1. Name: Attila Kassa
Address: 1089 Budapest, Dugonics utca 6.
Phone: +36 70 701 8831
E-mail: attila.kassa@yahoo.fi
Born: August 4th, 1987 in Miskolc
ATTILA KASSA
GOAL
I think that the technological development in society, especially the last few decades of
IT, is astounding. I often reflect on where the onward journey along the path of
development, that we probably only have seen the beginning of, will take us. I think it is
very exciting and I am happy to be part of such a revolutionary development. IT is one of
my greatest interests and I want to continue to evolve as new opportunities appear. I look
forward to each new day and the opportunity it gives me to learn new things. The more I
learn and understand, the more it spurs me.
WORK HISTORY
October 2007 – August2015 HP Magyarország Kft.
November 2008 – August 2015 RSM agent
Remote Server Management Agent for SKF (in English only)
 Active Directory object management (creation / deletion / modification)
 Software management (SCCM package assignment)
 Network share management (access provisioning / restriction / maintenance)
 Mobile device (MDM) and VPN access management
 Citrix related application access management
 Server access management (through Remote Desktop)
 LDAP account management (through Java Console)
 Keeping contact with end users, first and second level teams
 Training and mentoring new RSM agents
February 2008 – January 2013 IMAC agent
Technical Support Analyst for SKF (in English only)
 SPOC (Single Point of Contact) between end users and second level teams
 Logging, following up IMAC (install / move / add / change) requests
 Training and mentoring new IMAC agents

2. Name: Attila Kassa
Address: 1089 Budapest, Dugonics utca 6.
Phone: +36 70 701 8831
E-mail: attila.kassa@yahoo.fi
Born: August 4th, 1987 in Miskolc
February 2010 – October 2011 Service Desk agent
Service Desk agent for Pulcra Chemicals (in English and German)
 Understanding, summarizing and logging calls within the set timeframes
 Troubleshooting and finding solutions on first level if possible
 Active Directory account management
October 2010 – December 2010 Service Desk agent
Service Desk agent for Eli Lilly (in English and German)
October 2007 – January 2008 Service Desk agent
Service Desk agent for SKF (in English and German)
Location: Mechelen, Belgium
EDUCATION
2008 – 2009 ME, Materials Science
2005 – 2007 ME, Law
1999 – 2005 Földes Ferenc Secondary School, Miskolc
SKILLS
Languages
 English – Fluent (C1)
 German – Intermediate (B2)
PC skills
 MS Office 07/10/13, Windows XP/7/8, Lotus Notes, Active Directory
 Vantive, Service Center, Service Manager 9
Driving license
 Category ’B’, clean
References are available on request.