Fax: +84 8 38327204 / +84 8 38328393
E-mail: aimcontrol@aimcontrolgroup.com
Or visit our website at:
www.aimcontrolgroup.com