1. Ashwin Prasanna
Escalation Lead
+ 91 9789019237
https://in.linkedin.com /in/ashwin-prasanna-
a4727960
aswin.prasanna@gmail.com Chennai, India
CAREER GOAL To utilize my skills and abilitiesin the Networking domain and attain professionalism
while being resourceful, innovative and flexible ensuring a two-way escalation to my
organization and me
TECHNICAL CORE SKILLS
Hardware Routers: Routers, 7200,6500 , 3700
Switches: Cisco 6500,4500,3750,3560, 3550,2900 ,2600, Extreme 400,500,700
series switches
Security: Paloalto Firewalls( PA-2000,PA-3000,PA-4000,PA-5000,PA-500,PA-
200), Panorama and VM-series
Software/Network Solarwinds,Wireshark, SecureCRT,NMap,IPERF
Tools
Routing EIGRP, ODR, RIP (v1, 2), IGRP, OSPF, BGP, OSPFv3, RIPng, Tunneling. OSPF in multiple
Areas and different media types with authentication.BGP with different attributes
Like weight, local preference, MED, as-path,community, origin. BGP Route-Reflectors
And Confederation. Advance BGP techniques likenetwork backdoor,dampening.
Policy based routing. IP MulticastingIP PIMsparse/dense/sparse-densemode.
Implementing VRF and VRF-Lite
Switching STP, VTP, DTP, VLANs, Trunking, Layer 3 Capabilities-Intervlan,Etherchannels,
VRRP, GLBP. Deploy QoS in campus switched area networks for various applications.
ConfiguringQoS features likeClassification,Marking, Policing,ShapingCongestion
Management and Congestion Avoidance.
Security Site-to-site VPNs, IPsec,Remote Access VPNs SSL, VPN client, NAT, Access Control
Lists,Traffic Filtering,Failover-HA,TransparentFirewall,Security Contexts,
DoS Prevention, Decryption. IPS, IDS, DDoS Mitigation,SSL Certificates,Public key
cryptography, DNS sinkhole,DHCP snooping,ldap,RADIUS, Custom vulnerability
signatures(Palo Alto),Deep protocol analysisof TCP/IP,UDP usingprotocol analyzer like
wireshark.
CERTIFICATIONS
Cisco Systems: CCNA, CCNP,CCIE
Palo Alto Networks: ACE 5.0 |6.0 |7.0, PCNSE 5.1 |6.1
Extreme Networks: ENA, ENS

2. r Network Engineer
WORK
EXPEREINCE
Escalation Lead (Feb 2014 – Present)
Client: Palo Alto Networks CA
Parent Company: CSS (Slash Support Pvt Ltd)
Location:Chennai,India
KEY DELIVERIES
 Tier 3 operations in TAC for Paloalto Networks (SL3|SL4).
 Handle critical escalation cases and recreate complex issues in lab test-bed and file bugs
with engineering when issue is identified with software code.
 Handle mission critical deployment scenarios and scheduled maintenance window
migration. 

 ProvidingTechnical supportforall rangesof devicesinPaloaltolike PA 200,
PA 500, PA 2000, PA 3000, PA 5000 series. 
 Review and approve Technical escalations to next level 
 Coach engineers on technologies and product conduct training periodically
 Provide support for frontline engineers (L1/L2)
 Maintain lab infrastructure and facilitate lab test-bed for various replications 

Senior Network Engineer | Oct 2013 – Jan14
Client: Extreme Networks
Parent Company: CSS Corp
Location:Chennai,India PAGE 1
KEY DELIVERIES
Tier-2 operations in TAC for Extreme Networks
Handling customers in NAM region on troubleshooting and
configuration tickets
Provide remote access support for onsite engineers during
deployment scenarios
Provide Technical Support for Extreme Switches both Modular and
Stackable units. Summit x430,x440,x770,x450 and Black diamond
x8,800
Network Support Engineer | Jul 2012 – Sep 2013
Baud Technologies
Location: Gurgaon,India
KEY DELIVERIES

 Administration,Troubleshooting & new implementations on Cisco 3500 series switches. 

 Implementation & trouble shooting of Complex WAN, LAN, VLans ,private VLans, high
availability solutions like ether channels, site to site VPN , access control lists, NAT,PAT
,routing solutions etc., 
 Managing Cisco Layer 2, Layer 3 switches & Routers on the network. 
 Resolving routing and switching related real time performance issues 

 Implementation&trouble shootingof VLans,highavailabilitysolutionslikeetherchannels,
access control lists, NAT, PAT, routing solutions etc. 

 Configuration & Management of VLANs ,802.1q trunks, VTP, Security policies 
Senior Tech Support Executive | Sep 2009 – Jul 2012
Sutherland Global Location:Chennai,India
 Managing LAN/WAN Networks especially monitoring and performing the role of NOC
analyst 
 Experience in handling security operations on routers and switches. 
 Exposure to fundamental networking skills, including Routing, Switching. 

 Implemented new strategies and technology in the maintained network SLA 
 Perform scheduled firmware upgrade on networking devices 

 Coordinate with TAC on complex issues by opening support ticket with vendor 