1. ARCHIPELAGO
INTERNATIONAL
HOTELS, RESORTS & RESIDENCES
CERTIFICATE OF ATTENDANCE
Awards this certificate to
6rafiam Loufrena
Safes 6[ gVlarfigting gVlandger
For attending Pre Opening Trainirg Program
On24 October 2014
Training topic conducted:
ASTON Behavioral stan dard, Archipelago International
Corporate Team, Archipelago Brand Awareness,
Archipelago Greetings stan dard, Telephone Courtesy,
Mission statement, service Excellence & Handling
Complaint, Archipelago Global Stand ard, Hygiene &
Groomir& Email Etiquette, SKKNI
Mataram, October 2014
Yono S o
Corporate Training Manager - East
Ni Made Wawia
Hotel Manager - 1 Langko