1. Page 1 of 4
Amr Mohamed Hamed Rasmy
Address: 16 Abdel Aziz Gawish Street, Lebanon Square, Mohandseen, Cairo, Egypt
 Tel (Home): +20 2334 79447  Mobile: +20 100 314 5722
 E-mail: eng.a.rasmy@gmail.com 
P E R S O N A L I N F O R M A T I O N
Date of Birth: April 16, 1988
Nationality: Egyptian
Marital status: Married
C A R E E R O B J E C T I V E
Seekingachallengingpositioninareputable organizationasamemberof international teamwithanopportunity
for growth and advancement; where my academic background, previous experience and skills can be employed
and further enhanced as well as gaining new experience.
E D U C A T I O N
September 2005- January 2011
Faculty: Higher Technological Institute 10th of Ramadan City (HTI), Giza, Egypt.
Degree: Bachelor of Science in Electrical and Computer Engineering.
Major: Electrical and Communication Engineering.
Graduation grade: Good.
Graduation project: Excellent.
May 2005: Egyptian High School Certificate
Port-Said Language School (PSS), Zamalek, Cairo, Egypt.
G R A D U A T I O N P R O J E C T
“DesignandCodingof Satellite Link”
The projectincluded aMATLAB GUI for calculatingthe Satellite LinkBudgetandMATLABSimulink forCoding.
W O R K E X P E R I E N C E
June 2014-Present
Vodafone Egypt
Voice HLR, HSS, MNP & EIR Second Line Support Senior Engineer
 HLR second line supportEngineer- NOKIA (NokiaSiemensbefore) SDM/HLR
 HSS second line supportEngineer- NOKIA (NokiaSiemens before)SDM/HSS

2. Page 2 of 4
 MNP second line supportEngineer- NOKIA (NokiaSiemensbefore)SDM/MNP
 EIR second line supportEngineer- EricsonEIR and NOKIA (NokiaSiemens before) SDM/EIR
 Operate andsupportmore than 200 servers carryingthe HLR, HSS, MNP and EIR services builtonUNIX
and Linux platforms.
 Performed aprimary role inthe acceptance of NOKIA EIRto the core network whichincluded the new EIR
design, projectmanagement, testing, preparation, hardware acceptance andsoftware acceptance.
 Performed aprimary role inthe EIR trafficmigration.
 Performed aprimary role inthe NOKIA EIR integration withthe ONE-NDSnetwork.
 Performed aprimary role inthe acceptance of NOKIA HSSto the core network which included the new
HSS design, projectmanagement, testing, preparation, hardware acceptance andsoftware acceptance.
 Performedaprimary role inlaunching4G|LTE network forthe firsttime inEgypt.
 Performed aprimary role ininstallingandoperatingNCIV (NokiaCloud)tothe core network carryingthe
HSS application.
 Performed aprimary role inmore than 10 systemupgrades involved withHLR, MNP andEIR nodes.
 Performed aprimary role inmore than 10 new projects andsolutions.
 Preparingacceptance testdocuments andPerforminghardware, application acceptance, application
migrationandstress testingfornew nodes.
 Developingalarmingtoolsandcustomized scriptstoenhance network monitoring.
 Reportingandescalatingthe network problems accordingtothe agreements andrules.
 Implementingrequired network configuration andoperational changes includingupgrades and
expansionswithminimal impactonthe customers.
 Performinghousekeepingandsystemmonitoringtopreventproblemsbefore theiroccurrence.
 Act uponescalatedalarms/complaints escalatedfromnetwork operations frontline Teams.
 Launchingcommercial projectsandact as projectmanagementfornew projects.
 Escalatingand followingupproblems withthirdpartyvendors anddevelopmentteams.
 Traindand prepared the newcomers.
 Documenting, updatingandvalidatingaKnowledge base of known issuesandtheirsolutions.
January 2012 - June 2014
Vodafone Egypt
Global Incident and Crisis Management Engineer
 Incidentmanagementengineeratthe Technology department.
 Actedas a SPOC inside the Technology departmenttoCustomerCare department.
 Communicate withmore than50 teamsfrom network operations, IToperations, commercial operations
and thirdparty vendors.
 Responsible andaccountable forthe endtoendmanagementof widespread andhighpriority incidents
relatedtoall Vodafone Egyptcustomers.
 Handled Global IncidentsraisedbyEventManagementTeam, validateitandescalate ittothe Network
Operations orIT service owner, follow upwiththemandensure the incidentresolution.
 Managed the planned changeswiththe service ownerteamsfollowingthe Change Managementprocess
and ensure the execution of the changes.
 Supported more than200 services andapplications.
 UsedBMC Remedy asa TicketingSystem.

3. Page 3 of 4
 Sendseverity flagmessagestoupdate the topmanagementwithany critical incidentandsettingthe
priority of the incident.
 Heldmeetingsandconferences withthe service ownerteamsforany unresolved incident.
 Follow upuntil the services are restored completely andsendIncidentSummary Reporttothe service
ownerandtop management.
 Documenting, updatingandvalidatingaknowledge base of known issuesandtheirsolutions.
 Achieved the shiftleadposition forNMC/SOCteamstartingfromJanuary 2013
 Ensured performance, KPIsandcustomerservice quality are meetingandexceedingthe targets.
 Trainedandprepared the newcomers.
March 2011 - January 2012
Vodafone Egypt
ADSL Technical Support Engineer
.
 ADSL technical supportengineeratCommercial Operations departmentforall VodafoneEgyptADSL
customers.
 Delivered technical supporttoend-userscustomers usingandoperatingautomated call distribution
phone software.
 Interactwithcustomers toprovide solution toany technical issue relatedtothe ADSLservice.
 Gather customers’ information anddetermine the issue byevaluatingandanalysingthe symptoms and
makingthe necessary troubleshooting.
 UsedSiebel –Oracle as a ticketingsystem.
 Documenting, updatingandvalidatingaknowledgebase of known issues andtheirsolutions.
 Managed andperformed technical escalations inline withIncidentHandlingpolicy.
 Achieved the shiftleadposition afteronly 4months.
 Ensured performance, KPIsandcustomerservice quality are meetingandexceedingthe targets.
 Trainedandprepared the newcomers.
C O U R S E S
• GSM & Mobile communications (CairoUniversity)
• IMS and VoLTE Administration (NokiaAcademy)
• NT HLR FE SystemAdministration (NokiaAcademy)
• NokiaCloudoverview andadministration (NokiaAcademy)
• Introduction toSS7 / SIGTRAN (Vodafone Egypt)
• Unix Essentials andFundamentals (ITI –Information Technology Institute)
• Unix Shell scripting(VodafoneEgypt)
• Analog& Digital Electronics AdvancedCourses (JelecomTrainingCenter).
• PLC, SCADA & Touch Screens (Industrial Systems Company).
• CCNA (TelecomEgyptTrainingCenter).
• Time Management, SoftSkills&CommunicationSkills(LegendTrainingCenter).
• De MontfortUniversity –Leicester, England, UK

4. Page 4 of 4
Courses attended in UK: Reverse Engineering, Virtual Prototyping, Electronic Engineering, Industrial
Control, SemiconductorDevices &Components, PowerConversion andIntroduction toNanotechnology.
Industrial Visits in UK: JCB, Ford Motor Company, Renishaw Innovation Center, National Space Center,
Ratcliffe Power Station and De Montfort Uni. Nanotechnology Lab and Innovation Centres.
S K I L L S
Languages
 Arabic: Mother Tongue.
 English: Fluent.
Computer
 Operating systems: Microsoft: DOS, Windows; XP, Millennium, Vista, Seven and 8 | iOS | Solaris.
 ProgrammingLanguages:Q-Basic, C, C++, VHDL, UNIX Shell, Linux andMATLAB.
 Software:MATLAB(M-file, Simulink andGUI), CiscoPacketTracer, Eagle LayoutEditor, Orcad, Active
VHDL, BorlandC++, Turbo C, MicrosoftOffice, BMCRemedy.
Personal Skills
 Ability to work with teams and to work independently.
 Ability to adapt well to changes and work under stress.
 Fast learner and self-motivated.
 Hard worker, active and ambitious.
 Leading personality, high negotiation skills and excellent communication skills.
 Excellent research skills.
 Has no problem with working overseas and has a valid international passport, travelled before to UK -
England, Scotland & Wales, Kuwait, Saudi Arabia & Thailand.
 Registered at the Egyptian Syndicate of Engineers.
References furnished upon request