Ana Agudo Barriuso

Zaragoza Area, Spain Spain

Operadora

Finance / Banking / Insurance

IT agent on Midrange enviroments for international clients (RBSG, Adidas, European Space Agency, orange telecom.) I've been using English as a work tool. Skilled on monitorization tools such as VCC, TMC/Edsnet. Escalating and ticketing (Service Center) tools. And solving incicents level 1 and 2. Fully skilled on investigation and analizing alerts. Excellent customer service skills. Highly experience on Back office work in Orange Telecom, investigating and solving level 1 incidents and contacting afterward with clients to inform that issue was solved. Skilled on Clarify, Arpa y BSCS on Citrix tool. Highly qualified on call center & IT. Mi experiencia es fundamentalmente informática...