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V.Hospitality
Creating a vibrant and energetic workforce for the hospitality industry
Our Heritage

  V.Hospitality is a subsidiary of V.Ships, the largest ship
  management company in the world…
  Founded in 1984, V.Ships becomes the world’s largest ship manager and a
  major provider of a wide range of high quality support services to the global
  shipping, offshore, energy and defence industries, including:
• Personnel recruitment, training and manning services
• Technical management and related support to vessels
• Commercial and capital services including ship broking and ship finance
  V.Ships operates 68 offices worldwide managing 26,000 crew members for
  over 1000 vessels.
  Outsourcing these services adds value by helping our customers ensure
  compliance with industry regulations, control costs and focus on their core
  business.
  business
Making things happen for our
           clients…
◦ Silversea Cruises: Full crewing & technical Management
            Cruises:

◦ Regent Seven Seas Cruises: Full crewing & technical management
                    Cruises:

◦ Orion Expedition Cruises: Full crewing for luxury expedition vessels
                   Cruises:

◦ Bora-Bora Cruises: Manning and training of fleet of luxury yachts
  Bora-     Cruises:

◦ Windstar Cruises: Full management of upscale cruise vessels
           Cruises:

◦ Iberojet : Deck & Engine crewing

◦ SNCM: Technical support and dry-dock/refurbishment services
  SNCM:                       dry-

◦ Corsica Ferries: Technical management
          Ferries:

◦ Fraser Yachts: Full management of fleet of large yachts
         Yachts:

◦ Seabourn Cruises: Deck and Engine crewing
           Cruises:
Experts in Consulting & Training
      services


V.Hospitality specializes in Consulting Services in
the field of human resources management, financial
management, hotel operations, fleet operation, team
management.

V.Hospitality develops strategic training tools and
ensures operational implementation of training
material for service, skills and management
modules.
A few clients…
Hotel Schools partnerships


Our school partners for strategic training & consulting
development include some of the world’s most
prestigious institutions such as:




                                                          6
Our Consulting services


On-board Audits
Financial management, reporting and tools
Purchasing procedures & tools, cost control
Human Resources Management: HR procedures,
   legal framework, ITF compliance, reporting,
   Harassment policy, inductions, appraisals
Quality standards development & implementation




                                                 7
Our Training services

Technical skills training
Service training
Operational standards training
Management & Leadership training
Training strategy development and implementation
Internal Branding & Organizational Culture Building
Employee Engagement initiatives
Facilitation and Organizational Development



                                                      8
Benefits of using our services


Maximise your resources and potential in terms of
employee management, development & retention
and training optimization for better results in
terms of quality and effectiveness

Streamlined on-board structure, organization,
leading to increased revenue and lower cost levels

Optimization of cash procedures and on-board
audits, leading to better financial management



                                                     9
Our clients say it better…

 Having been introduced to V Hospitality's services at our annual HR Conference, we have been quick to
form a valuable relationship in our ongoing search for superior hospitality talent. We have been impressed
 with the quick response and the quality of the services provided. For us, the value of V.Hospitality lies in
  their ability to reach potential talent and expertise that we would not normally be privy to and this in turn
               grows our business with a fresh new perspective and service culture to our team.
                                    Mardi Fitsell, Radisson Hotels & Resorts


   In my position as Director of Client services for an exclusive group of small cruise ships, I consider
V.Hospitality to be an exceptionally vital resource. The enthusiastic attitude and the prompt efficiency that I
    find in my contact at V.Hospitality is most pleasing. Talents coming to us from V.Hospitality have
             consistently surpassed expectations, becoming an important part of our success.
                                       Emma Eckelberry, Helios Maritime



I now have the security of knowing that there is someone out there who understands our needs and would
                             not hesitate in providing any assistance needed.
                                   Jenny Moholand, Radisson Hotels & Resorts
Our clients say it better…


 V.Hospitality has exceeded our expectations, bringing professional and creative solutions well applauded
                                             by our Guests.
                              Salvatore Moschella, Institute for Shipboard Education



We could not have achieved such a successful hotel changeover in the remote Pacific Islands without the
                                  skills & expertise of V.Hospitality.
                                    Sabrina Bratton, Orion Expedition Cruises


From my very first contact with V.Hospitality I felt that I was receiving personal and professional assistance.
All of my questions were answered fully and promptly and all the details were very clearly given to me. The
 follow-up was also done very well. I have nothing but praise for the V.Hospitality and would be very happy
                                   to work with them again in the future.
                                           Gary Glading, P&O Cruises
Our clients say it better…



 I would like to thank you and your staff for the excellent job throughout the past nine years. One of
   the major concerns as a Hotel Director on board the Regent Seven Seas luxury cruise ships has
been to find and retain the right personnel. Our collaboration with V.Hospitality/V.Ships has made it
    so much easier and your recruiting techniques have enhanced tremendously the quality of our
       employee base. Our Human Resources Managers all agree that the easy and accurate
    communication, the real interest in our needs and the genuine concern for our employees have
  contributed to the success of their job on board. In addition, our personnel related expenses have
                 steadily improved, due to good planning and execution by your team.
In the end, I could not be more pleased with your company and its obvious expertise and would not
                       hesitate to recommend you and your services to anyone.
                               Philippe Piriou, Regent Seven Seas Cruises
“We cannot direct the wind,
but we can adjust the sails.”
              Vince Lombardi




Visit our website: www.vhospitality.net




                                          13

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V.Hospitality Creates Energetic Workforce for Hospitality

  • 1. V.Hospitality Creating a vibrant and energetic workforce for the hospitality industry
  • 2. Our Heritage V.Hospitality is a subsidiary of V.Ships, the largest ship management company in the world… Founded in 1984, V.Ships becomes the world’s largest ship manager and a major provider of a wide range of high quality support services to the global shipping, offshore, energy and defence industries, including: • Personnel recruitment, training and manning services • Technical management and related support to vessels • Commercial and capital services including ship broking and ship finance V.Ships operates 68 offices worldwide managing 26,000 crew members for over 1000 vessels. Outsourcing these services adds value by helping our customers ensure compliance with industry regulations, control costs and focus on their core business. business
  • 3. Making things happen for our clients… ◦ Silversea Cruises: Full crewing & technical Management Cruises: ◦ Regent Seven Seas Cruises: Full crewing & technical management Cruises: ◦ Orion Expedition Cruises: Full crewing for luxury expedition vessels Cruises: ◦ Bora-Bora Cruises: Manning and training of fleet of luxury yachts Bora- Cruises: ◦ Windstar Cruises: Full management of upscale cruise vessels Cruises: ◦ Iberojet : Deck & Engine crewing ◦ SNCM: Technical support and dry-dock/refurbishment services SNCM: dry- ◦ Corsica Ferries: Technical management Ferries: ◦ Fraser Yachts: Full management of fleet of large yachts Yachts: ◦ Seabourn Cruises: Deck and Engine crewing Cruises:
  • 4. Experts in Consulting & Training services V.Hospitality specializes in Consulting Services in the field of human resources management, financial management, hotel operations, fleet operation, team management. V.Hospitality develops strategic training tools and ensures operational implementation of training material for service, skills and management modules.
  • 6. Hotel Schools partnerships Our school partners for strategic training & consulting development include some of the world’s most prestigious institutions such as: 6
  • 7. Our Consulting services On-board Audits Financial management, reporting and tools Purchasing procedures & tools, cost control Human Resources Management: HR procedures, legal framework, ITF compliance, reporting, Harassment policy, inductions, appraisals Quality standards development & implementation 7
  • 8. Our Training services Technical skills training Service training Operational standards training Management & Leadership training Training strategy development and implementation Internal Branding & Organizational Culture Building Employee Engagement initiatives Facilitation and Organizational Development 8
  • 9. Benefits of using our services Maximise your resources and potential in terms of employee management, development & retention and training optimization for better results in terms of quality and effectiveness Streamlined on-board structure, organization, leading to increased revenue and lower cost levels Optimization of cash procedures and on-board audits, leading to better financial management 9
  • 10. Our clients say it better… Having been introduced to V Hospitality's services at our annual HR Conference, we have been quick to form a valuable relationship in our ongoing search for superior hospitality talent. We have been impressed with the quick response and the quality of the services provided. For us, the value of V.Hospitality lies in their ability to reach potential talent and expertise that we would not normally be privy to and this in turn grows our business with a fresh new perspective and service culture to our team. Mardi Fitsell, Radisson Hotels & Resorts In my position as Director of Client services for an exclusive group of small cruise ships, I consider V.Hospitality to be an exceptionally vital resource. The enthusiastic attitude and the prompt efficiency that I find in my contact at V.Hospitality is most pleasing. Talents coming to us from V.Hospitality have consistently surpassed expectations, becoming an important part of our success. Emma Eckelberry, Helios Maritime I now have the security of knowing that there is someone out there who understands our needs and would not hesitate in providing any assistance needed. Jenny Moholand, Radisson Hotels & Resorts
  • 11. Our clients say it better… V.Hospitality has exceeded our expectations, bringing professional and creative solutions well applauded by our Guests. Salvatore Moschella, Institute for Shipboard Education We could not have achieved such a successful hotel changeover in the remote Pacific Islands without the skills & expertise of V.Hospitality. Sabrina Bratton, Orion Expedition Cruises From my very first contact with V.Hospitality I felt that I was receiving personal and professional assistance. All of my questions were answered fully and promptly and all the details were very clearly given to me. The follow-up was also done very well. I have nothing but praise for the V.Hospitality and would be very happy to work with them again in the future. Gary Glading, P&O Cruises
  • 12. Our clients say it better… I would like to thank you and your staff for the excellent job throughout the past nine years. One of the major concerns as a Hotel Director on board the Regent Seven Seas luxury cruise ships has been to find and retain the right personnel. Our collaboration with V.Hospitality/V.Ships has made it so much easier and your recruiting techniques have enhanced tremendously the quality of our employee base. Our Human Resources Managers all agree that the easy and accurate communication, the real interest in our needs and the genuine concern for our employees have contributed to the success of their job on board. In addition, our personnel related expenses have steadily improved, due to good planning and execution by your team. In the end, I could not be more pleased with your company and its obvious expertise and would not hesitate to recommend you and your services to anyone. Philippe Piriou, Regent Seven Seas Cruises
  • 13. “We cannot direct the wind, but we can adjust the sails.” Vince Lombardi Visit our website: www.vhospitality.net 13