Personal Information
Organization / Workplace
Berlin Area, Germany Germany
Occupation
Internet Professional since 1995
Industry
Technology / Software / Internet
Website
about.me/AndreasHBock
About
Specialties: Marketing, Communications, Relationship Marketing, Social Media, Content, Community
Tags
kundenservice
customer service
social media
social web
dialog
tools
collaboration
co-creation
formate
marketing
shitstorm
service
service design
kundendialog
medientage
fedex
british airways
social media excellence
communications
telekom_hilft
cases
pr
workshop
customer journey
facebook
reviews
newsletter
ratings
youtube
google+
dialogmarketing
werte
vernetzung
big data
verantwortung
datenschutz
daten
community
#nextcc
crowscomplaining
internet
customer service; kundenservice; customer experien
einfachheit
service blueprint
design thinking
book
infographics
infografik
buch
oreilly
volkswagen
andreashbock
autouni
referat
vortrag
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