Learn about the customer onboarding process with Betty Blocks and succeed with our no-code application development platform! Our Customer Success Manager Eva Oosterbaan will guide you through each step of the process, let you know what you can expect from Betty Blocks and help you reach your own success. For more information about our platform: https://www.bettyblocks.com/bettyblocks-platform

1. What can you expect from Betty Blocks now?
Welcome on board!
Hi there! My name is Eva Oosterbaan and I am the customer success
manager at Betty Blocks. My goal is to make sure that you are happy
and that the entire process meets your wishes and requirements. All of
us at Betty Blocks gladly help to make it a success.
Eva Oosterbaan
Customer Success Manager
Read more on the next page

2. Introduction
Allow me to introduce this team of champs! We’d like you to get to know
your go-to person if you have specific questions.
To request contractual
information or training
Contact your account executive.
Do you have questions,
problems or requests?
Just look for this icon in the right
corner of your web browser.
The developers
of the platform
Can only be reached via support.
Our developers are continuously
optimizing the platform.
To continuously improve our
relationship and our approach to
things, I need your help. Send me an
email, or respond to surveys you’ll
receive.
Feedback for us?
We’re here :-)
eva@bettyblocks.com
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3. Training
Now that you know our team and who to reach out to, you can get to know
the platform better. If you build your own application, we offer training and
support on several different levels.
The Betty Blocks Academy is the place where
we provide all the information you need. Learn
about Betty Blocks, how the platform works and
what you can accomplish.
Academy
We’d love for you to join the daily conversation
on our developer forum. Submit whatever
question you have and the community provides
an answer as soon as possible.
Forum
We also offer personalized training, for all
different levels. Ask your account executive
about the possibilities!
Training
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Visit our ForumVisit our Academy

4. Build
Obviously, you want to start building asap! Good news, you
can and if there’s anything, we offer human support!
Test
Yes, it’s here! Your app is ready for a user test. We share your
excitement! But just in case….
Need help with developing?
Support is available 24/7 via online chat. Just look for this icon
in the right corner of your web browser.
Inexplicable findings?
Send support a message via chat. They will help you find the
cause and possible solution.
Flying start?
We’re here to help and kickstart your idea. Talk to us about
the ideal structure and design of your app!
Ask your account executive for the possibilities.
Reviewed by a Pro
If you’d like, one of our Betty Blocks developers can review your
app and give you optimisation tips.
Ask your account executive for costs and options.
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5. Go live
Your platform is ready to use.
Congratulations! Now what?
Time to celebrate!
But wait, there’s one more thing. It’s now to evaluate. We
always strive to improve the quality of the platform. After
going live, I will reach out to you with a few questions. This
really helps us for future projects and further strenghtens
our professional relationship.
Evaluate
We’re staying in touch with you on a regular basis. Not only
to provide you with support but to catch up on updates
within the companies. This will all be done via your account
manager or the customer success team
After care
Additional resourcesSupportBuild & testTrainingIntroduction Go live, evaluate & after care

6. Support
Do you need support after going live? We’re here for you!
Standard licenses are coming with support level ‘Standard’.
Talk to your account manager about the possibilities for a higher support level.
Our chat is available between 9am and 5pm (CET). If support is unable to resolve your report within 30 minutes, they will schedule it in
for the second line of support. Here the impact of your report is estimated and processed according to a best effort schedule.
Tier 1 Tier 2 Tier 3
Normal High Maximum
Response Time Critical < 4 hours < 2 hours < 1 hour
High < 8 hours < 6 hours < 2 hours
Medium End of next business day < 8 hours < 4 hours
Low Best effort Best effort End of next business day
Resolution Time Critical < 5 business days < 2 business days < 8 hours
High Next platform release < 5 business days < 2 business days
Medium Platform release Next platform release Next platform release
Low Platform release Platform release Platform release
Support window Days Monday to Friday Monday to Friday Monday to Friday
Hours (GMT+1) 9 am - 5 pm 8 am - 6 pm 8 am - 6 pm
Holidays Excluded Excluded Excluded
Best effort
Best effort
Best effort
Best effort
Best effort
Best effort
Best effort
Best effort
Monday - Friday
9 am - 5 pm
Excluded
Tier 0
Standard
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7. Additional resources
Curious about other possibilities for your organization?
A very fun and informal evening where you leave
with even more platform knowledge. During this
event, workshops and presentations will be given to
help you develop your application. Of course, there
is plenty of opportunity to socialize and network as
well.
Academy Night
Our tech team works hard to frequently release
updates and to keep improving the platform. You
can have the insight scoop on new features by
subscribing to our product changes!
Product Changes
Our status page gives you almost real time info on
the platforms, including its services, status. When
you subscribe, you will be notified for upcoming
releases or scheduled maintenances. In the rare case
of any interuptions, you will also be notified on the
ETA and the solution.
Status Updates
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Sign up for the next Academy Night Subscribe to the status pageSubscribe right away