The document discusses the experience of trying chatbots from Expedia, Ask Ana, and SNCF. The Expedia chatbot responded quickly but could not provide price information and directed the user to call or visit the website. The Ask Ana chatbot did not allow custom questions and provided non-personalized answers. Both chatbots were not very helpful and directed the user back to their websites. The document expresses a preference for chatbots that can engage in a back-and-forth dialogue by asking additional questions to provide more helpful responses.