The document discusses the experience of trying chatbots from Expedia, Ask Ana, and SNCF. The Expedia chatbot responded quickly but could not provide price information and directed the user to call or visit the website. The Ask Ana chatbot did not allow custom questions and provided non-personalized answers. Both chatbots were not very helpful and directed the user back to their websites. The document expresses a preference for chatbots that can engage in a back-and-forth dialogue by asking additional questions to provide more helpful responses.

1. Session 3 ChatBot
Aloïs CHEVEAU

2. I have tried the chatbot of Expedia and the chatbot of Ask Ana.
Expedia respond quite quicky in minutes, while Kayak didn't
answer:

3. But as Expedia says we can't have any information about the price, we need to call or
go on the website. So this chatbot is no really helpfull.
On Ask Ana, it is not really a chatbat because you can't write your own question, you
need to choose a existing question:

4. So it is not a personnalized answer.
I think it is quite hard to use because you have to wait
for an answer for hours. I prefer to go directly to have
the information that I need on the website. Moreover, I
don't feel like that they can help you, they will just say
"call us" or "go on our website".
It is the same for SNCF, they say go on our website. I
would prefer, if they say "when do you go ?" "From
which country?"